Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84510 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 2, 2022 — Rated 5 out of 10 by L.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had given my information in advance of the cleaning on line.
When the tech Robert came here it turned out the price for cleaning was double
I also had a coffee stain that was treated but not completely solved
I went on line after and found a solution that helped a little more of vinegar, water and liquid dish soap
My daughter in law Holt Fox in Cave Creek said a friend recommended you and she referred you to me as well.
Thank you
Name removed

Report a concern   October 2, 2022 — Rated 0 out of 10 by M.L.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The dirty areas are still there. I’ll have to clean them myself or hire another company.

Report a concern   October 1, 2022 — Rated 10 out of 10 by Robert Swigert Zerorez Phoenix
What do you like about our products and services?

Every thing event great. Carpets look nice and the pet traffic area cleaned up nicely. Money our Technician was friendly and had no issues working the traffic areas till they were clean. Thank You will use their services again.

Report a concern   October 1, 2022 — Rated 7 out of 10 by B.P. Zerorez Phoenix
What could we do to improve?

Some of the grout is still stained but I was able to clean it with vinegar and a toothbrush. I was hoping your zerorez machine would do that more effectively.

Also, where all the puddles of excess water were left are collecting dirt and are visible and gritty. They are all over the place. I'm going to have to clean the floor again to get rid of those areas where the excess water puddled. Kind of disappointed that after spending $700 I'm going to have to manually clean some of my floors again.

Report a concern   October 1, 2022 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

We liked out tech who was very, thorough and professional. He did a great job and the process is desirable. Thank you

Report a concern   October 1, 2022 — Rated 2 out of 10 by K.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The person who "cleaned" my tiles did a very poor job. My master bathroom he stripped the grout color and did not put a color sealant on it. Also. left parts of the floor filthy, and totally took off the wood from the bottom of my cabinet. In the small hallway and small bathroom, which he upped the price, he tore off part of the baseboards that I had just repainted a week ago. Also left parts of the floor dirty. The floors did not look like they even had any sealant. I will never use your company again.

Report a concern   October 1, 2022 — Rated 10 out of 10 by Norman Lewis Zerorez Phoenix
What do you like about our products and services?

Great clean and technicians with integrity.

Report a concern   October 1, 2022 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

Great, professional work.

Report a concern   October 1, 2022 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Very professional. Excellent job

Report a concern   September 30, 2022 — Rated 10 out of 10 by Jessica Lopez Zerorez Phoenix
What do you like about our products and services?

Our technician Chris was on time and very professional. He did a great job cleaning our tile. I would definitely recommend him and ZeroRez.

Report a concern   September 30, 2022 — Rated 10 out of 10 by James Day Zerorez Phoenix
What do you like about our products and services?

carpets clean without the chemicals

Report a concern   September 30, 2022 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Carpet and tile spotless, friendly techs!

Report a concern   September 30, 2022 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Service was great and staff was more the helpful and respectful.

Thank you,
Sue and First name removed

Report a concern   September 30, 2022 — Rated 9 out of 10 by Jennifer Pfaff Zerorez Phoenix
What do you like about our products and services?

It was super fast. The technician was very friendly and efficient. The carpet looks fabulous.

Report a concern   September 30, 2022 — Rated 0 out of 10 by S.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid over $500 to have my tile and grout cleaned and sealed and my grout was still not clean. My floors are less than a year old and I was able to get it cleaned but your company was not. Your tech ran out of sealant mid job and told us we can buy it at home depot to finish the floors. Just overall not what I paid a lot of money for. We are now doing it ourselves.

Report a concern   September 30, 2022 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Very friendly and professional. Set clear expectations prior to service.

Report a concern   September 30, 2022 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

courteous technicians; explained pretreat & protection. Great job!

Report a concern   September 30, 2022 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Cleaned the grout in between my tiles, a great job done!

Report a concern   September 30, 2022 — Rated 10 out of 10 by Angela Stoops Zerorez Phoenix
What do you like about our products and services?

There is no odor or residue. Fast, efficient and convenient.

Report a concern   September 30, 2022 — Rated 10 out of 10 by V.C. Zerorez Phoenix
What do you like about our products and services?

The gentleman that came to do the carpet cleaning was great! Very friendly, informative and honest. He was somewhat new to the job/ company and seemed like he had been there for a while. He explained that he couldn’t guarantee some set in spots, but promised to do his very best. It looked amazing after he was finished. I wish I remembered his name- he serviced my Moms house on Banning St on 9/8. Thank you!

Report a concern   September 30, 2022 — Rated 10 out of 10 by Marie Sloane Zerorez Phoenix
What do you like about our products and services?

Fast, efficient-great service

Report a concern   September 29, 2022 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

The crew that came out was fast, friendly and efficient. The carpets looked and felt much better after the cleaning and the price was quite reasonable. I would definitely use them again.

Report a concern   September 29, 2022 — Rated 10 out of 10 by Mandy Noga Zerorez Phoenix
What do you like about our products and services?

Everything. Easy to schedule and always very friendly staff. The floors are always look great too.

Report a concern   September 29, 2022 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Friendly service, quality work

Report a concern   September 29, 2022 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Thank you for coming and a job well done. The young man was very polite . Thank You.

Report a concern   September 29, 2022 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

I believe you advisements.

Report a concern   September 29, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

I already submitted a survey. I was happy with my service, but don't want to have to keep doing surveys when I have already given your company good remarks.

Report a concern   September 29, 2022 — Rated 10 out of 10 by Michael Kuzmin Zerorez Phoenix
What do you like about our products and services?

It was very easy to schedule service on a mutually acceptable day. The technician was very efficient and kept me advised of the progress of the job.

Report a concern   September 29, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Highest quality carpet cleaning service

Report a concern   September 29, 2022 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

As always, Zerorez does not disappoint! The technician was on time, courteous, and hard working. He made sure to explain everything about the services I was to receive and their costs. No surprises! Clean up was immaculate! Matthew is delightful!


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