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based on 84532 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is professional and detailed and the results are amazing!
Your service is better for the environment. Keith & Tyrese arrived on time and looking professional. They answered all my questions, explained the procedure, and were both very personable and they did a through job.
First time user. Tim was nice to work with. He answered all my questions. He was friendly and professional.
YOUR TECH SULIVAN DID AN EXCELLENT JOB ON MY BEDROOM CARPETS. IF YOU NEED A GREAT JOB DONE BY ZEROREZ REQUEST A TECH BY THE NAME OF SULIVAN TO DO THE WORK.
Justin was super helpful!
I was very pleased with the service. I like the idea of no soap products.
Paid over $250 extra to remove pet odor and it didn't work at all. Now have to replace all of the carpet after paying over $500 for carpet cleaning. Technician worked hard and felt that he could remove the stains/smell but to no avail.
The original tech you sent out did a horrible job, he knocked over my wife’s computer which I later found out about. Maybe screen the tech a little better next time.
The second person who came out to correct the problem did a wonderful job and we are very pleased we will use you again.
He came right on time and was very attentive to the needs of our carpet. He was here until the carpets were cleaned and was very efficient. We will call Zerorez the next time we need our carpets and rugs cleaned.
Professional and courteous men did an outstanding job.
The service was fast and all stains were removed. I like how fast the carpet dried and the lack of the icky residue is a definite bo us.
Feels, smells and looks cleaner than other carpet cleaning processes. Also stats cleaner longer.
I'm curious as to how much revenue your "black light" adds to your basic service quote! It's an impressive trick.........sorta like the guy at Jiffy Lube showing your transmission dipstick,
Not only on time but EARLY! The techs were polite and courteous. Carpet cleaning was perfect and I'm very happy with the whole experience. 10/10 would use Zerorez again.
Service is always prompt, technicians are very professional and carpets look amazing. We have had the carpet protectant added to our living room; this had really helped keep our carpets looking top notch.
Very good cleaning solution that you use that make my carpet looks new..
Good outcome - professional service.
As usual, our carpets are clean and fresh. Your representatives are always professional and courteous as well as thorough.
Very courteous and job well done
The work that was done was done well.
Carpets look good but never a feeling of satisfaction when final total was 50% more than on line estimate. We have pet stains and acknowledge there will be some surcharge. This was the amount after deferring an add’l 25% on top of that which we declined. So no, I likely will not recommend.
Finish clean
You used to pre treat urine stains and then shampoo the carpet. Not anymore. Been informed that is an extra charge. If I want you to treat the stains I was told thats an extra 75.00 for you to return. That won’t be happening
Nothing that the technician did at all. Just was a little pricey. I was under the assumption the gallon that was $75 a gallon didn't need a gallon per 5-6 in spot. I figured a gallon maybe 2 would do the room which is about 10x10 if that. I was quoted over $800 for about 12-13 spots. I might as well replace the carpet instead of call you guys to begin with.
Very professional. He took the time to explain what he would do for the spots on the rug. End result - Great!
My serviceman was great.
The prompt service, the results and the technician all exceeded every expectation!
Job done well. Tech are informative . Everyone very courteous.
Level of service. Polite and professional.
Everything turned out very well. Sullivan did a great job and our carpets look very clean, Quite satisfied with results in all rooms Highly recommend Zerorez.