Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84456 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 16, 2023 — Rated 10 out of 10 by G.T. Zerorez Phoenix
What do you like about our products and services?

My carpet is great and the young man that did our service was great also

Report a concern   April 16, 2023 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, prompt and job is always well done.

Report a concern   April 16, 2023 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Very professional, took care of first time users and made the process very easy. The overall cleaning was very quick. Although the drying process took a little long.

Report a concern   April 16, 2023 — Rated 10 out of 10 by George Kennard Zerorez Phoenix
What do you like about our products and services?

Your techs always do a through job and the house smells clean.

Report a concern   April 16, 2023 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Love your product and service. Carpets hadn’t looked so good! Great job to our service person!

Report a concern   April 16, 2023 — Rated 6 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

One room smelled worse after.

Report a concern   April 16, 2023 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Very professional. The service person listened to our concerns & addressed them. Went above & beyond in trying to eradicate tough stains

Report a concern   April 16, 2023 — Rated 10 out of 10 by Michelle Vanderpool Zerorez Phoenix
What do you like about our products and services?

My experience with Zerorez was outstanding. The customer service and timely response was great. My Service Technician Alex was the best!! He was kind, helpful, and explained everything to me throughout the process. I highly recommend Zerorez, and Alex to anyone in need of great service and clean carpet/tile!

Report a concern   April 16, 2023 — Rated 10 out of 10 by Cindy Blodgett Zerorez Phoenix
What do you like about our products and services?

Austin was very professional.
He explained the process and how long it would take . Was able to get the gum out of the carpet!!! My carpets looks brand new!! The pricing is very reasonable and well worth it.
Thank you for a fabulous job .
See you in the fall for two more rooms.😎

Report a concern   April 15, 2023 — Rated 10 out of 10 by David Kopp Zerorez Phoenix
What do you like about our products and services?

Cody was great. Did a super job on my carpets and was very attentive to detail…
Will ask for him next time!

Report a concern   April 15, 2023 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Prompt, professional. So far the job seems well done.

Report a concern   April 15, 2023 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Exceptional service

Report a concern   April 15, 2023 — Rated 1 out of 10 by C.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Disappointed that none of the stains came out of the carpet. Carpet needs to be pre-treated for stains. I now understand that just steam won't remove stains.

Report a concern   April 15, 2023 — Rated 0 out of 10 by T.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The employee went to the wrong address. Then at the complex went to the wrong unit number. Almost couldn’t do the job because the hose wasn’t long enough from the truck to the condo. Had to keep my garage door open and garage unattended throughout the entire job. At the end of the job the carpets did not look any cleaner.

Report a concern   April 15, 2023 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

everything!

Report a concern   April 15, 2023 — Rated 10 out of 10 by J.M.F. Zerorez Phoenix
What do you like about our products and services?

Very professional

Report a concern   April 15, 2023 — Rated 5 out of 10 by K.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I sent email about grout cleaning. No response to email. After grout dried I can see spots that were missed. Grout also is patchy looking where one spot looks clean then right next to it it is dirty. Technician also did not clean underneath/backside of cushion on couch. I spent over $400 on grout cleaning and upholstery. Wish I would have tried a company that steam cleaned.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Maria Porra Zerorez Phoenix
What do you like about our products and services?

Liked it and they can come back with in 30 days if the spots were not removed the first time.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Linda Smith Zerorez Phoenix
What do you like about our products and services?

Awesome job! Great technician!

Report a concern   April 15, 2023 — Rated 10 out of 10 by G.P. Zerorez Phoenix
What do you like about our products and services?

The technician that came out was very honest and upfront about my options and came up with the best course of action. Very informative and helpful!

Report a concern   April 15, 2023 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Great guy who came to my house, and very knowledgeable!

Report a concern   April 14, 2023 — Rated 10 out of 10 by P.E. Zerorez Phoenix
What do you like about our products and services?

Got here the same day. Knowledgeable tech, job well done!

Report a concern   April 14, 2023 — Rated 10 out of 10 by Jim Arrington Zerorez Phoenix
What do you like about our products and services?

Excellent service... After alot of remodeling, it was so nice to have Zerorez do their thing.

Report a concern   April 14, 2023 — Rated 10 out of 10 by Cindy Sparks Zerorez Phoenix
What do you like about our products and services?

Nathan was Amazng!!! Will request him again! He was very helpful and got our Stans out. Thank you Nathan!!

Report a concern   April 14, 2023 — Rated 10 out of 10 by Jay Martinez Zerorez Phoenix
What do you like about our products and services?

Staff is always professional and transparent. The quality of cleaning is always very good and consistent.

Report a concern   April 14, 2023 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

My technician was very polite and explained everything he was doing.

Report a concern   April 14, 2023 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Technician was great!

Report a concern   April 14, 2023 — Rated 8 out of 10 by C.A.I. Zerorez Phoenix
What could we do to improve?

Include master closet without extra feebas it was the last time I used your services.

Report a concern   April 14, 2023 — Rated 9 out of 10 by N.V. Zerorez Phoenix
What do you like about our products and services?

Nathan is a good technician :) !

My carpet unfortunately is a bit 'dry' after cleaning.. ? !
I thought you used soft water ??

Report a concern   April 14, 2023 — Rated 10 out of 10 by Charlene Breaston Zerorez Phoenix
What do you like about our products and services?

The carpets were fantastic after they were finished. The technicians were great and had good customer relation skills, even the trainee. Yes I would use them again. I was the Manager of the Environmental Services department in 3 major hospitals in the Pittsburgh, Pennsylvania area. I have seen my share of carpet cleaning.

The price was a little steep but I am satisfied with how my carpets came out.


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