Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85813 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2022 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

They were fast and efficient. They did a good job and were very friendly.

Report a concern   October 6, 2022 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Clean, prompt, professional agents. The job is done well, our carpets are clean.

Report a concern   October 6, 2022 — Rated 4 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was the fastest cleaning we've ever had, not sure how thoroughly the carpets were cleaned. The cost was far more expensive than the service performed.

Report a concern   October 6, 2022 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Technician was professional. Carpet looks great.

Report a concern   October 6, 2022 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

The entire process was very organized and customer-oriented, starting with the woman who arranged my appointment--so pleasant and professional. And I want to especially compliment the two technicians who worked on my carpet and floor. The carpets had not been cleaned in many years and were marked with traffic patterns and much cat hair. The grout on the kitchen floor was dark. Caesar and Neggie had to work super hard to restore these surfaces, and go up and down stairs many times. Not only were the guys hard-working but they were very well mannered, pleasant, with good social skills and excellent professional skills. They paid close attention to detail and were glad to collaborate with me on the most effective way to do the best cleaning. I usually do not like having strangers in my house, but they were just outstanding and I really enjoyed meeting them! I've worked with young people for my entire career, and I was very impressed with Caesar and Neggie.
Now for the outcome--my carpets look like NEW! And my tile floor is so light and bright and beautiful, with very light-colored grout--I had no idea! And no odor! I feel like I'm living in a new house and I've already recommended Zerorez to several friends. Thank you all for such a pleasant and professional experience. Compliments to all, and especially to Caesar and Neggie!

Report a concern   October 6, 2022 — Rated 10 out of 10 by Paula Pedene Zerorez Phoenix
What do you like about our products and services?

The service technician Spencer was very informative and helpful.Your cleaning system works great.

Report a concern   October 6, 2022 — Rated 9 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Mason was a great technician

Report a concern   October 6, 2022 — Rated 10 out of 10 by Joady Avrick Zerorez Phoenix
What do you like about our products and services?

My last technician FRANK was amazing!!!!
I want him bk again

Report a concern   October 6, 2022 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

Prompt service. Knowledgeable and efficient technicians.

Report a concern   October 6, 2022 — Rated 10 out of 10 by S.U. Zerorez Phoenix
What do you like about our products and services?

Fair price. Great customer service.

Report a concern   October 6, 2022 — Rated 10 out of 10 by Sandy Peterson Zerorez Phoenix
What do you like about our products and services?

I love everything about Zerorez!!! The employee who was sent to do our carpets was amazing! He was very professional and polite. He took the time to explain what he was going to do and what my options were. He was not pushy on trying to add on more. I really appreciated him being able to answer all my questions. I would highly recommend Zerorez.

Report a concern   October 6, 2022 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

I had a difficult job but it was done beautifully, thank you!

Report a concern   October 6, 2022 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Fast and quality service

Report a concern   October 5, 2022 — Rated 10 out of 10 by I.L. Zerorez Phoenix
What do you like about our products and services?

Jessie was very thorough in cleaning our tile, grout and carpet and returned our light grout pretty much to its original shade in front of kitchen and bathroom sinks. He was friendly and went through several procedures to achieve above results. Thank you Jessie and Zerorez!

Report a concern   October 5, 2022 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

No scent

Report a concern   October 5, 2022 — Rated 9 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

Punctual, called prior to arriving, thorough and the service tech was very good.

Report a concern   October 5, 2022 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez for many years. The service is wonderful as is the result.

Report a concern   October 5, 2022 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Great customer service and he did an excellent job!

Report a concern   October 4, 2022 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Zerorez did an excellent job cleaning my tile. The technician was friendly, on time, and efficient.

Report a concern   October 4, 2022 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

John, our technician, was pleasant and polite and did a great job. He worked hard and sincerely cared. Your technicians are consistently professional. We have already referred you to a friend this week.

Report a concern   October 4, 2022 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Great service tech

Report a concern   October 4, 2022 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   October 4, 2022 — Rated 8 out of 10 by K.Z. Zerorez Phoenix
What could we do to improve?

I guess I expected a better clean

Report a concern   October 4, 2022 — Rated 10 out of 10 by Carolyin Saville Zerorez Phoenix
What do you like about our products and services?

QUICK AND GOOD AND RESONABLE

Report a concern   October 4, 2022 — Rated 10 out of 10 by Z.A. Zerorez Phoenix
What do you like about our products and services?

The guy that came did a wonderful job. Thank you!

Report a concern   October 4, 2022 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Technician was absolutely amazing did awesome job!!! I am very very very satisfied with his service!!

Report a concern   October 4, 2022 — Rated 10 out of 10 by Carol Ofstead Zerorez Phoenix
What do you like about our products and services?

Reliable, great customer service, affordable prices, wonderful results

Report a concern   October 4, 2022 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

I appreciate the timeliness and professionalism of the team that came to clean my carpets. They did a great job and I will have Zerorez back to clean my carpets when the time comes.

Report a concern   October 4, 2022 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

The floors are very clean once done Friendly and courteous staff

Report a concern   October 4, 2022 — Rated 6 out of 10 by C.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was nice; however, he left a considerable amount of residue on the floor, more so than the previous two times we have had services. Thank you.


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