Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85158 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 12, 2024 — Rated 10 out of 10 by Pat Esso Zerorez Phoenix
What do you like about our products and services?

The tech arrived on schedule, explained the entire process prior to beginning and did a great job.

Report a concern   March 12, 2024 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

Loved our whole experience! The carpets look like new again! Thank you

Report a concern   March 12, 2024 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

The technician was very nice and professional.

Report a concern   March 12, 2024 — Rated 9 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

We were unhappy with the first technician. He was running a little late and seemed to do a "quick" job to make up the time. I called and you sent out another technician 2 days later and the results seemed to be much better. He seemed to take his time. Thanks for standing behind your work!

Report a concern   March 12, 2024 — Rated 10 out of 10 by Carolyn Watson Zerorez Phoenix
What do you like about our products and services?

The service techs are professional and do great work

Report a concern   March 12, 2024 — Rated 10 out of 10 by Julie Hardaway Zerorez Phoenix
What do you like about our products and services?

Professional and informative. Great job done!

Report a concern   March 11, 2024 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Eric W.

Report a concern   March 11, 2024 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Great job! I was impressed on the care and quality of work technician provided.

Report a concern   March 11, 2024 — Rated 10 out of 10 by Suzanne Niezgodzki Zerorez Phoenix
What do you like about our products and services?

Super professional, friendly and thorough with cleaning the air ducts👍🏻

Report a concern   March 11, 2024 — Rated 10 out of 10 by Curtis Duell Zerorez Phoenix
What do you like about our products and services?

We loved being able to choose exactly what we wanted cleaned, instead of being roped into a "deal" for more than we needed.

Report a concern   March 11, 2024 — Rated 10 out of 10 by Michael Stefani Zerorez Phoenix
What do you like about our products and services?

The carpet wasn't as wet as other cleaners, quick reliable service.
Friendly and knowledgeable technician.

Report a concern   March 11, 2024 — Rated 10 out of 10 by Jen Knorr Zerorez Phoenix
What do you like about our products and services?

For our first service with Zerorez, we had a great experience! The process was super easy. We made our initial request for service for cleaning of three area rugs via online, and the rest of the communication was via text. We were uncertain if our rugs would qualify for in-home cleaning or would require the off-site bathing process, but Zerorez provided detailed information and different options to help us make that decision. They also provided several quotes for the different scenarios. The rep I chatted with for initial scheduling and quotes was very knowledgeable, friendly, professional, and prompt. The service tech was no different and even took the time to say "hi" to our pup. Bonus points! He wore booties while inside our house to clean one of our rugs and took the other two for a deep clean at Zerorez's facility. After all they've been through, they need it. The rug we had cleaned in-home looks great! I'm hopeful the same will hold true for our rugs receiving extra care and attention. I would definitely recommend Zerorez for their cleaning services!

Report a concern   March 11, 2024 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

My old carpet looks really good after the cleaning. It was done so fast and even the traffic areas came clean.

Report a concern   March 11, 2024 — Rated 0 out of 10 by N.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The couch you "cleaned" still had stains and dog hair all over it. We cleaned it better with a vacuum. I would like to talk to someone about your services. We have pictures of the couch after it was "cleaned" and after we really cleaned it with a vacuum attachment. I don't think the couch cleaning was worth $160. I can be reached at Phone number removed.

Thanks,

First name removed

Report a concern   March 10, 2024 — Rated 10 out of 10 by Nanci Oliver Zerorez Phoenix
What do you like about our products and services?

Zerorez was affordable and very easy to make an appointment. The tech called when he was on the way so I didn't have to spend all day waiting for him.

Report a concern   March 10, 2024 — Rated 10 out of 10 by Jennifer Grace Zerorez Phoenix
What do you like about our products and services?

All I can say is wow! My wood-look tile floors look new again and my white couch is sparkling! Almost our entire home was done in 2 hours in the most professional manner. Not only did our home get the best service imaginable, our tech also provided education for cleaning our floors in between professional cleanings. We will be hiring ZeroRez again and again.

Report a concern   March 10, 2024 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Job was done well!

Report a concern   March 10, 2024 — Rated 10 out of 10 by Ginna Baird Zerorez Phoenix
What do you like about our products and services?

Prompt service
Quick drying
Stains mostly removed
Competent, pleasant serviceman

Report a concern   March 10, 2024 — Rated 10 out of 10 by Alyssa Hoffman Zerorez Phoenix
What do you like about our products and services?

Love ZeroRez! They’re so thorough and I’m so happy my house doesn’t smell like chemicals when they leave, it just smells fresh almost new again! Would recommend them again and again

Report a concern   March 10, 2024 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Courteous, confident representativesI’m

Report a concern   March 10, 2024 — Rated 8 out of 10 by J.P. Zerorez Phoenix
What could we do to improve?

why is it zero rez and how does that work

Report a concern   March 10, 2024 — Rated 10 out of 10 by Sherry Simmons Zerorez Phoenix
What do you like about our products and services?

My tech was very kind and thorough. Sherry

Report a concern   March 10, 2024 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Outcome for cleaned tile floor was great and as expected.

Report a concern   March 10, 2024 — Rated 3 out of 10 by R.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I already had to call and have someone come out again to lift stains.

Report a concern   March 10, 2024 — Rated 10 out of 10 by Chris Marroquin Zerorez Phoenix
What do you like about our products and services?

The representative "Eric" was very friendly and professional. He took the time to listen to my questions and gave me all the options. He did a great job and he also gave me info about other services that zerorez offers. I was very satisfied with his performance.

Report a concern   March 10, 2024 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

All good

Report a concern   March 10, 2024 — Rated 9 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I appreciate the service that was provided and the communication of what time the technician would arrive. Once arriving he took the time of asking questions of the work needing to be done before starting the job…..was great. He was very thorough on the work that you did. He asked if he wanted me too walk through the rooms to he cleaned. I said “ no thank you” and that I appreciate the time you took to do the job and I trust you.

Report a concern   March 10, 2024 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Trayvon did a great job cleaning our 2 bedrooms carpeting. He was very polite and professional but also very personal and friendly. He explained he usually does the air duct cleaning but was available to do our carpets for us.
We will certainly ask for him for our next cleaning .Thanks

Report a concern   March 10, 2024 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Staff is professional and carpets always look great and dry quickly.

Report a concern   March 9, 2024 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

Three guys did an amazing with two very large buildings. They did amazing, very efficient and professional.


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