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based on 85813 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and great service!
They guys were terrific!!! Attention to detail, knowledgeable, polite and friendly.
Responsive, easy to get quote, quick work
Good service personnel. Come on time and do a good job. Floors are clean and look good again.
The guys were fast and efficient and carpets look great even though they haven't been cleaned in a few years!
Austin did a great job on our floors. He was able to remove pet stains and layers of high-traffic use without a problem. I really appreciated his effort.
My technicians were amazing. They were veré professional and personable. They explained the process to me and kept me informed on what they were doing.
I was not happy with the services in my home. The gentlemen were very kind but the communication was not very good. My carpet and tile were not mediocre. The cleaners should have explained the outcome expectations better.
Great quick service !
Great job on tile & grout and excellent service.
Great carpet cleaning company
If I could give Cesar Jimenez a rating of 20, I would. He and his helper were that good. They were super friendly, super knowledgable, super helpful and very very professional. We were very impressed with these men and felt they are great representatives of your company.
P S I am also very impressed with the zerorez product. I could see the magic happen. My carpets dried quickly and feel and look like new! Very good experience all around.
The rep that came in to clean our carpet was kind, happy to be there, and efficient. It was not a daunting process at all and we truly appreciate the reps care for his job.
Prompt and professional service.
You are the best .
There has to be a way to get stairs cleaner. He actually did a better job then last time. Some areas still have dark stains in corners.
The tech was great. Would give him a 10
transparency about how you clean and knowledge of technicians
The employee you sent out was GREAT.
Great service on time very friendly
Very good
Was very happy with the service. Michael Roberts was excellent, was very informative on everything he was going to do telling me how the product works., he was the best tech we ever had. Will recommend zerorez, and already have.
I'd like to start by saying that Jordan was sweet and we liked him alot.
The issue I had was that I paid over $2000 for everything and my grout doesn't look any cleaner than before the service was done. It was too hard to tell while he was here because the grout was wet and then it was sealed. The other issue I have is that the sealer left a horrible residue all over my tile which I had just cleaned and mopped the day prior so it left the floor looking trashed. There was blood on my carpet (from my dog) that we paid extra to have cleaned/treated and Jordan said it was hard to remove but he would try. Well it was still there when he left so I got my own carpet cleaner and spent 10 minutes scrubbing the spots myself and now they are no longer visable so I'm not happy I paid extra for that. The only service we were truly happy with was the upholstery cleaning but otherwise I will not recommend Zerorez to anyone and we will not be using the service again. I'm very disappointed with how much we paid and the end result.
Tile turned out great.
The house I just purchased had a pungent dog smell. The tech work hard to get it out in the room where the dog door was. However, in the master bedroom, the places where people walked seemed to still be matted down and crunchy. Now I have to have them come out again so they can redo it and rake it. I do appreciate the 30 day guarantee, but I don't like that now more of my time needs to be taken for this.
I was very satisfied with the carpet cleaning was done by Josh.
It always looks very good, and the technicians are very professional and kind!
No chemicals. No residue. The guy that did the cleaning was very nice and friendly.
Good technicians, carpets are REALLY cleaned without chemical. Been using ZeroRez since they came to the valley!
Brian was very couterous. He explained everything and did an outstanding job.
I would definately use him again!