What our clients think of us!

Professional cleaning

The cleaning part was satisfactory. There were three things that didn’t set well with me.

The tech was consistently attempting to upsell in a manner that came across as talking down to me. He also started talking about all the negative aspects of the carpet. He just didn’t have the communication skills to deliver the message he was intending to deliver. It was like he was using a memorized script instead of attempting to relate to me and my situation.

In the master closet there were several computers sitting on the floor. An oversight on my part I didn’t realize this until after he left. He should have brought this to my attention so that I could have moved them out of the way. Instead he only partially cleaned the floor in the closet without saying a word about the situation.

The hoses leaked water, which he did attempt to mop up. All he did was use a device that was quickly saturated with water, so the end result was to just spread the water over a larger area of the floor. My real estate agent had paid for a cleaning crew to come in and cleaned the house the day before. They had mopped and cleaned all the tile. The floors were clean and looked nicely. After the tech left, there were severe water spots on the tile that I had to clean up myself.

I just moved here from out of state and you were recommended by my real estate agent. I will be providing this feedback to her as well.

As far as what you can do to make it right, I’m not sure. There is now furniture in all the rooms, so coming back out won’t be of benefit. I’ll leave the decision of how to make things right to you.

I was very satisfied with the service .

Very pleased with the ceaning

Eric W. Was amazing! He did a great job on our tile and carpet and was nice! Thank you!

I liked how efficient and professional they were. The arrive ahead of my scheduled time, which was a plus. My carpet looks great and no sticky residue. I ended up adding my stairs once the technician was here and it was no problem. I will definitely be using Zerorez again.

The service was speedy and it was done well!

Too expensive even with discount.

Hands down the carpets are much cleaner when zeroes does them. Very professional people so nice and patient.

We have used Zero Rez a couple of times now and have not been disappointed. They are fast, efficient, courteous, and willing to share information that makes our lives easier on a daily basis without making us pay for the knowledge. Will continue to use Zero Rez for all our carpet cleaning needs!

My technician, Chad, was very thorough and went through his procedure with me. He was very pleasant and did a great job and there were many carpets for him to go over!! My home is definitely cleaner!! Thank you!

Competent technicians and excellent service at a reasonable price.

The tech arrived on schedule, explained the entire process prior to beginning and did a great job.

Loved our whole experience! The carpets look like new again! Thank you

The technician was very nice and professional.

We were unhappy with the first technician. He was running a little late and seemed to do a "quick" job to make up the time. I called and you sent out another technician 2 days later and the results seemed to be much better. He seemed to take his time. Thanks for standing behind your work!

The service techs are professional and do great work

Professional and informative. Great job done!

Eric W.

Great job! I was impressed on the care and quality of work technician provided.

Super professional, friendly and thorough with cleaning the air ducts👍🏻

We loved being able to choose exactly what we wanted cleaned, instead of being roped into a "deal" for more than we needed.

The carpet wasn't as wet as other cleaners, quick reliable service.
Friendly and knowledgeable technician.

For our first service with Zerorez, we had a great experience! The process was super easy. We made our initial request for service for cleaning of three area rugs via online, and the rest of the communication was via text. We were uncertain if our rugs would qualify for in-home cleaning or would require the off-site bathing process, but Zerorez provided detailed information and different options to help us make that decision. They also provided several quotes for the different scenarios. The rep I chatted with for initial scheduling and quotes was very knowledgeable, friendly, professional, and prompt. The service tech was no different and even took the time to say "hi" to our pup. Bonus points! He wore booties while inside our house to clean one of our rugs and took the other two for a deep clean at Zerorez's facility. After all they've been through, they need it. The rug we had cleaned in-home looks great! I'm hopeful the same will hold true for our rugs receiving extra care and attention. I would definitely recommend Zerorez for their cleaning services!

My old carpet looks really good after the cleaning. It was done so fast and even the traffic areas came clean.

The couch you "cleaned" still had stains and dog hair all over it. We cleaned it better with a vacuum. I would like to talk to someone about your services. We have pictures of the couch after it was "cleaned" and after we really cleaned it with a vacuum attachment. I don't think the couch cleaning was worth $160. I can be reached at Phone number removed.

Thanks,

First name removed

Zerorez was affordable and very easy to make an appointment. The tech called when he was on the way so I didn't have to spend all day waiting for him.

All I can say is wow! My wood-look tile floors look new again and my white couch is sparkling! Almost our entire home was done in 2 hours in the most professional manner. Not only did our home get the best service imaginable, our tech also provided education for cleaning our floors in between professional cleanings. We will be hiring ZeroRez again and again.

Job was done well!

Prompt service
Quick drying
Stains mostly removed
Competent, pleasant serviceman