Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84372 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 19, 2012 — Rated 10 out of 10 by Bradley Shaw Zerorez Phoenix
What do you like about our products and services?

I have never seen a more professional cleaning service.

Report a concern   October 19, 2012 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Technician was very professional and friendly

Report a concern   October 19, 2012 — Rated 8 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

For all the commercials, advertising, and raves I guess I expected perfection. My carpets looked good but mind you, they weren't bad to begin with. All carpet was vacuumed twice and everything except beds & 2 dressers were removed from each room. I was surprised that your tech didn't put on 'booties' upon entering the house which he had to do a few times. The flooring throughout the house, exluding bedrooms, is Pergo. I wiped up water outside the door of each bedroom after they were cleaned & ended up rinsing off my floors later in the morning to remove water spots, footprints and hose marks in the halls and walking areas. Also, When I put the rooms back together I noticed the little hard plastic seperater between the sliding closet doors in the middle bedroom was broken. I only noticed because I couldn't slide it shut. All closets were cleaned out & vacuumed prior to carpet cleaning & wasn't broken. Having said all that, I am glad that my carpet is clean and good to go for a while...

Report a concern   October 19, 2012 — Rated 6 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

A couple spots in one of the bedroooms were missed. Just called it in.

Report a concern   October 19, 2012 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

ISAAC MORRIS DID A FANTASTIC JOB. I WOULD LIKE TO SPEAK WITH HIM ABOUT ANOTHER MATTER, IF IT IS POSSIBLE. Name removed

Report a concern   October 19, 2012 — Rated 10 out of 10 by Darla Demlong Zerorez Phoenix
What do you like about our products and services?

Quick service by the crew. Friendly informative and on time.

Report a concern   October 19, 2012 — Rated 9 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Professional staff and good results

Report a concern   October 19, 2012 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

there was no 'after odor' and dried right away...not leaving the fabric 'crusty'

Report a concern   October 19, 2012 — Rated 7 out of 10 by S.S. Zerorez Phoenix
What could we do to improve?

Lower your prices to be more competitive.

Report a concern   October 19, 2012 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Ryan and Jonathan were very friendly, hardworking, and thorough with their services. Both were very professional and curteous. Our carpets and tile are clean and smell great. I will recommend Zerorez and Ryan/Jonathan to my friends and neighbors. Thank you.

Report a concern   October 19, 2012 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

There is not soap residew or odor!

Report a concern   October 19, 2012 — Rated 10 out of 10 by F.I. Zerorez Phoenix
What do you like about our products and services?

First time user and very happy with the services - from the sales rep, dispatcher/daily scheduler and definitely the service man.Bronson did a great job!

Report a concern   October 19, 2012 — Rated 10 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

Quality cleaning and professional employees.

Report a concern   October 19, 2012 — Rated 10 out of 10 by Jason Fried Zerorez Phoenix
What do you like about our products and services?

Great Technician and product worked very well. Carpet looks great.

Report a concern   October 18, 2012 — Rated 10 out of 10 by E.O.B. Zerorez Phoenix
What do you like about our products and services?

Feel like my carpet is real clean. We have used you for years now.

I must say though that this time you did miss a couple spots.

Report a concern   October 18, 2012 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Very professional, excellent work

Report a concern   October 18, 2012 — Rated 10 out of 10 by P.W.A. Zerorez Phoenix
What do you like about our products and services?

Superior cleaning. Quick drying.

Report a concern   October 18, 2012 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

The carpet is spotless, and there is no odor. Awesome.

Report a concern   October 18, 2012 — Rated 9 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Everyone was professional. I like the fact that it is a small business that is growing in spite of the current economy. (Entrepreneurship, capitalism). The products work as advertised.

Report a concern   October 18, 2012 — Rated 2 out of 10 by H.U. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There is a film on my floor, I thought my floor would be clean, after 24 hrs areas look dirty that have not been walked on. How about a refund?

Report a concern   October 18, 2012 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

My carpet, tile, and couch came out looking like new. The technician did a very thorough job, and was very polite and professional.

Report a concern   October 17, 2012 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Ease of booking, timeliness of appointment, professional appearance and quality of work

Report a concern   October 17, 2012 — Rated 10 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

Cory was very professional and helpfu. I would like to receive and special when they are available. Thanks

Report a concern   October 17, 2012 — Rated 0 out of 10 by D.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was very professional and explained the process to me- came on time and when he left- my tiles were still somewhat wet so I didn't have any complaints at the time but after they dried- oh my- I am very disappointed with the results- I have a residue all over my tile-it looks awful- I also bought the$ 50.00 container of the empowered cleaning fluid because the technician convinced me it would be the best cleaning product I have ever had, I am going to be calling your office tomorrow to have someone come and get the fluid and to credit me for it because I would never use it- I don't want any more work done on my floors but maybe a supervisor could come out so I could show them why I am so disappointed- I do not want the same technician coming out to redo the job- I'm not happy with the first time so I wouldn't want to have it done again, but I do expect a refund on the fluid.

Report a concern   October 17, 2012 — Rated 10 out of 10 by Eve Leetch Zerorez Phoenix
What do you like about our products and services?

Carpets dry quickly and stay clean longer.

Report a concern   October 17, 2012 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Andrew was wonderful. Your company is the best we have ever used. Stanley does even hold a candle to you. We have emailed our friends to use you. Please tell Andrew he was a true asset

Name removed

Report a concern   October 17, 2012 — Rated 9 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Technician was very polite and courteous and showed a real concern making sure my home was properly cared for. Did a great cleaning job!!

Report a concern   October 17, 2012 — Rated 8 out of 10 by T.M. Zerorez Phoenix
What could we do to improve?

Have all of the employees charge the same. I had my upstairs cleaned last November and paid a fee of $295 and I had the exact same thing done this time with the same promotion and the fee was more. I was charged for things that weren't charged for before and for more cubic feet on the hallway. So, I don't know if your guys work on commission, but needless to say I wasn't to happy. Also, looking back at a previous receipt I was charged twice for the environmental fee when I had to have them come and clean one bedroom. I assume that when I am given a total before they start that everything is correct, but after i get the emailed receipt it is wrong…

Report a concern   October 16, 2012 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Very good service and the price was right! We can't believe how clean the grout is.

Report a concern   October 16, 2012 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Prompt service and excellent results.


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