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based on 84338 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Results. My carpets look like new.
The professionalism of your staff and the fact that the carpets are actually clean and time is taken to remove stains! Thank you for a job well done.
The service was great. Very prompt. Wore shoe covers for cleanliness and protected all the walls while moving the hoses around. It's the first time I've used this company, so will reserve judgement on the actual product and how well it worked on the carpets
I felt your carpet cleaning was fantastic and my carpets looked great, but for the price, your products could not get my stains out, which prior carpet cleaners have for 1/2 the price I paid for your service. Your representatives were fantastic and tried everything they had with them, but the stains are still in my carpet which some I have removed myself. I would tell people that your carpets will come out clean, but they are not great at removing stains. For the cost I will have to reconsider in the future.
Every aspect of the experience was exceptional. The service crew was professionl, arrived on-time and completed the cleaning as scheduled. They removed a large carpet stain and cleaned tile/grout. The place looks and smells great!
non toxic
your 2 technicians were great.. my peach carpet was restored completely
Cleaned our carpet and couch very nicely.....could not believe how nice the couch looks.
Address not confimed; nor phone, first day missed, should have tried me by email; second try, late, your scheduling staff tried hard to make it right, some discount on bill, second tech sent when he called me was with in promised time but arrival afterwards, he didn't have the unit number. After all this some staining remained to my dismay. Apparently your system couldn't handle it, grease? No suggested pre spotting or alternative from tech? No note when he left about why he couldn't get out stains?
Everything!! My carpets have never looked & felt cleaner. I loved how professional & knowledgeable the technicians were. You have an amazing product and a great staff. Thank you so much. I look forward to having you come out to clean the rest of the house. And in the mean time I'm recommending you to ALL my family & friends.
The procedure produced excellent cleaning results in our carpeting and area rug!
They do a beautiful job. My carpets look wonderful
Very efficient and no soap..
Everything went as promised.
You get the carpet cleaner than any other service we have had. Also it stays cleaner
longer.
Friendly service, answered many questions before he started. Efficient, my carpets really did look like brand new when I first moved in.
We liked the results, the workers were friendly and professional, and the price was right.
The carpet looks like new after being cleaned by your friendly, professional men. We are very happy woth Zerorez.
I like the fact that no harsh chemicals are used to clean the carpet in my home.
No residue, got several old spots out.
The young man, Cory, was most pleasant and explained exactly what he would do. I am most impressed and will certainly recommend my friends use Zeerorez. I will be using you in the future.
We are thrilled with the results of the carpet and tile cleaning done by Zerorez! Great service and I love the fact that no chemicals were used. No residue...just CLEAN that you can see and feel!
They did such a NEAT job...and we like that you don't use all that nasty SOAP....thanks!....also, both of them were very polite and professional and explained to us what they were doing.
Clean smell, quick service, nice and friendly service man.
Our carpets were very clean and soft. They also dried quickly, which we appreciated.
#1. I'm not sure how clean the carpet will stay, sometimes carpet gets dirty faster.
#2. I felt overcharged for cleaning 3x5 wool rugs for $3 a square foot $45. I asked before they came out for the fee and was told they give me a quote when here.
Your associate was fabulous. He explained everything to me, was professional and curtious and took extra steps to do an excellent job and in a neat manner. A great experience! Thank you!!!
It is hard to tell, but the true test will be in about 6 months to see if the protectant really worked or not.
Explanation of how it works. Cody was the technician--very courteous,made sure all the wall corners were protected & the carpets look great when he finished.
Cody did a great job. He was professional, very thorough and the carpet looks the best it has looked in a long time. But my only complaint is the cost. Your price is considerably more than some of the other companies I have used. Cody told me he was quite sure I would be happy with your service and as I am used to having my carpet cleaned quite often, it would end up saving me money with my carpets staying cleaner longer. I am anxious to see how the cleaning holds up. $850.00 is a lot to spend on cleaning. Thank you!