Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84520 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2022 — Rated 10 out of 10 by Judy Wier Zerorez Phoenix
What do you like about our products and services?

Had our carpets steamed by Katy, and she did an amazing job. We are so pleased.

Report a concern   July 11, 2022 — Rated 7 out of 10 by J.S. Zerorez Phoenix
What could we do to improve?

I called in the morning to add another room on the next-door house and the person I called into said no problem please tell the tech and then when the tech was told they called and said dispatch would not let them do it this was a 10x12 room.

Report a concern   July 11, 2022 — Rated 10 out of 10 by Michael Seabolt Zerorez Phoenix
What do you like about our products and services?

Tyreek was on time, knowledgeable, friendly and professional. The cleaning was completed on time and he did an excellent job.

Report a concern   July 11, 2022 — Rated 10 out of 10 by Natalie Lorence Zerorez Phoenix
What do you like about our products and services?

The technician was super helpful and thorough. He got all the stains out of the carpet.

Report a concern   July 11, 2022 — Rated 10 out of 10 by B.J. Zerorez Phoenix
What do you like about our products and services?

Technician was very friendly and love that they use corner guards. Carpets came out looking great!

Report a concern   July 11, 2022 — Rated 8 out of 10 by T.G. Zerorez Phoenix
What could we do to improve?

1. Make it easier for a customer to select a time that works best for them.
2. Times are tough for everyone but passing on a fuel surcharge to customers who are themselves hit at the gas pump is too much.
3. Allow customers to purchase your protection coverage for high traffic areas (instead of entire rooms) for a smaller fee. You'd likely get more takers who would try it out.

Report a concern   July 11, 2022 — Rated 10 out of 10 by Djuna Darnell Zerorez Phoenix
What do you like about our products and services?

Professionalism, quality and communication. Brandon, the technician reviewed all areas before he started and after completion. Told me of any issues during and after cleaning. Overall, it was a good experience with expected outcomes. Great job!

Report a concern   July 11, 2022 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

We love your service and Gavyn our technician was WONDERFUL..
Thank you for your service..

Report a concern   July 11, 2022 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

The carpet cleaner did a good job.

Report a concern   July 10, 2022 — Rated 10 out of 10 by Shaun Billingsley Zerorez Phoenix
What do you like about our products and services?

Technicians were on time and even patiently waited after I forgot my keys for the new property that was being cleaned. Floors were like-new after cleaning and it took even less time than I expected. Additionally the technician’s recommendation for a steam mop for our new tile floors was greatly appreciated.

Report a concern   July 10, 2022 — Rated 10 out of 10 by Adriana Gutierrez Zerorez Phoenix
What do you like about our products and services?

Scheduled my home was fast
Easy and handled very professional

Ryan - tech who works for us.
Amazing how much His Job and experience on carpet cleaning; left us with a beautiful home again ! Thank you. Thank you. Thank you

Report a concern   July 10, 2022 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Tyson was very professional and did a fine job getting our carpet and rugs clean.

Report a concern   July 10, 2022 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Tyrek was very thorough.

Report a concern   July 10, 2022 — Rated 5 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My Tech was great. Not so happy you tacked on a fuel charge. If you are scheduling correctly you shouldn't have to make pay a fuel charge. No one advised me of your extra charges. I will def reconsider before I get my carpet cleaned again.

Report a concern   July 10, 2022 — Rated 10 out of 10 by Matthew Mohwinkel Zerorez Phoenix
What do you like about our products and services?

The technicians were ahead schedule, professional, friendly, and did an outstanding job quickly and conveniently.

Report a concern   July 10, 2022 — Rated 3 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

None of the pet stains were cleaned up. Still smelled of pet urine and could see the stains.

Report a concern   July 10, 2022 — Rated 10 out of 10 by Peter Lara Zerorez Phoenix
What do you like about our products and services?

Your guy was on time and very professional. Great service!

Report a concern   July 10, 2022 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Promptness of technician. He explained the cleaning process clearly and did an excellent job cleaning a very dirty carpet.

Report a concern   July 10, 2022 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Ryan, was great, explained everything to me. My carpets look like new.

Report a concern   July 10, 2022 — Rated 9 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

I liked that the carpet wasn't soaking wet for 8 hours later haha. It smelled good after being cleaned vs the normal past times getting cleaned by another company.

Report a concern   July 10, 2022 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Great service, friendly and educated associates.

Report a concern   July 10, 2022 — Rated 7 out of 10 by R.L. Zerorez Phoenix
What could we do to improve?

None

Report a concern   July 10, 2022 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Great communication especially as regards appointment time window and updates. Clean professional technician and equipment. And carpeting looks and feels great!

Report a concern   July 10, 2022 — Rated 10 out of 10 by Warner Doyle Zerorez Phoenix
What do you like about our products and services?

On time, took care of problem areas, did a "good" job on the rest of carpet.

Report a concern   July 10, 2022 — Rated 9 out of 10 by Chris Bertone Zerorez Phoenix
What do you like about our products and services?

Technician was thorough, professional and personable! The only bad thing is he’s
A Cowboy fan! We are Steeler fans! We would use Zerorez again if we could get him back. He’s great!

Report a concern   July 10, 2022 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

There is no odor of chemicals. My carpet looks clean.

Report a concern   July 10, 2022 — Rated 10 out of 10 by Ruth Ann Walker Zerorez Phoenix
What do you like about our products and services?

Technician was knowledgeable and professional. Carpets were cleaned well and look very good. Could not expect a better service.

Report a concern   July 10, 2022 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Fast friendly service

Report a concern   July 10, 2022 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Your technician, Ryan, was fantastic.

Report a concern   July 10, 2022 — Rated 8 out of 10 by K.L. Zerorez Phoenix
What could we do to improve?

The only issue was the time estimate for the carpet to dry, tech indicated 6-8 hours when it took over 24 with fans on it constantly. I think a better job of removing some of the extra moisture could have been done.


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