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based on 84409 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looked great after it was cleaned. The technician was very professional and polite. I was very pleased with the service.
Professional service provider, great results, timely response.
Great customer service, my carpets and furniture are so clean! The technician was very thorough, professional and personable. Thank you!
Arriving on time
Zerorez was recommended to us by a neighbor. We were very pleased with the outcome. The carpets look great. Couldn't be happier. Scott was who we delt with...........very courteous and good to deal with.
I learned that you use citrus to help breakdown soil/dirt in the carpets. I find it to not be a pleasant odor when the crew was finished. It almost smelled like they used dirty water. (The odor was faintly reminiscent of when my toddler wet the bed).
Be a little more transparent up front about what you will be able to accomplish. It was pretty good, the tile cleaning I got but I expected it to look brand new and there were still a lot of dark areas in my light grout so I was a little disappointed. I also think it was a bit expensive for what I got out of it
My floors look no different from before. The whole process felt very rushed. In fact, the technician mentioned that he came in on his day off and that my floors wouldn't have been done had he not. He also said that he gets tipped on all his jobs and it felt like he was expecting me to tip him. However, his work was terrible! he left puddles of water standing on the floor and missed several spots, including an entire bathroom! I mentioned to him that I was not happy with the results and he said that it's the best it would get. I do not believe him based on the mediocre attempt he made in actually cleaning the carpet. In fact, the house was completely empty except for a small trash can in the kitchen and he didn't even move the trash can to get under it. I said I want the whole house done and he didn't even do a bathroom! In the end, I feel scammed... like I paid for absolutely nothing and was pressured into tipping for a completely unprofessional job. The only way to make this right this is for a DIFFERENT technician to come out and redo the entire house, or refund my money entirely.
They get my carpets cleaned very well. I like hiw they don't saturate the carpets. The service tech. was very professional, and didnt try to upsell me. Gave me his honest opinion.
Technician did a great job. Will definitely use them again.
Technician was very friendly. He did a great job. He made sure to clean up after he was finished. The whole process was very quick and carpets dried quickly.
Technician was great, advance arrival notice as requested. Verified original estimate, on phone process was cumbersome, and expectations.
Executed to expectations.
The servicemen were polite and efficient
Service, product and quality and how they handled everything with professionalism.
As always Zerorez was punctual, the technician did an excellent job, was polite and courteous and the price was more than fair.
Excellent Service........
Friendly service, great results!
Technician hard worker & didi good job Have a coffee stain in one of the rooms that didn't come out & seems more pronounced Asking for a repeat visit to remove stain
The tech. did a great job, he was very friendly answered all our questions. The carpet looks,feels, & smells great! Thank you
Our technician was very nice and professional and did a great job
It covered all of our floor needs from tile to carpet . Used a lot of tool and all but 2 spots came out completely.
Quality job. Quality people.
The quality of your cleaning is really great
I like how clean the carpet is when you finish and that the tech arrives on time or early!
Awesome job
Service was excellent. Super helpful, kind and efficient.
On time. No residue. No pressure to upsell
Always great people working at Zerorez, from the people who set the appointments to the people that come to your home to clean! I was contacted in the morning as the cleaner was able to come earlier to my home if I was available. I appreciated them reaching out to me. The cleaning rep was very careful to explain the process and he took care to ensure I was completely satisfied. A very good experience all around!
Carpet is nice and soft when you guys leave not crunchy
Zerorez notified me when they were in route with an estimated time of arrival. The tech arrived on time and was ready to get the job done. He was very professional, polite, asked questions about my expectations, and provided insight on what he saw happening with the carpet and what steps he will perform. He went to work on the carpet and the next thing you know he was all done. The tech provided me the drying instructions, shoe booties, and asked if there were any questions. I have to say it again, the tech was so amazing with his politeness and professionalism. It was just addition to have clean carpet. Thank you Zerorez.