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based on 85821 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and easy! Our carpets look and feel clean
Nothing....your method of cleaning with water only and not steam or chemicals works to an extent. On set in stains, steam and chemicals do better. We could tell the carpet itself was clean, but some stains stayed until I treated them with my own carpet cleaning machine with really hot water and solution. I would not spend that kind of money again and have my carpets wet for 5-6 hours even with the windows open and fans on. Austin was very professional and knew his stuff, and probably knew some of the stains needed steam treatment and chemical to spruce them up better than just plain water. I didn't know, but now I do and will not do it again.
They did a great job on both my tile floors and carpet. The technician was so courteous and explained the whole process. All looks wonderful, will definitely use them again.
Great service, personable employees, professional. I will o my use this company.
The water that is used…and having great techs! very nice and helpful!!
The products are environmentally friendly and they do a good job cleaning our floors and countertops.
Literally the worst cleaning and experience I have ever had. Still waiting for customer service to return my calls and e-mails about getting a refund.
I don’t think the carpets came out as clean as they have with the other service I used no specific issues just more water and wetness than I expected
Damaged my door and didn’t call me back
Jake was awesome
The quality and longevity of the work. Zerorez is our go-to carpet cleaner.
Mattress cleaning was done well and fast
Kattie was my service tech that came out and cleaned my carpet and tile, She was very professional. She explained the whole process to me as she went through the cleaning. I definitely would recommend her and the company to anybody I know and also would use her again in the future.
I live in south Chandler Had my carpets and a rug cleaned this past Thursday the 21st by a Technician by the name of Robert H. He was very professional, knowledgeable, fast, efficient. The carpets are rug look literally brand new, like it was just installed, amazing job. Thank you
Very polite and did a excellent job!
I chose this company because it’s literally called zerorez and promised to be dry in “hours not days.” This was not my experience at all. I waited awhile to write this review in order to give ample time for my opinion to grow. Unfortunately, it didn’t. I am not able to vacuum. My vacuum literally won’t push on my carpets there is so much residue. I have had to go over it with my own steam cleaner and plain water just so I can vacuum. And that whole “dry quickly” claim? We were still sloshing 3 days after. When I use my own cleaner in the evening, it is dry by morning. I paid an inordinate amount of money, which would have been worth it had these claims come to fruition. That was my expectation, and to say the least, it was not surpassed. On the other hand, the technicians who came to my home were kind and professional.
Carpet before cleaning was soft. After cleaning it is crunchy and I'm very disappointed. Would never use your service again. Carpets were soaking wet. took 24 hours to dry. Vacuumed today and can see lines where machine went. Carpet wasn't very dirty only a few spots and pathways. Doesn't seem cleaner. Very disappointed and your service is expensive. Because carpets were so wet now need stretching. 😫 going to cost me$500. I would never have used your service had I known this would happen. Zerorez is a zero.
Robert and Jeremy were such hard workers and very professional. I hope that this team will be the team that is sent out to do future orders.
Friendly. nice, gentle kind men.
I use Zerorez annually for my carpets and I have never been disappointed!
This is the first time I used the grout cleaning and sealing service. I had forgotten what our tile grout looked like but afterwards I am still beaming with happiness. I will have them clean my grout annually.
Highly Recommend Zerorez!
The tech tried to lie as a sales tactic. He tried selling us on a more expensive product by saying “you can see the years of wear and tear on your sofas”. The sofas were purchased brand new in May and don’t look like they have years of wear and tear, he was out to clean one stain from a spill. He also tried to sell us rug cleaning by saying our rug looked faded, it is also a brand new rug. You need to train your techs better on their selling tactics, for this reason alone I will not use zerorez again, I will not recommend zerorez to anyone. False tactics like this will never work.
great product. Carpets stay cleaner for longer period of time. Techs thorough and take great care and treat my home as their own. Price is super reasonable. So glad I heard about you on KNIX. Have referred your company to friends and family.
Jordan and Uriel cleaned my carpet and they were amazing and very professional. I was amazed how my carpet looked like after they finished. Looked like brand new carpet. I already told one of my neighbors about Zerorez.
5 STARS
(I want to buy a bottle of stain removal)
The carpets came out looking brand new and they were super dirty from previous owners. Tech arrived early too which worked out great and was very knowledgeable. He got out some deep, dark stains and I can’t even tell they used to be there.
The tech was awesome and very knowledgeable about all products and was very simple to understand. I love the no crunch after it's done
Your crew was very easy to work with and they did a careful, thorough job.
Quickly done, pricing, quality of service
The technicians were experienced and professional. They offered suggestions. Their service was great and there was no oder, smells or residue. Highly recommend.
Dries pretty quickly….not an excessive amount of water & Efficient. Scheduling is easy ! Happy with Zerorez :-)
Jennifer E went above and beyond to remove a dog vomit stain. She tried 2 different procedures to clean the spot. I highly recommend asking for Jennifer if you have any similar issues. She also kept me updated with everything she was doing during the entire process.
Very polite gentlemen who cleaned our carpeting and tile. The job was done in an hour and one-half with very good results. We will recommend Zerorez to our friends.
I am very pleased with my cleaning results…my carpet looks wonderful, as does the skirting on my sofa. Thank you to Ramon for his professional and friendly manner…he was a pleasure to have here doing the service.