Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84410 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 20, 2023 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Convenient set up for appointments. Product offers quick drying and produces excellent results.

Report a concern   October 20, 2023 — Rated 8 out of 10 by S.W. Zerorez Phoenix
What could we do to improve?

A little disappointed they weren't able to lighten the path into the bedroom. Still looks the same.

Report a concern   October 20, 2023 — Rated 9 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

We felt the technicians were professional and curious. We do though highly encourage that equipment that the technicians need to do a professional job is in GOOD repair. They were down a piece of equipment and no spares were available. They had to search for another technician to complete our job.

Otherwise we are please with the final product

Report a concern   October 20, 2023 — Rated 8 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

Question if he did carpet under coffee table which he said he would do without extra charge and forgot pillow on golf cart. However, he did a great job and even helped us move a few things.

Report a concern   October 20, 2023 — Rated 10 out of 10 by Ellen Paone Zerorez Phoenix
What do you like about our products and services?

Cody

Report a concern   October 20, 2023 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Great workers and great job.

Report a concern   October 20, 2023 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

The friendly service and attention to detail on the carpet service was great. It was refreshing to see our carpets and area rugs brought back to life for affordable prices.

Report a concern   October 20, 2023 — Rated 10 out of 10 by Hannah Meyerson Zerorez Phoenix
What do you like about our products and services?

Frankie was great!!!

Report a concern   October 20, 2023 — Rated 10 out of 10 by Jim Ault Zerorez Phoenix
What do you like about our products and services?

Good service,easy to schedule, on time, good results,

Report a concern   October 20, 2023 — Rated 10 out of 10 by Rita Huerta Zerorez Phoenix
What do you like about our products and services?

Marvin was amazing! Was punctual, courteous and explained everything. I give him 10 stars!

Report a concern   October 20, 2023 — Rated 3 out of 10 by R.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Grout did not come clean…very disappointing

Report a concern   October 20, 2023 — Rated 10 out of 10 by Linda Garcia Zerorez Phoenix
What do you like about our products and services?

They do a great job and carpet stays cleaner

Report a concern   October 20, 2023 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Jeff was very friendly and gave me good advice to keep our carpets looking their best.

Report a concern   October 20, 2023 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Jacob worked very efficiently and completed the rooms very well cleaned.

Report a concern   October 19, 2023 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Great cleaning product

Report a concern   October 19, 2023 — Rated 10 out of 10 by Brooke Martin Zerorez Phoenix
What do you like about our products and services?

I have always been very happen with the quality of service. It is very easy to book online. My technician was actually early to the job and it looks fantastic.

But- the price dramatically increased once our space was identified. The price basically quadrupled. The service was great- no smell, no horrible crunchy carpet. But the price was very high.

My hubby actually said that I got swindled because we could have gotten new flooring for not much more than what I paid. Please take care of your female patronize and advise if the cost of cleaning is not worth the money.

I will know now that I am priced out of your service.

Report a concern   October 19, 2023 — Rated 3 out of 10 by D.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tech was good, was able to include large room that I thought would count as two as only one. This lowered the price from the original estimate. He was on sight at the time projected and presented himself in a professional manner. My problem is that we were told the carpet would be completely dry in 8 hours. We are now over 24 hrs and I still have damp spots especially on the stairs. I have had fans running all day to try and help. We also have a lingering very musty smell throughout the house. Is the smell common to Zerorez?

I do appreciate you helping with cost by offering a discount for first time user.

We will just wait for all to really dry and hopefully the smell will go away. A couple of my married children recommended you so we wanted to give you a try. Horizon Carpet Cleaning charges a flat $300 and have always used them on this carpet. They have had equipment problems the last two times here which led to looking elsewhere. I may be filling better about Zerorez as time goes by.

Thank you

Report a concern   October 19, 2023 — Rated 10 out of 10 by B.E. Zerorez Phoenix
What do you like about our products and services?

So great excellent job thank k you!!

Report a concern   October 19, 2023 — Rated 10 out of 10 by O.C. Zerorez Phoenix
What do you like about our products and services?

Great customer service via phones and service technicians are extremely efficient and courteous.

Report a concern   October 19, 2023 — Rated 10 out of 10 by Lezli Pearson Zerorez Phoenix
What do you like about our products and services?

Rugs cleaned

Report a concern   October 19, 2023 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

It’s our first time using ZeroRez and we are very pleased. The technician is very Professional and explained and answered our questions.

Report a concern   October 19, 2023 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The process works!

Report a concern   October 19, 2023 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Clean products. Great service: on time, attention to detail, friendly, hardworking. Only wish longtime customers could get sale pricing along with new customers! That would be a nice perk for repeat customers.

Report a concern   October 19, 2023 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

The person was very efficient. Very low on odor. Seems to have cleaned wells at about 95%

Report a concern   October 19, 2023 — Rated 10 out of 10 by B.J. Zerorez Phoenix
What do you like about our products and services?

Used Zerorez for years and have recommended
them to several friends!
Called for a red wine stain they came out
and took care of it!
They go the extra mile for there customers!

Report a concern   October 19, 2023 — Rated 9 out of 10 by Steve Hastings Zerorez Phoenix
What do you like about our products and services?

Prompt thorough service.

Report a concern   October 18, 2023 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

Excellent work product. Very careful and attentive to detail and made sure everything was really clean. Very pleasant and great value.

Report a concern   October 18, 2023 — Rated 10 out of 10 by Debbie Stuntz Zerorez Phoenix
What do you like about our products and services?

Carpet looks great, like new, not stiff or smelly and it dries relatively quickly.

Report a concern   October 18, 2023 — Rated 10 out of 10 by Lauren Driessen Zerorez Phoenix
What do you like about our products and services?

Carpets look and feel great!

Report a concern   October 18, 2023 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Austin did a very professional job cleaning our carpets and they look and feel amazing. I will only hire Zeroez for all future carpet cleanings. First name removed S.


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