Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84536 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 5, 2022 — Rated 5 out of 10 by P.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I thought the carpet was too wet,

Report a concern   March 5, 2022 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Very prompt & friendly service!

Report a concern   March 4, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

I appreciated the service member and his attentiveness. Very polite!

Report a concern   March 4, 2022 — Rated 10 out of 10 by Rick Soltes Zerorez Phoenix
What do you like about our products and services?

I love that the products are safe and natural, no chemical fragrance, and yet they do the job effectively.

Report a concern   March 4, 2022 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

very good and professional arrived ahead of schedule protectant cleaner products to clean my living room carpet has it looking brand new michael beard the zero rez tech did a great job

Report a concern   March 4, 2022 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Service was great! Our couch and area rug look brand new!

Report a concern   March 4, 2022 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Great technician who worked really hard and the floors came out looking great!

Report a concern   March 4, 2022 — Rated 10 out of 10 by Danice Atkins Zerorez Phoenix
What do you like about our products and services?

Spencer was very friendly, honest and professional. He explained all about the products. Thank you Spencer!

Report a concern   March 4, 2022 — Rated 10 out of 10 by Tami Merry Zerorez Phoenix
What do you like about our products and services?

Zerorez Phoenix is incredibly responsive and helpful. We had a new hire initially clean our very filthy and stained carpet, and it didn't turn out well at first. Keep in mind I wasn't expecting perfection because we planned to replace our carpet until doing so didn't work in our plans this year. The initial cleaning actually left the carpet looking worse than it did, but Zerorez sent out another technician who not only made the old carpet look brand new, but he also removed stains we thought were permanent. I will only call Zerorez to clean my carpets from now on.

Report a concern   March 4, 2022 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Technician was very courteous and informative. The job was completed quickly and efficiently. No hard sell to add extras to the job

Report a concern   March 4, 2022 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Evan was great

Report a concern   March 4, 2022 — Rated 10 out of 10 by Gary Frankson Zerorez Phoenix
What do you like about our products and services?

Friendly professional service

Report a concern   March 4, 2022 — Rated 10 out of 10 by Kimberly Davis Zerorez Phoenix
What do you like about our products and services?

The technician was super thorough with what he was doing - my carpet looks better now than it did 2 years ago when it was new. Arrived on time, great communication - Fantastic job!

Report a concern   March 4, 2022 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Have always done a great job

Report a concern   March 4, 2022 — Rated 0 out of 10 by C.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Unfortunately, the carpets were left "crispy" the next day. It was not something I could notice when the technician was here because they were wet and took quite some time to dry. This was a primary reason I went with Zerorez- part of the ad was it would not be left this way.

Report a concern   March 4, 2022 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Customer service is great.
Michael Beard did a great job.

Report a concern   March 4, 2022 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   March 4, 2022 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

The product is great and the pricing is fair. It's also easy to schedule.

Report a concern   March 4, 2022 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

I have had Zerorez clean my carpeting for many years, always a good experience.
Fast, efficient, dry time is very short compared to the "soaking" from other companies. Highly recommend.

Report a concern   March 3, 2022 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Quick and easy

Report a concern   March 3, 2022 — Rated 10 out of 10 by R.O. Zerorez Phoenix
What do you like about our products and services?

Clean and professional service

Report a concern   March 3, 2022 — Rated 10 out of 10 by Deb Mitchell Zerorez Phoenix
What do you like about our products and services?

Great customer service and communication. On time, fast, efficient! I wish every business worked this way . . . maybe you guys could buy/run Centurylink?!

Report a concern   March 3, 2022 — Rated 8 out of 10 by B.A. Zerorez Phoenix
What could we do to improve?

Better cleaning

Report a concern   March 3, 2022 — Rated 10 out of 10 by Allison DuBois Zerorez Phoenix
What do you like about our products and services?

Zerorez is the only floor service we use, they clean thoroughly and their technicians are always friendly and professional.

Report a concern   March 3, 2022 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

The technician did an excellent job and answered all questions.

A friend was so impressed that she booked for her home.

Report a concern   March 3, 2022 — Rated 9 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

radio. It was just OK, but the service is great.

Report a concern   March 3, 2022 — Rated 2 out of 10 by L.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I don’t feel like my carpet was cleaned correctly, I have had you guys clean my carpet downstairs and it came out really good but my upstairs did not get cleaned correctly I am disappointed in the outcome of my carpet, I don’t think I will be using Zerorez anymore.

Report a concern   March 3, 2022 — Rated 7 out of 10 by M.D.A. Zerorez Phoenix
What could we do to improve?

Lower rates for rugs. Paid over $400 for 3 rooms, set of stairs that is only 14 steps, and two rugs.

Report a concern   March 3, 2022 — Rated 10 out of 10 by Lisa Young Zerorez Phoenix
What do you like about our products and services?

Professional
Prompt
Thorough
Great products and does a great job

Report a concern   March 3, 2022 — Rated 10 out of 10 by Carol Hills Zerorez Phoenix
What do you like about our products and services?

Ramon and his partner were very professional and did an excellent job. We will call you again!


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