Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85813 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2022 — Rated 0 out of 10 by D.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

If you really wanted feedback you would return my phone calls. I am the representative for Name removed, Sun City West, AZ. I have a legal power of attorney. I was shocked to see how she was taken advantage of by your technician. The original quote was around $300. The final billing was $1973. First name removed is 80 years old and was taken advantage. A manager will call me back by the end of next week or I am going straight to Better Business Bureau and to the Attorney Generals office for this abuse of the elderly. Additionally, I plan to dispute the charge. By the way I have left two messages and nobody has had the courtesy to even call and discuss this bill.
Robin Michaelson
Licensed Fiduciary
Phone number removed

Report a concern   October 14, 2022 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

The professional service from all phases of our experience with the company. Top shelf!!

Report a concern   October 14, 2022 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Service techs that go the extra mile. Carpets are clean and NOT soaking wet.

Report a concern   October 14, 2022 — Rated 10 out of 10 by E.K. Zerorez Phoenix
What do you like about our products and services?

they were on time, did the work quickly and thoroughly, and there's no residue on the carpet.

Report a concern   October 14, 2022 — Rated 10 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

Both technicians were very good. Professional, easy to work with and friendly. Will recommend Zerorez to friends.

Report a concern   October 14, 2022 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Friendly staff, chemical free, no crusty carpet or smell.

Report a concern   October 14, 2022 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Friendly professional service and carpets cleaned well.

Report a concern   October 14, 2022 — Rated 10 out of 10 by james ray Zerorez Phoenix
What do you like about our products and services?

Best carpet cleaning business

Report a concern   October 14, 2022 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

This is the fourth time I've had zerorez out and have been super happy with the outcome of the cleaning.
The only comment for this most recent service is that shoe prints were left all over my travertine tile. I just had my house cleaning service over a couple days prior, so I needed to clean the floors myself to remove the footprints. I would suggest that the technicians have towels to wipe up any wetness on the tile floors to avoid the residual shoe prints.

Report a concern   October 14, 2022 — Rated 10 out of 10 by Jackie Angel Zerorez Phoenix
What do you like about our products and services?

Ryan was very professional, he did a great job. Absolutely loved my carpet again!

Report a concern   October 14, 2022 — Rated 10 out of 10 by Clifford Hoelzer Zerorez Phoenix
What do you like about our products and services?

The two men that were here were friendly and did a wonderful job. I was so pleased I felt I was walking on a cloud. My carpet hadn't been cleaned for a few years. Iam so pleased I would definitely use you again and tell my friends .

Report a concern   October 14, 2022 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

How I know it’s clean .. Looks clean!!

Report a concern   October 14, 2022 — Rated 10 out of 10 by Carolyn Schneider Zerorez Phoenix
What do you like about our products and services?

Our tech was friendly and knowledgeable. I even added on some more work at the last minute as he was packing up his stuff. He never hesitated when I asked him to do more or acted like it bothered him in the least. He did a good job!

Report a concern   October 14, 2022 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

My floors grout looked fantastic afterwards. Never thought it would look so good and the guys who did the job we're great too .

Report a concern   October 14, 2022 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Excellent service!

Report a concern   October 14, 2022 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

No soap residue. No harsh chemicals.

Report a concern   October 14, 2022 — Rated 10 out of 10 by Cindy & Richard Jacob Zerorez Phoenix
What do you like about our products and services?

You have always been right on time,courteous and explain it all......we recommend you to all our neighbors and friends

Report a concern   October 14, 2022 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Techs were incredibly friendly and very professional

Report a concern   October 13, 2022 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Our technician was very friendly. We had multiple rooms with lots of pet stains. He took the time to explain the process of attempting to get the stains out, what to expect and made sure we were ok with the process and price before starting.

He spent a lot of time working on our carpet and it turned out very well.

Thank you!

Report a concern   October 13, 2022 — Rated 5 out of 10 by J.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This is my first time using your company and I feel my carpets look cleaner with my previous company

Report a concern   October 13, 2022 — Rated 10 out of 10 by David King Zerorez Phoenix
What do you like about our products and services?

First off let me say that Kalib and Jessie were outstanding and very professional as well.They did a great job and we were so happy had them so the kitchen tile as well which made it look like new . We will be using Zerorez again in the future

Thanks so much to both of the guys

Report a concern   October 13, 2022 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Techs were very professional and courteous

Report a concern   October 13, 2022 — Rated 10 out of 10 by Susan Kellogg Zerorez Phoenix
What do you like about our products and services?

The fact that it doesn't take an extraordinary amount of time to dry

Report a concern   October 13, 2022 — Rated 7 out of 10 by L.S. Zerorez Phoenix
What could we do to improve?

Guys were great - I haven't seen final product yet - when wet it still looked like it needed help. Hopefully I will be pleasantly surprised on Saturday.

Report a concern   October 13, 2022 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

Service was great! Good communication and excellent results. Our technician was very courteous and helpful.

Report a concern   October 13, 2022 — Rated 8 out of 10 by J.C. Zerorez Phoenix
What could we do to improve?

Mop up water better

Report a concern   October 13, 2022 — Rated 10 out of 10 by Jeri Barbin Zerorez Phoenix
What do you like about our products and services?

Prompt service, great carpet cleaning products. My rugs look amazing and don't feel "sticky" like some carpet cleaning companies make our carpets feel like. The technicians were very polite and respectful of all our furnishings. And you can't beat the price. Amazing!!!!!

Report a concern   October 13, 2022 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

First time user. Not sure yet. The edges of the rug doesn’t look very clean.

Report a concern   October 13, 2022 — Rated 5 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

For 3 rooms at $160. I felt like renting a RugDR from Fry’s would have done just a good of a job. Only 3 pet spots in newrly 700 sq ft of carpet and wanted to charge me another $100 to pet treat. Only reason I got zerorez to come out is for those 3 spots really and can’t say I am thrilled with results. All good. Moving on.

Report a concern   October 13, 2022 — Rated 10 out of 10 by Marie Callaghan Zerorez Phoenix
What do you like about our products and services?

Quality service with friendly and fast cleaners. Spencer was great and quick.


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