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based on 85846 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It’s very expensive.
The tile floors were fine and service tech was fine. The one area rug was also fine.
The room carpets once dry and vacuumed did not look any better than before the cleaning. The same spot in the master bedroom that was stiff was still stiff after the cleaning. This was obvious the first time it was vacummed after the cleaning. Not one single dirt tracking area looked improved after the cleaning. So basically anything carpet was a bust. As for the tile floors, yes, it did look and feel fine and the grout was improved, but I'm not sure clean tile floors makes up for a complete carpet fail. Tile is tile, any tile
company is going to be able to get that clean, since it is a hard surface. The test is in the carpet. FYI, there were no actual spill type stains in the carpet. It was all just traffic grime that should have come out fairly well with a good cleaning.
There seemed to be some problem with communication with the technician. He never really spoke to us and never asked us if there were any problem areas or if we were interested in having protection solution on the carpet. This time I was a bit disappointed because I was seeing dust balls fall off his equipment, which I thought he would clean up but didn't. At one point I thought a lot of water had fallen on a spot on the carpet and never taken up, but the next day determined that it was a stain that had been brought up during the cleaning....so had to do a hand clean job. The technician never saw or asked about it.
We left town the next day and were away for a week. When we arrived home I wasn't sure if the crunchy carpet was because of the cleaning or because I needed to vacuum. Since we have gone over every bit of the carpet with the vacuum and it is now better
This is the third time I have had my carpets cleaned by Zero Res and have always been happy with the what was done. The technician this time was a young man and maybe he just didn't know better.
Good, fast, efficient and very courteous. Did a wonder job as always. Would highly recommend to anyone.
We had high-quality carpeting installed four years ago and the installation company told us two things. First, we need to have our carpet cleaned at least every two years to properly maintain the warranty. Second, we could use any carpet cleaning company but they recommended Zerorez for several reasons. This is the second time we have had Zerorez clean our carpets and we have been more than pleased both times. We love the process and the results and the technicians have been professional and friendly. This last time, Evan and Sonny did the job and they did it well. As an added bonus, the price was more than reasonable. We shopped it and found nothing better. We are pleased.
He did a great job. Took his time an it turned out perfect.
I was totally impressed with the technician. Floors turned out great and will schedule another appointment for the other half of the downstairs very soon. Thank u!
My family room carpet now looks streaked. The rest of the rooms look good
Very good service, excellent work, very detailed.
Your service people should either be vaccinated or WEAR A MASK
AND honor your online quote
Appreciated prompt and professional work
My brother had used your company for his carpets when he was moving. There were some serious stains and his carpet looked really good when the tech was done. I decided to use your service because of that. I have a rug doctor that I use every few months on my high-traffic areas; I don't use any soap, just water. They needed some professional attention. I dont feel like they are any cleaner than when I use the rug doctor; I understand that the high traffic areas are going to be tough; I guess I was just expecting a more dramatic change based on what I saw before.
Please note that the tech was one of the most polite, punctual young men I have met in a long time. When I asked if he could try to go over one of the areas again, he did not hesitate and did go over it again with a smile on his face. I think he was very, very willing to do his best to make sure I was satisfied. A very good employee.
It worked and the service was done quickly.
Cleans beautifully.
Service technician was excellent. Very knowledgeable and did a beautiful job.
The technician was very polite and helpful.
Carpet looks very nice.
Great service--efficient, effective & courteous1
Friendly and efficient
All natural, safe for kids and pets!
We are VERY pleased with the rug and carpet cleaning. A word about Mar your technician very professional, courteous, a real asset to your company, you might consider him in a supervisory position. Thanks again Skip & Muggs Last name removed
My tech was on time which is HUGE! But it was quick and easy! And my carpets look incredible!
Our tech was knowledgeable, courteous, helpful and quick.
The service is always very well
Everything is fine. The technician was awesome. Very respectful and careful not to scratch up the walls and floorboards. The grout and floors are very clean. There just is two little spots that did not get cleaned very well. But it is OK I can probably just go over it with a brush and soap. Thank you.
The carpet looks great!
Was referred by a friend. Showed up on time and did a great job!
The carpet is really clean and it tends to stay clean longer.
Floors came out looking and feeling clean, and the tech was knowledgeable, friendly,and efficient as well! I will definitely be having ZeroRez back out.
Zona sent a contractor and a trainee who installed Roku box. It took them between 15 and 20 minutes then they left saying they had no knowledge of anything else with Zona or streaming. When I called to order the Service with Zona I was told someone would be at my home for about 2 hours to describe the whole process including streaming. I’m extremely disappointed in the way this was handled. Had I not already cancelled with Cox Cable I would have cancelled with Zona immediately. A big come on until you sign up then no follow through whatsoever.
Won't use your service again.
Professional. Spencer did a very nice job cleaning my rug and upholstery. They look new. I have been using zerorez fir years and will continue to do so