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based on 85846 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The finished product and friendly staff.
Didn't get the dirty areas clean in on several places like the areas in front of sofas ,fire place and entry areas leading in from tiled floors. I was told that it was just shadows.
I never heard that excuse before. Needless to say ,not happy!
Knowledgeable tech
Easy to schedule. Always looks nice.
Easy to setup, staff was professional, the service tech was thorough and communicative… the experience was great end to end. I have already scheduled another service (move in/out).
Prompt, professional and knowledgeable.
We are VERY happy with the service we received from our technician, Chris. He was professional, efficient and pleasant, and did an excellent, thorough job. We are thrilled with how our carpets turned out. We will definitely use Zero Rez in the future.
I like the procedure of cleaning my carpet. The employe was very nice and professional. The employee arrived on time.
The carpet cleaning was fine. However, the technician was not as careful as the technician who cleaned our carpet in 2020.
This year, the tech did not use the corner protectors (and 2 corners got bad black marks) and scuffed up the baseboards. That meant more cleaning for me after he departed!
The tech we had in 2020 was excellent. This year was average.
No residue left, the carpet was clean and the soiled spot were gone zerorez did a great job thanks.
Our technician was professional, thorough and very pleasant. It was completely refreshing to have someone that not only matched but exceeded expectations. Nowadays the bar has become so low on customer service however our experience with this technician has renewed our faith.
Thank you Zerorez for hiring an outstanding employee AND Please commend our technician!
Best carpet cleaning that we ever had, Also the best tec we ever had. He was friendly and very attentive to his work.
friendly, professional
Great service.
First. Of all, you didn’t tell us that we had to pay a $35. Charge for you to to a little ways to another trailer....like across the street! Second, you quoted us a total of $199. For cleaning 4 vtrailer Az rooms. Most of them 12foot x 18 foot! The bill was OVER $500 total! What a ripoff! We will NEVER have you guys clean AGAIN!
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Punctual. Efficient. Great outcome!
On time, great customer service. love that I know the price before I schedule service.
Zerorez was responsive, arrived on-time and was very professional and thorough. Excellent experience. The young man who serviced the home was a phenomenal representative of the company. One of the best experiences I've had and very appreciative. My stairwell looks fantastic again! Thank you Zerorez!
Professional service and polite efficient cleaning personnel. Great prices and quality.
Great service and results! Technicians were awesome!!!!
Zerorez service has always been impressively professional and top notch. The technicians are on time, polite and knowledgeable. I especially love how the company contacts me twice before coming out to do a job. They are on it 100%!
Zerorez has always cleaned my carpets very well.
Chris did a great job on cleaning our carpets on Saturday.
T. Last name removed
The carpet was amazing after the cleaning.
Great customer service. Carpet and Tile look amazing. Carpet was dry in about 3 hours.
Easy online reservation, great communication, and very fast procedure. Just had the carpets cleaned but will use them for tile next.
I love that our carpets always feel clean and new when you guys come. Your technicians are also great, always in a good mood and delivering great customer service! I’ve never had a bad experience with a technician, not in Tucson and not now in Surprise either.
The technician was amazing and on time, he was also very knowledgeable about the cleaning and sealing process. In addition, he was very thorough in his work product.
The floor still has a lot of yellow staining. Once dried it formed a ring. I don’t know if it needs another carpet clean or what.
On time. Cleaner very pleasant. Everything left very clean. Rug stayed damp for about 11 hours. Small strip rugs longer and had to hang them over chairs to dry on both sides.( rubber like backing) Rug looks great and bright. Thought it would feel softer, but will probably after sweeping first time.
Showed up on time, did a good job in a timely manner.