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based on 84533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Loved the cleaning solution - great scent and no chemicals other then lemon
tech was personable and professional
Disappointed that my traffic patterns are still so noticeable. I pointed it out to the technician before he started, and he assured me he would pretreat it.
Our tech was amazing. Talk about a hustle. She explained everything she did and showed us up front the cost. The carpet looks amazing.. she was amazing. A hard worker with a great personality.. hard to come by these days!!!! Good job Zerorez
Tech did an awesome job. Very thorough in the process and very knowledgeable ! Give this guy a raise.
Cesar cleaned my carpets on Saturday and he did a great job! He is very friendly and has excellent customer service. He was very thoughtful of my cats and made sure that they would not leave the house. He answered all my questions. Thank you so much!
the tech that came out to our home was very prompt, explained everything to us and worked strait through until the job was finished. i would refer Zerorez to all my friends. don't remember the techs name but he had a great attitude.
Great results
Prompt, thorough service and technician was knowledgeable about my concerns with let issues. My carpets looked amazing.
Fast service, courteous and professional. Fast drying and no soaps used.
The services were professional, thorough as well as quick, on-time arrival. Great job in cleaning my carpet as if it were new.
Top notch.
Fast and efficient with a super nice tech.
The service was really really good. Your service rep was awesome.
Clean fresh carpet. Technician was very thorough this trip
Our technician was very professional and polite. He explained the cleaning process and was very efficient. I would recommend to ZeroRez to anyone who needs to get their floors cleaned.
Our technician was good, but our carpet is still damp 33 hours later where the pet treatment was completed. We did not think it would take so long to dry. We've had 3 stand up fans blowing on it and 2 screen doors open for a cross breeze. The rest of the carpet was dry in less than 24 hours. We paid $328 for 1 room, we felt like this was very pricey for 3 gallons of pet treatment.
Scheduling and working with your company is so pleasant. I love that I’m notified 30 minutes before arrival. Your technician is always professional and courteous. Care is taken to protect my walls from the hose, and the carpet looks great when he leaves, and stays great looking for a really long time. I’m so glad a friend recommended you years ago. I’ve been with you ever since.
The 8x10 rug was taken out to our driveway to be cleaned. It did not come out very clean (it was only bought in December, it just had walking dirt). Then, we had to get it back into the house, we had to call someone to help. The rug is now all wrinkled wavy.I think it is ruined. The tech checked the cleaning info on the back of the rug before he washed it.
We need more than our money back. We need a new rug. Like I said, it was only 4 months old.
well done pleased
Cleans carpet much better than others
courteous customer service. Tech was awesome. Great job making old carpets look as good as can be for 15 yr old carpets.
I paid extra for the pet treatment and now that the carpet is dry it still smells like urine. Black light shows stains are still there. Very disappointed and will not be using this service again. It waszz cm a complete waste of money.
Fast convenient, and quality work
Dry time was very fast
Our technician was over and above excellent
Great job--the carpet looks almost like new--and Jeff is just a super guy.
I thought our carpet was trash, but my husband insisted on trying to have them professionally cleaned before replacing. I am actually pretty disappointed, because I was *this* close to getting new floors and you guys blew it for me. The carpets really do look fantastic after having Zero Rez here! The house smells cleaner, looks cleaner, and I feel so much better knowing there my kids aren’t playing on dirty floors.
But yea…thanks a lot. My new floor dreams have been crushed.
the person who came by was professional and pleasant. He did a great job and even provided advice on how to address certain things for the future. give him a raise. Thanks
Justin did a great job of cleaning my carpets. Very thorough and very well done.