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based on 84351 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, on time and excellent results. At my request, my "cleaner," Romeo, contacted Vince at Zerorez headquarters who referenced Home Sweet Home (Rex)to fix other carpet problems. Please relay my thanks to "you guys" and also to Rex at Home Sweet Home who followed up promptly on the other non-cleaning issues.
The technician worked very efficiently. We are extremely pleased with how our carpet turned out. As my wife and daughter describes the carpet..."fluffy". Would use Zerorez again.
There was no chemical odor and it did the job. Your technician, Joe, was very knowledgeable and happy to answer my questions. He contacted me to let me know the status of his arrival.
I have already recommende you to a friend who is familiar with your company because she sees your trucks in her area. :)
My carpet looks and smells great. Technician was on time and friendly.
Very good our carpet had a vacuun cleanet that was bad
Prompt, polite and friendly service. A superior product and professionally delivered. Thank you Zerorez.
Great service. Some spots needed some additional work. Office staff very friendly and made the follow-up appointment without question. John came out and removed the spots. Very satisfied. Will probably get my tile and grout done, too.
love the Zeroez part...no real smell or crunchy feel....just the thought was great.
I would love to know what I can use for pet accidents between cleanings.
Thank you
I was confused as to how much I would have to pay to receive the full treatment of zerorez. I thought just $149 but then when the associate arrived, it was $225.00. I was bummed. Now I guess Zero Rez has decided if you want the full service you must pay $225 for 3 rooms not the $149 I was told on phone. They do an excellent job, I was just confused about the price.
they're natural and "Green"
prompt and knowledagble
This is the secoond time areas did not get sufficently cleaned. You guys had to redo areas last time and this time it's the problem. A second cleaning last time fixed the problem.
The carpet looks GREAT !!! With extremely light colored carpeting (rental house), and a family of 7 --- the high traffic areas were quite worrisome! After it was all dried, not only did the carpet look terrific, but it also smelled so very good!
Carpets looked good
Very friendly, professional people. Nate did a great job and explained everything he was doing. I like that there is no soap or residue left behind and my carpet dried very quickly.
No soap residue left in carpet.
no residual soap or chemicals used.
The service techs were very professional & polite & the cleaning was the best we have ever received. The process did not use chemicals which are detremental to my health.
Thank you,
First name removed & Carolyn
No chemicals and professional staff.
No chemicals and smell. No residue left in the carpet. Fast and effective. Very polite and friendly employees. Did a great job!
The crew team provided all the information on how the carpeting would be cleaned and what was being used, safe for children and pets. Offered the carpet protection, without pressure. Very pleased with the crew and the products and the end results of the carpet. Great job! Thanks
The customer service was excellent. The Service Techs arrived at our business location on time and complleted the job quickly. They were very informative and professional. The carpet cleaned up great!! Would highly recommend ZEROREZ!!
Make sure you are prepared to service each house with products that will be needed. Asking prior to appointment date if certain products will be needed may help.
The curtain bottom still smells of the dog urine.
Our service technician was very understanding with our particular situation, offering suggestions and options. He was genuinely concerned with the outcome of the services he offered and the company responded quickly with followup assistance. We are THOROUGHLY pleased and already committed to using ZEROREZ again with another house we own.
changing my appointment time, pricing was higher then it appeared would be when scheduling online, and the person that called answered the phone "hello" instead of "Zerorez, how can I help you".
Does a great job cleaning carpets!!
Everything, great service!!
The promptness of the technicians. Also, the communication from Zerorez before and after the service. My carpet looks fantastic!
Great job. I hope those techs are still with you for the next cleaning.