Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84536 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 25, 2022 — Rated 10 out of 10 by Barb Grasso Zerorez Phoenix
What do you like about our products and services?

Your products are great. The carpet feels so nice under my bare feet.
The guy that came was very mice.

Report a concern   February 25, 2022 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

The results was very good and was fast .

Report a concern   February 25, 2022 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

We had Zerorez come and clean carpets and tile. We are very pleased and happy with the results. The serviceman did a fantastic job and we felt wanted a jib well done, as much as we did.
We highly recommend Zerorez and they will now be our go to company for all cleaning needs.
Thank you Zerorez

Report a concern   February 24, 2022 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

Getting the carpets cleaned without chemicals.

Report a concern   February 24, 2022 — Rated 7 out of 10 by C.F. Zerorez Phoenix
What could we do to improve?

Your prices are much higher for a similar job, I have trouble believing your process is that much better after witnessing the process. This is the first time so maybe time will tell.

Report a concern   February 24, 2022 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Friendly service guys. Quality work 👏 👌 👍

Report a concern   February 24, 2022 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule and re-schedule a time for treatment. I liked the online scheduler for the specific rooms needing treatment.

Report a concern   February 24, 2022 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Alex R. was my technician. He was courteous, respectful and did an outstanding job. Above expectations.

Report a concern   February 24, 2022 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

I have used ZeroRez for years at other homes, in other cities and will continue to use you. The technicians are always friends, clean and nice. It’s the only way to have our carpets cleaned.

Report a concern   February 24, 2022 — Rated 9 out of 10 by V.I. Zerorez Phoenix
What do you like about our products and services?

The service was quick and efficient. The technicians were polite and friendly. My carpets look much better and I am pleased with the cleaning that was done.
I did expect an updated copy of my receipt, could you please forward a copy?

Report a concern   February 24, 2022 — Rated 8 out of 10 by L.P. Zerorez Phoenix
What could we do to improve?

Despite your commercials saying you don’t leave the carpet “crispy” my carpet was pretty crisp.

Technician was good at explaining everything he was doing.

Report a concern   February 24, 2022 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Service was great, showed up on time, explained everything needed and got it done. Looks great, thank you!

Report a concern   February 24, 2022 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Price, happy with service.

Report a concern   February 24, 2022 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Friendly, efficient, thorough technicians

Report a concern   February 24, 2022 — Rated 10 out of 10 by F.D. Zerorez Phoenix
What do you like about our products and services?

Quality of service, friendly technicians and competitive pricing. I would recommend James and Caleb to anyone in need of floor cleaning.

Report a concern   February 24, 2022 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

timely and professional services and nice service people.

Report a concern   February 24, 2022 — Rated 7 out of 10 by R.W. Zerorez Phoenix
What could we do to improve?

Could be less expensive

Report a concern   February 24, 2022 — Rated 10 out of 10 by Giselle Ferreira Zerorez Phoenix
What do you like about our products and services?

Very polite and professional Tyler.
Congrats for the team!

Report a concern   February 24, 2022 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

You always do a great job.

Report a concern   February 24, 2022 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

He was able to remove more of stains than what was previously done by another professional cleaning company over a year ago. Our carpets look great! Very pleased! Also appreciate the extra time he spent on our stairs.

Report a concern   February 23, 2022 — Rated 10 out of 10 by G.G. Zerorez Phoenix
What do you like about our products and services?

The service was great, the tile and grout looks great and Dustin did a great job! We have already referred a few friends.

Report a concern   February 23, 2022 — Rated 9 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Natural and non chemical treatment

Report a concern   February 23, 2022 — Rated 10 out of 10 by Monte Evans Zerorez Phoenix
What do you like about our products and services?

The service was great!
The agent went out of his way to make sure I was satisfied with the cleaning.
He explained the process and was very professional.

Report a concern   February 23, 2022 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I was really happy with the product it worked good on my carpet , Avery did a very good job !

Report a concern   February 23, 2022 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

We love zero Rez! They always do a great job cleaning our carpets. We have 3 dogs so they definitely help us to keep on top of the pet stains. 5 star service :)

Report a concern   February 23, 2022 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Great job, excellent service.

Report a concern   February 23, 2022 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

It's been over 2 years since we had you guys out to clean the carpets due to covid, and they turned out great! Thanks ZEROREZ!

Report a concern   February 23, 2022 — Rated 8 out of 10 by L.V. Zerorez Phoenix
What could we do to improve?

After the technicians left, I had to clean my flooring as a filmy substance was on them. I was not expecting that. Overall, the techs were professional and did a good job. I would your company.

Report a concern   February 23, 2022 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

I like that my carpet feels clean and dries soft and not “crunchy” like when chemicals are used

Report a concern   February 23, 2022 — Rated 8 out of 10 by C.S. Zerorez Phoenix
What could we do to improve?

1) Pretty surprised the poor tech had to bend down with spray can to apply grout sealer. Aren’t there wands to apply such things and reduce the labor yet alone speed up action?
2) There was a pretty strong chemical smell for over an hour even though ceiling fans and floor fans on. Maybe it was from the sealer not the carpet chemsJust a comment.
3) A little disappointed that the carpet and tile grout was not as clean as prior appointments. I’m willing to chalk it up to 2 more years of grime.
4) The techs were polite and respectful; no negative there.

The 8 was really due to not sure if the cleaning could be better. Over all everything satisfactory.


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