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based on 84532 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was exceptionally courteous and informative.
I’m very satisfied with the cleaning.
Love there is no chemical feel to my carpets
Diangelo who cam out was very courteous and capable.
Nice job!
Showed up on time and was very professional. Carpet did take longer to dry and feels not as soft as before, but looks great.
My rugs look great and the Zerorez people were here on time, polite and did a wonderful job.
Fast, polite, friendly, knowledgeable
Carpets are clean, dried fast, urine odor is gone and Matt was informative friendly and good with ours pets. Will use you again.
Friendly, efficient, and excellent service keeps me coming back to Zerorez.
Tech did a great job on some really dirty carpets. Arrived ahead of schedule with a phone call prior and quickly got the job done. Professional, clean and friendly. Highly recommend zerorez.
Fantastic customer service! Carpets look great!? Like brand new!
I like your service and the residue free- I recently had my tile cleaned. It was a good job, but there was a lot of build up in a few areas in the bathroom and I would have liked it if they made more of an effort to get this clean. I am going to have to get on my hands and knees tpo finish the job and this what I was hoping to get accomplished by using Zerorez.
Would have been much higher if the tech told me up front… this rug probably isn’t going to clean because of the type of rug. Instead he said after he was done… “normally I say this before…”
For the cost I would have put it toward a new rug.
I specifically mentioned this to him and his co-worker before he started.
The other tech wouldn’t even look up at us when they were done. He could tell the “cleaning” didn’t clean anything and was embarrassed at the results.
Otherwise on time and polite. The small rug came out great.
Cannot say enough good things about Luke and the job he did. From the very beginning, he was on time (even a bit early), extremely polite and professional upon arrival and throughout the job, and took the time to show me what was going on as it was happening, as well as updating on when different jobs were done and when he was starting a new one. This was a rather large job with dealing with an entire home of both carpet and porcelain tile, and he did a fantastic job at cleaning and protecting it all. Thank you very much zerorez and Luke!
The professionalism of the booker and tech was wonderful. Unfortunately the carpet was cleaner, but not clean. The carpet was not terribly dirty to begin with . For a premium company with premium prices I expected better results.
An excellent job, as always
I like the results of Clean Carpets every time!
Good people. Great job. Reasonable cost.
Matthew was a great technician and extremely professional and friendly. He was thorough with the carpet and ottoman cleaning. Best experience ever!!
As always Zerorez does an amazing job there's no one better than then
The young man that cleaned my carpet was very professional, very friendly and I know he did the best he could. My carpet is only ONE year old and we’re not dirty people, but I was surprised the carpet didn’t come cleaner in the high traffic areas. It really didn’t seem like the cleaning process lifted very much of the high traffic markings. Same with my cream colored sofa, it’s only one year old and the whole surface of it is just a little dingy from just dirt dust in the air and light and it didn’t seem like it changed much. Expected to see it become a little brighter.
I think the service is great, the only issue I have is that it took a little bit of time to get started. Firstthey had to verify that the furniture fabric could be cleaned which I think should’ve been something that was done ahead of time.
He did a good job
Mathew was knowledgeable and wonderful to speak with.
Technician who was here was great. Did a wonderful job. Very professional
Prompt, friendly and professional. The service you provided was great and my carpets look so good! Thank you.
When the service man broke the travertine tile while cleaning the carpet, he didn't handle it well at all. I didn't even get an apology. Bad form!~
The technician was very polite and professional.
Justin did a great job of cleaning my carpets. Very thorough and very well done.
Keith made my carpet look like new! He was polite, knowledgeable and thorough.
I have already recommended him to a friend.
My carpet was dry exactly when he said it would be.
Thank you.