Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85813 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 9, 2022 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Great service, Kobey did a nice job cleaning all of our tile flooring, thank you!

Report a concern   October 9, 2022 — Rated 10 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

cleaned our tile grout

Report a concern   October 9, 2022 — Rated 6 out of 10 by F.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have heard a lot about how wonderful your cleaners work, it did a good job but I wish you would have made more of an effort to speak with me about all the added cost associated with the cleanings. Everyone is on a tight budget but zerorez is astronomical.

Report a concern   October 9, 2022 — Rated 10 out of 10 by George Livergood Zerorez Phoenix
What do you like about our products and services?

Efficient, effective, prompt, reliable services. Good cleaning products that do not leave residual soap/cleansers. Carpet is clean and soft after service. Great job.

Report a concern   October 9, 2022 — Rated 5 out of 10 by P.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician was fine. Carpets look good. Price was way too high! Our entire house is under 1200 sq ft. Bedrooms are 11×10 and 12×12. To have one 9x10 area rugs and 2 bedrooms, plus a chair and sofa be $400+ is really high! No stains or difficult stuff. All furniture was moved. Took an hour. Yikes!
Found nothing to justify that cost. Sorry! (and that was with a $60 courtesy discount for being so late)

Report a concern   October 9, 2022 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Communication good about arrival. The technician was very nice and a hard worker. My floors, carpet and chair look great!

Report a concern   October 8, 2022 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

I believe my cleaner was Ramon so my wife had asked if he had time to clean the tile and he did our job was only for carpet he was very considerate very very nice and he didn't mind anything that we ask I am very happy with Ramon and I'd like to request him next time if he is still working for you I believe his name is Ramon thank you and have a very good day

Report a concern   October 8, 2022 — Rated 10 out of 10 by Aaron Zepeda Zerorez Phoenix
What do you like about our products and services?

I had a great experience. You guys communicated, kept your commitment. The technician was punctual, courteous and quick All around you guys were professional. I will be having you back.

Report a concern   October 8, 2022 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

You guys do a really great job!

Report a concern   October 8, 2022 — Rated 10 out of 10 by Cathy Kossler Zerorez Phoenix
What do you like about our products and services?

I’m very happy with how clean the grout turned out.

Report a concern   October 8, 2022 — Rated 10 out of 10 by L.V. Zerorez Phoenix
What do you like about our products and services?

You were able to squeeze me in the same day I called, your techs were on time and courteous. My carpets were very old and heavily stained and turned out much better than expected. They also dried pretty quickly! Thank you!

Report a concern   October 8, 2022 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The service person, Trevor, was polite and thorough. He explained the different options for carpet cleaning. The price was reasonable, too.

Report a concern   October 8, 2022 — Rated 10 out of 10 by Jason Hunter Zerorez Phoenix
What do you like about our products and services?

The tech thst came out did an awesome job on the floors and carpets. He was early courteous and professional. Will definitely use you guys again

Report a concern   October 8, 2022 — Rated 10 out of 10 by Linda Leebove Zerorez Phoenix
What do you like about our products and services?

Professional from the first contact on the phone making the appointment.
Carpet looks great! Quick, efficient and respectful!

Report a concern   October 8, 2022 — Rated 6 out of 10 by B.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Everything was good just disappointed with the results, even with the extra treatment for the pet stains it still didn’t remove the smell, initially it seemed like it did but today I can still smell it. Was told the extra treatment was guaranteed to get it out and that after treating it the black light showed no signs of it being there but the smell is still there so not sure why that would be unless it wasn’t fully removed.

Report a concern   October 8, 2022 — Rated 10 out of 10 by Lee Alton Zerorez Phoenix
What do you like about our products and services?

Cleaned our entire tile floor. Never looked so good!

Report a concern   October 8, 2022 — Rated 10 out of 10 by G.M.F. Zerorez Phoenix
What do you like about our products and services?

Efficient, explained how the service worked and products, was very pleased with everything and would refer this company to all.

Report a concern   October 8, 2022 — Rated 10 out of 10 by Christine Hawkes Zerorez Phoenix
What do you like about our products and services?

Clean carpet with no residue!!! Great employees!

Report a concern   October 8, 2022 — Rated 10 out of 10 by Christine Hackett Zerorez Phoenix
What do you like about our products and services?

Corey did an incredible job. Our carpet almost looks new again and we have four dogs!

Report a concern   October 8, 2022 — Rated 0 out of 10 by M.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Young man was very nice. Did fine on all but main bathroom. As he left told me could not get around stool which is very bad and now I will have to do it. He also told me to give him a 10 rate. So knew did not earn or would not tell me. Is that how are taught by you.

Report a concern   October 8, 2022 — Rated 9 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Carpet stains were removed. Friendly service worker.

Report a concern   October 8, 2022 — Rated 9 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Trevor came out to clean our carpets and was was very thorough and polite! I would request him in future.

Report a concern   October 7, 2022 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning, on time and friendly technicians!

Report a concern   October 7, 2022 — Rated 0 out of 10 by S.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The rep was professional and nice. The quality of the carpet cleaning was poor. Our carpets have minimal traffic and the traffic areas were still present when the carpets dried.
The tile and the grout look good, though.
Unfortunately the carpets don’t look any different. The rep actually told me that there was minimal dirt picked up. He was thorough and went o we the areas repeatedly he said and told me the darker areas would go away when the carpet dried. They didn’t. I do have pictures if you’d like to see.
To rectify the issue, we’d love the traffic areas cleaned so they aren’t present. If that isn’t an option, I’d like to be reimbursed for the carpet cleaning.
Thank you.

Report a concern   October 7, 2022 — Rated 10 out of 10 by Teresa May Zerorez Phoenix
What do you like about our products and services?

You have been doing my carpet for years, I've been very happy with your company.
Our last carpet lasted 12 years. We have new carpet and had Ryan clean it.

Report a concern   October 7, 2022 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Very happy with the results. Your highly qualified representative did an excellent job.

Report a concern   October 7, 2022 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Trevon did a great job. My rug looks beautiful!

Report a concern   October 7, 2022 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

EXCELLENT cleaning job!! My couch and tile floors are like new again!

Report a concern   October 7, 2022 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   October 7, 2022 — Rated 10 out of 10 by S.L.M. Zerorez Phoenix
What do you like about our products and services?

I used Zerorez when I lived in KC and loved how clean my carpets came out looking.


Privacy Policy