Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84423 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2023 — Rated 9 out of 10 by P.J. Zerorez Phoenix
What do you like about our products and services?

No crunchy carpet and carpet looked great when finished.

Report a concern   June 20, 2023 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

Cassie was very efficient, and friendly. She also explained things very well when I asked her questions.

Report a concern   June 20, 2023 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The carpet technicians always do a wonderful job clean up, protect your trim and are always friendly and helpful.

Report a concern   June 20, 2023 — Rated 10 out of 10 by Jason Hieger Zerorez Phoenix
What do you like about our products and services?

Super easy to schedule online. We recently had our RV carpets cleaned after nearly a month on the road to Yellowstone with two kids. Everything turned out great!

Report a concern   June 20, 2023 — Rated 10 out of 10 by Bryn Murphy Zerorez Phoenix
What do you like about our products and services?

The rep was super nice and professional. Made a quick job of the services which were done to perfection.

Report a concern   June 20, 2023 — Rated 10 out of 10 by Linda Leebove Zerorez Phoenix
What do you like about our products and services?

Everthing! My carpet looks great, not stiff with residue-bright! CLEAN
Easy to make and appt.
professional and on time!
explained their process and product
Not my first time and will not use anyone else!
I am a Realtor and this is my go-to referral for clients as well!
AWESOME VALUE and beats the CHEM-DRY method....

Report a concern   June 20, 2023 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

You have products for every need that a household could have and the products do what they’re supposed to.

Report a concern   June 20, 2023 — Rated 10 out of 10 by John Galles Zerorez Phoenix
What do you like about our products and services?

Great service again. I wouldn't use any other company.

Report a concern   June 20, 2023 — Rated 10 out of 10 by V.Z. Zerorez Phoenix
What do you like about our products and services?

Love zerorez!

Report a concern   June 20, 2023 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

How fast it dry. How good the smell. The man that came out to do the work was really good.

Report a concern   June 19, 2023 — Rated 10 out of 10 by U.S.S.R.G. Zerorez Phoenix
What do you like about our products and services?

My carpets always look great when Zerorez cleans my carpets.

Report a concern   June 19, 2023 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Service is excellent and the products work!

Report a concern   June 19, 2023 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Everything went smoothly with the whole process. The associate that came out to our office was friendly and made sure to communicate the steps and what to expect after. It made it easy to plan and make sure our office was ready for Monday morning.

Report a concern   June 19, 2023 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Clean and no residue! Better than previous carpet cleaning.

Report a concern   June 18, 2023 — Rated 9 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

i have been using Zerorez for many years. I know my rugs are old but was not as
happy with the outcome this time.

Report a concern   June 18, 2023 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Bristol was very polite, courteous, honest, friendly, and up front about the service before he even began. As he was working through the stain on the back seat of the car he kept us informed every step of the way and was able to work his magic and get the stain completely out! We appreciate the chemical free odor of the solutions used to clean the car and remove the stain....and it even freshened up the car overall!! We will definitely be using Zerorez again in the future!! Thanks again Bristol....you were AMAZING!!

Report a concern   June 18, 2023 — Rated 10 out of 10 by E.W. Zerorez Phoenix
What do you like about our products and services?

Technician was very curteous

Report a concern   June 18, 2023 — Rated 10 out of 10 by Linda Kreiling Zerorez Phoenix
What do you like about our products and services?

I like the fact that the people are professional and respectful, and that they do a great job and the carpet dries fast and there make sure they're concerned about everything that you request you want done

Report a concern   June 18, 2023 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Technician was vey kind and knowledgeable. He took great care of the job and I really appreciated his assistance.

Report a concern   June 18, 2023 — Rated 9 out of 10 by P.T. Zerorez Phoenix
What do you like about our products and services?

The friendly tech from Argentina who did such a good.job..

Report a concern   June 18, 2023 — Rated 10 out of 10 by T.Z. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   June 18, 2023 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

The gentleman that came was very kind. He came early which was not a bad thing and was just very understanding. I appreciated the quality of his work and that it was done pretty quickly

Report a concern   June 18, 2023 — Rated 10 out of 10 by Denise Menno Nagel Zerorez Phoenix
What do you like about our products and services?

Technician is fabulous carpet looks great. Would recommend you to anybody.

Report a concern   June 18, 2023 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Carli was so incredible! She was very transparent with pricing, timeline, and overall expectations. I will be using her again, she did such a great job. 

Report a concern   June 18, 2023 — Rated 10 out of 10 by Charmaine Heath Zerorez Phoenix
What do you like about our products and services?

My tile looks amazing

Report a concern   June 18, 2023 — Rated 9 out of 10 by Chantelle Mahan Zerorez Phoenix
What do you like about our products and services?

Tune the tech spent explaining your services.

Report a concern   June 18, 2023 — Rated 10 out of 10 by Cheryl kroyer Zerorez Phoenix
What do you like about our products and services?

Good cleaning; Reliable service;

Report a concern   June 18, 2023 — Rated 5 out of 10 by C.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Scott quoted me $750 - 10 gallons of pet treatment for my loft which at $899 with the cleaning, I could not afford.

I bought a 62 oz bottle of Bissell pet and spent about two hours on my hands and knees with a Hoover pet shot (mini cleaner) for a grand total of $23.

Why would it take 10 gallons to do what I did with less than 1? I don’t think that can be justified.

The last guy cleaned the same area with 1 or 2 gallons. I did spread the mess (dog pee) on the surface with a home cleaner - so I expected it to be higher - but I also knew it was mainly on the surface - you couldn’t even smell the pee.

I spent years in Property Management and have run Air BNB houses and I have seen some really bad stuff. I have NEVER been quoted $899 to clean carpet. I can get a Hazmat team to get blood from an entire apartment including ceiling, walls and carpets for not much more!!!

I love ZeroRez - it truly leaves my carpets feeling soft and fresh, but I didn’t feel that was a fair offer for the job, nor did I feel like he cared. I don’t mind paying for the superior product, but one gallon for every spot?

It was super disappointing - especially in contrast to my first experience. Honestly I rarely take time to complain and I give the benefit of the doubt in most cases - my feet are my vote.

Report a concern   June 18, 2023 — Rated 9 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Alex, the tech was incredibly professional. My carpets are old and he was able to take years off of them along with some bad spots.

Report a concern   June 18, 2023 — Rated 10 out of 10 by H.R. Zerorez Phoenix
What do you like about our products and services?

This service is the best! I have been using Zerorez for over 10 years. Consistently excellent. Carpets are clean and smell great !


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