Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85209 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 18, 2023 — Rated 10 out of 10 by Charmaine Heath Zerorez Phoenix
What do you like about our products and services?

My tile looks amazing

Report a concern   June 18, 2023 — Rated 9 out of 10 by Chantelle Mahan Zerorez Phoenix
What do you like about our products and services?

Tune the tech spent explaining your services.

Report a concern   June 18, 2023 — Rated 10 out of 10 by Cheryl kroyer Zerorez Phoenix
What do you like about our products and services?

Good cleaning; Reliable service;

Report a concern   June 18, 2023 — Rated 5 out of 10 by C.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Scott quoted me $750 - 10 gallons of pet treatment for my loft which at $899 with the cleaning, I could not afford.

I bought a 62 oz bottle of Bissell pet and spent about two hours on my hands and knees with a Hoover pet shot (mini cleaner) for a grand total of $23.

Why would it take 10 gallons to do what I did with less than 1? I don’t think that can be justified.

The last guy cleaned the same area with 1 or 2 gallons. I did spread the mess (dog pee) on the surface with a home cleaner - so I expected it to be higher - but I also knew it was mainly on the surface - you couldn’t even smell the pee.

I spent years in Property Management and have run Air BNB houses and I have seen some really bad stuff. I have NEVER been quoted $899 to clean carpet. I can get a Hazmat team to get blood from an entire apartment including ceiling, walls and carpets for not much more!!!

I love ZeroRez - it truly leaves my carpets feeling soft and fresh, but I didn’t feel that was a fair offer for the job, nor did I feel like he cared. I don’t mind paying for the superior product, but one gallon for every spot?

It was super disappointing - especially in contrast to my first experience. Honestly I rarely take time to complain and I give the benefit of the doubt in most cases - my feet are my vote.

Report a concern   June 18, 2023 — Rated 9 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Alex, the tech was incredibly professional. My carpets are old and he was able to take years off of them along with some bad spots.

Report a concern   June 18, 2023 — Rated 10 out of 10 by H.R. Zerorez Phoenix
What do you like about our products and services?

This service is the best! I have been using Zerorez for over 10 years. Consistently excellent. Carpets are clean and smell great !

Report a concern   June 18, 2023 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

Price and quality

Report a concern   June 18, 2023 — Rated 9 out of 10 by Don Hales Zerorez Phoenix
What do you like about our products and services?

The tech was on-time. Pleasant. Willing to answer questions.

Report a concern   June 18, 2023 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Low residue cleaning

Report a concern   June 18, 2023 — Rated 10 out of 10 by M.O. Zerorez Phoenix
What do you like about our products and services?

Nice young man very professional. Very happy with the results

Report a concern   June 17, 2023 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

They did a fantastic job with the floors and carpet. They are opening day fresh once again.

Report a concern   June 17, 2023 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

We just move in to a new house and the carpets were trashed. I scheduled to get a quote to have them replaced. But after you cleaned the carpets I just may hold off on the new carpet. I am amazed how clean our technician got our carpets

Report a concern   June 17, 2023 — Rated 10 out of 10 by G.C. Zerorez Phoenix
What do you like about our products and services?

We have appreciated the friendly hard-working Walt. Great service and right on time.

Report a concern   June 17, 2023 — Rated 4 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician that was out to our residence was extremely quick, some areas do not even look as if they were done. At the end, the technician said that he would be back with shoe covers and never returned, as well as he never did a walk through when he was done, which again he had said that he would. We were going to book to have the lower level of the house done, but now we are not so sure that we want to utilize your services going forward. We have used Zerorez for over 10 years. The service the last couple of times has gone down and this was probably the final chance.

Report a concern   June 17, 2023 — Rated 8 out of 10 by S.D. Zerorez Phoenix
What could we do to improve?

He should explain what he was doing. He should show before and after

Report a concern   June 17, 2023 — Rated 10 out of 10 by Alicia Jerger Zerorez Phoenix
What do you like about our products and services?

great service and technicians. our carpets look amazing

Report a concern   June 17, 2023 — Rated 10 out of 10 by Lisa Goff Zerorez Phoenix
What do you like about our products and services?

Everything always looks brand new after treatment!

Report a concern   June 17, 2023 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

On time and very professional plus a great job

Report a concern   June 17, 2023 — Rated 6 out of 10 by S.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician wasn't very professional. I didn't like that he just casually walked upstairs into my room to talk to me instead of calling me down. Also thought it was a little over priced for the services provided. The trainee did all the work, so I'm wondering if it's usually better?

Report a concern   June 17, 2023 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

products and servicr

Report a concern   June 16, 2023 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Like there’s left over residue. Got great service

Report a concern   June 16, 2023 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Thorough clean

Report a concern   June 16, 2023 — Rated 10 out of 10 by Kim Brown Zerorez Phoenix
What do you like about our products and services?

I love that they didn’t use chemicals, and it cleaned better than ever. The service technician was very professional and nice.

Report a concern   June 16, 2023 — Rated 10 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

The carpets came out beautiful

Report a concern   June 16, 2023 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Efficient effective and always does a good job

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

The process was seamless and effective. The carpets were clean and dry the next day.

Report a concern   June 16, 2023 — Rated 9 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Good service

Report a concern   June 16, 2023 — Rated 10 out of 10 by Michael Franklin, Sr. Zerorez Phoenix
What do you like about our products and services?

Your service technicians are top notch.

Report a concern   June 16, 2023 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

Well done and quick.

Report a concern   June 16, 2023 — Rated 5 out of 10 by L.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The rug cleaner would not clean the rug area after I moved the furniture that covered it


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