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based on 84423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Works well although there are a few spots missed. Service man was very professional.
Service was friendly and very efficient! Excellent work.
The service technician was great. Cleaned everything and was professional.
Our technician was very kind, efficient, helpful and knowledgeable. Please thank him. Thank you.
I hired company to remove all pet hair not 80%
Professional and efficient
My whole experience was great! My tile floor almost looks brand new. Joseph did a great job and was very nice.
The individuals explained what would take place. The tile looks great too .
It’s never sticky
My carpets look amazing and my cleaner was a super nice, hard working and well informed individual
Very respectful and great communication. Jeff was amazing!
Ramon was my technician. He was very professional and very respectful. He did everything right in explaining how the process works. I had no complaints on him personally. He carried him self well. My issues is with the product used. My wife and I waited 8 hours for the carpet to dry as instructed before putting out house back together. With that being said, the stain started to resurface like nobody was ever here. The carpets looked like they did before the service. I’ve heard great things about this company so I was willing to give it a shot. I’m very disappointed on the bill for it to look like it did before. I feel as I could have done a better job with a machine from Home Depot. I’ve seen what bad carpet looks like, and that’s not our case at all. We treat our stuff with respect, so I know that can’t be the case. I feel like a little more time and little better product, a customer would be more pleased. Please understand that this is not sent with any anger whatsoever. We’re just disappointed on the end results. I guess we had better expectations.
very quick and efficent. He was very friendly
We were quoted $509.00 for our tile and grout cleaning but were charge $803.75 by the technician. We called later that day for an explanation and we were told the change was due to an additional 53 feet of walkway that they said was not part of our previous service. We do not have an additional 53 feet of walkway. We were told that the technician would be contacted and someone would get back to us which has not happened. We will report this issue to the BBB.
Always great communication on arrival time. Knowledgeable, professional employees that deliver a great quality product
He was great give home 10
Everything!
Easy appointment booking; efficient and very polite technician / serviceman. Area rugs look great.
Some of our family members have respiratory issues, so the fact that no chemicals are used is very important to us.
I really appreciated that Scott, the Zerorez Technician, showed up promptly and quickly, efficiently, effectively cleaned my high traffic staircase and my tile upstairs on the landing and bathroom. I will definitely contact Zerorez again to schedule my downstairs tile to be cleaned!
No residues. Carpet stays cleaner longer.
They did a great job, the tech on site was very helpful with matching the the color stain seal for the grout. He really did a great job!
I have been using Zerorez for our carpet cleaning for years. Scheduling and follow through are always easy, and the folks who come to do the work are always friendly, extremely well-qualified and hard workers.
Very friendly and did a wonderful job. Even with it being very old carpet, They made it look a heck of a lot better. Would Definitely recommend them to others and will have them clean my carpets again.
Great customer service, when I placed my order the representative was very professional and courteous, the technician doing the carpet was great as well, carpet looks great !!
Zerorez did a wonderful job with our carpets, and we will use again!
We needed carpets cleaned at a rental property on the same day. The technician was prompt and professional and the results were great.
They were on time
Super fast! Friendly and professional.
Being older, I was surprised that you do not move furniture. I am lucky my grandkids live close to help me, but I know several around me that do not have that, so I would not recommend you to them for that reason.
My carpets were cleaned, he did a great job. I have no issues with the person that came. Just the furniture moving.