Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84338 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 22, 2011 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

The quality of the people doing the cleaning and the results were outstanding.

Report a concern   April 21, 2011 — Rated 9 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I still want to see a demo of how the tile & grout would look if cleaned. The technician ran out of water so was unable to do a demo. I called your office to let them know this.

Report a concern   April 21, 2011 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The are residue free and environmentally safe.

Report a concern   April 21, 2011 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Polite, efficient friendly personnel and great product applied professionally.

Report a concern   April 20, 2011 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

I thought that Allen was very professional, friendly and polite. He was very thorough and my carpet looked great when he was done. He walked through the house with me after completing the job and asked if there was anything else I thought needed to be done. I will use you again, thank you.

Report a concern   April 20, 2011 — Rated 6 out of 10 by H.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid $404.10 and $279 went to removing pet urine stains yesterday. Unfortunately there is still strong urine odor coming from the carpet.

Report a concern   April 20, 2011 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

The whole process only took a little over an hour. The carpet dried quickly and we were able to put the furniture back by that evening. The technician was pleasant and knowlegeable.

Report a concern   April 20, 2011 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Super fast dry time and efficiency of the Tech.
I really did not baby sit him and it was done in a matter of an hour or so.

Super efficient and professional in all dealings!

Report a concern   April 20, 2011 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Well unfortunately I am not living where the carpet was cleaned so I don't get to experience it, but it was very quick and dried rather quick too.

Report a concern   April 19, 2011 — Rated 8 out of 10 by R.C. Zerorez Phoenix
What could we do to improve?

Remove more dirt and grime.

Report a concern   April 19, 2011 — Rated 8 out of 10 by L.R. Zerorez Phoenix
What could we do to improve?

I think u did a great job. Some of my friends think I paid a little much for a carpet cleaning. But i wanted a! really great job, on a new home purchase, just moving in.

Report a concern   April 19, 2011 — Rated 1 out of 10 by K.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet didn't come clean and I spent a lot of money for your service. The technician told me that the carpet fibers were the problem and that may be true, but I just hoped for a better end result on my fairly new carpet. The tile cleaning was very good, but pricey. Your advertising made it sound like my carpet would look like new and that certainly was not the case at my house. With an empty room (all furniture moved out for the cleaning), I could see all the dark areas from the traffic patterns. If I had known the end result would look like that, I would not have had my carpet cleaned by you.

If the breakdown of the fibers is the problem, then you can't fix it, but maybe that could be explained BEFORE the appointment is set.

Report a concern   April 18, 2011 — Rated 10 out of 10 by L.L.N. Zerorez Phoenix
What do you like about our products and services?

everything,your service people did a great job.the carpet looks great.

Report a concern   April 18, 2011 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

The customer service was friendly, informative, accurate and set the right expectations. I am very pleased with the outcome. We bought a foreclosure and not knowing what was in the carpet we contacted Zerorez at the suggestion of our realtor. If Zerorez couldn't have made the carpets look new again we would have had to go over our remodel budget. Thankfully, that is not the case.

Report a concern   April 18, 2011 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

It is amazing how fabulous my carpet and upholstery looks after being cleaned by Zerorez. I have a white sofa that had hand marks on the arms and food stains on the cushions. After being cleaned by Zerorez it looks brand new!

Report a concern   April 17, 2011 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Every thing is great and JOE was very good we will use your seervice again.

Report a concern   April 17, 2011 — Rated 10 out of 10 by F.A. Zerorez Phoenix
What do you like about our products and services?

Carpets were well cleaned, and the young man who did the work was very good and personable
and did his work professionally.

Report a concern   April 17, 2011 — Rated 9 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Efficient, thoro service. Very good worker, helpful and friendly.

Report a concern   April 15, 2011 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

I couldn't BELIEVE how well my carpet turned out~ considering it is 20 years old and I have 3 dogs, and it hadn't been professionally cleaned in at least 10 years, it was absolutely amazing! The difference was literally night and day! I wish I had taken before and after pictures!!!

I have already told several people very enthusiastically about my experience.

Report a concern   April 15, 2011 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Prompt service and knowledgable technican for cleaning (Joe).

Report a concern   April 15, 2011 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

No chemicals, cleans better than others that use chemicals.

Report a concern   April 15, 2011 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

The cleaning service is excellent...I recommend you highly, and would have my furniture and carpets cleaned by no one else.
Yesterday, I purchased the "magic water" and tried it throughout the house. Unfortunately, I'm not impressed. I'm beginning to believe that your cleaning system requires the high pressure to clean. I've had my grout cleaned before by the high pressure cleaner, and was shocked at the dramatic difference that appeared. However, today, using just the water according to directions, there was no notable change in the color of my kitchen floor grout. (Ive been doing a lot of cleaning this week in preparation for my daughter's visit.) I used the "magic water" throughout the house, and, I'm sorry, I'm not impressed.

Report a concern   April 14, 2011 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The carpet does look almost brand new and it dried very quickly. I kept the dog outside until about 5:00 PM and he was very happy to be back indoors even though it was not hot outside. But he didn't get a chance to put his paw prints everywhere like he wanted. The young man that did the job, Mason was very professional, but also friendly. I am happy with the job. If it stays clean I'll be even happier.

Report a concern   April 14, 2011 — Rated 9 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Even without using chemicals or harsh soaps in your carpet cleaning stains lifted nicely and the carpets brightened.

Report a concern   April 14, 2011 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

Cory was very courteous and efficient. My carpets are clean as the day I moved into this apartment.

Report a concern   April 13, 2011 — Rated 3 out of 10 by J.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was pleased with the carpets, however I was not expecting the price to be twice the amount of the phone estimate. Especially in view of the worker who kept saying he would adjust this and that and would be saving me alot of money. You've got a good product, now just be honest about it.

Report a concern   April 13, 2011 — Rated 9 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Polite, accommodating technician. Came on time--did a good job.

Report a concern   April 12, 2011 — Rated 3 out of 10 by B.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpets in closet just do not look clean. Carpet that was cleaned vsnot cleaned are off a shade. Used twice and will not use again. 265 dollars for 2 bedrooms and 2 closets alot of money. The gentleman doing the job was very good and efficient and explained everything.
I should have checked the closet before he left andsee that it was still dirty.

Report a concern   April 12, 2011 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

cleaned my carpet better than any other professional cleaner.

Report a concern   April 12, 2011 — Rated 10 out of 10 by W.J. Zerorez Phoenix
What do you like about our products and services?

I am sold on Zerorez carpet cleaning. I use them in my home and after having another company clean the carpets in our rental (what a mistake) I had to have then re-cleaned by Zerorez!


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