Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84423 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2023 — Rated 10 out of 10 by Ragava Beeradudem Zerorez Phoenix
What do you like about our products and services?

They did good job with carpet cleaning. I really recommend this company for carpet cleaning needs.

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Carpets look great! The technician was great!

Report a concern   June 15, 2023 — Rated 2 out of 10 by C.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The sofa we had cleaned doesn’t look any better than before it was cleaned. The fabric is streaked and it looks bad. It is very disappointing to pay $185 and not have it look any better than before we had it done.
The only reason I didn’t rate
It one star is because we have used Zerorex in the past for carpet cleaning and he did a good job on that.

Report a concern   June 15, 2023 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

Service is always very good. Carpet is cleaned well.

Report a concern   June 15, 2023 — Rated 9 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

I like the serviceman, Alex. He does it right the first time.

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

My floors have never been so clean! Very happy with the service.

We are older so would love if you had a service to move the furniture. It was difficult for us.

Report a concern   June 15, 2023 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

We had a great experience with Zerorez. Jack was very professional, thorough and friendly. He took his time and did a wonderful job. Our tile and grout came out better than we thought was possible! 10/10

Report a concern   June 15, 2023 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, personable and professional. He efficiently cleaned our carpets leaving them spotless!

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

The tech was very well trained and the floors that were cleaned were done well.

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

NO Chemicals!!!!

Report a concern   June 15, 2023 — Rated 8 out of 10 by S.G. Zerorez Phoenix
What could we do to improve?

Wear booties after cleaning and perhaps offer a few pares to the clients while carpets dry

Report a concern   June 15, 2023 — Rated 10 out of 10 by Faith Bachik Zerorez Phoenix
What do you like about our products and services?

WE've always had excellent service from you. Please let us know when your grout
cleaning service goes on sale. Thanks.

Report a concern   June 15, 2023 — Rated 4 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I felt like I was being taken advantage of for the pet stain removal solution. I was told he was going to use 2 gallons but was very confusing when I asked how he could prove he used 2 gallons. Then a stain did not come out and when he returned he try to sell me more of it. He also said that it soaks into the pad before they remove it but he did not give it enough time to soak in to the padding. The only saving grace was your 100% satisfaction guarantee. When he did come back after arguing with him that I was not going to pay anymore he spoke with someone and did remove the spot in question.

Report a concern   June 15, 2023 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The carpet feels clean, not with the stiff residue that other companies' cleaners leave behind.

The staff who set appointments are always kind and respectful.

The gentleman who cleaned our carpets paid attention to details and did a thorough job. He spent a lot of time on each room and rug, making sure it was clean. We had hired a well-known brand in the past and they had not only finished quickly, but dirt, not even stains, reappeared a few days after cleaning. This is absolutely not thr case with Zero Res.

Report a concern   June 15, 2023 — Rated 10 out of 10 by Lea Bertram Zerorez Phoenix
What do you like about our products and services?

Very kind and professional staff.

Report a concern   June 15, 2023 — Rated 8 out of 10 by S.O. Zerorez Phoenix
What could we do to improve?

Look for ways to reduce cost. $500 to clean carpets can be a budget buster

Report a concern   June 15, 2023 — Rated 10 out of 10 by Julie Griffin Zerorez Phoenix
What do you like about our products and services?

They have always done a great job on our carpets. We have used them for many years, here in AZ and also when we lived in MN. The man that did our carpet on June 13 was so nice and knowledgeable. I would absolutely recommend them to all my friends.

Report a concern   June 14, 2023 — Rated 10 out of 10 by Jane Gasch Zerorez Phoenix
What do you like about our products and services?

Promptness and great job!

Report a concern   June 14, 2023 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Excellent results, excellent customer service. Tech Chris L. was exceptional. Thank you! Will not hesitate to recommend your company.

Report a concern   June 14, 2023 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The technician was professional, polite, informative, and expedient.

Report a concern   June 14, 2023 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

100% clean!!

Report a concern   June 14, 2023 — Rated 9 out of 10 by H.G. Zerorez Phoenix
What do you like about our products and services?

quality

Report a concern   June 14, 2023 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Grrat service

Report a concern   June 14, 2023 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Prompt courteous service and good results.

Report a concern   June 14, 2023 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Person who cleaned the carpets was friendly and courteous.

Report a concern   June 14, 2023 — Rated 10 out of 10 by Heather Buck Zerorez Phoenix
What do you like about our products and services?

The gentleman that came out was very professional and did a wonderful job. Our carpets smell and look brand new.

Report a concern   June 14, 2023 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Carpets come out much cleaner than when your competitors clean them

Report a concern   June 14, 2023 — Rated 10 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

Timely, efficient super clean carpets!!

Report a concern   June 14, 2023 — Rated 4 out of 10 by L.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Floors still show dark spots and feel that they rushed service. 4 hour service ended up being 2 which is great in efficiency but feel like spots were missed and could be related to that.

Report a concern   June 14, 2023 — Rated 10 out of 10 by Terry Sides Zerorez Phoenix
What do you like about our products and services?

SUPERB CUSTOMER SERVICE


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