Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84372 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 22, 2012 — Rated 10 out of 10 by Edward Broom Zerorez Phoenix
What do you like about our products and services?

the service was friendly and it was all so simple

Report a concern   October 22, 2012 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

I was impressed by Albert. Worked very hard to make sure I was happy.

Report a concern   October 22, 2012 — Rated 8 out of 10 by C.M. Zerorez Phoenix
What could we do to improve?

Be up front on what the $129 gets you. You charged me for a whole room when the bed covered 3/4 of the carpet,thats not right. I think the $129 ad on the radio is a little deceiving, just a ploy to get in the door. It doesn't cover much at all as my total was two and a half times that. I will have to see if it stay clean as long as the tech said it would and if it does maybe I will use your services again.

Report a concern   October 22, 2012 — Rated 10 out of 10 by Kathy Smith Zerorez Phoenix
What do you like about our products and services?

No odor, cleaned like we hoped it would.

Report a concern   October 22, 2012 — Rated 0 out of 10 by D.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet job is unsatisfactory. Carpet was left with light streaks the entire length of carpet. In addition the edges were not cleaned.
I was told that the charge of $129 included three rooms of 300 Sq per room. My kitchen floor is 149 sq ft. yet I was charged an extra $40 because the technician said that part of the kitchen area was considered a dining area and therefore an additional room. I was informed of this extra charge after he had completed preparation work. Had he not done so. I would have asked him to leave. Zerorez advertizing is deceptive. Please have manger to call me Phone number removed.
Name removed

Report a concern   October 22, 2012 — Rated 10 out of 10 by T.Z. Zerorez Phoenix
What do you like about our products and services?

Your techinician Kory was very helpful in explaining pricing and process. He worked very hard at our house for about 3 hours...the results were great..I have already given your number to 3 of my neighbors who came and looked at the results of our job and requested the information.

Report a concern   October 22, 2012 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

I liked that harsh chemicals and lots of foamy detergents weren't used. My carpets came out beautiful in spite of the fact that they were terrible to start with. I wish I hadn't waited years to have them professionally cleaned.

Report a concern   October 22, 2012 — Rated 7 out of 10 by D.M. Zerorez Phoenix
What could we do to improve?

I still have some spots in one room that weren't noticable until it dried. It looks just like it did before it was cleaned and now I'm wondering if it really has cleaned the other rooms or if it will also start showing the same dirty areas.

Report a concern   October 22, 2012 — Rated 10 out of 10 by Jackie Gruchala Zerorez Phoenix
What do you like about our products and services?

I was extremely happy with the service my carpet and tile came out beautiful.

Report a concern   October 22, 2012 — Rated 10 out of 10 by Peggy Jahn Zerorez Phoenix
What do you like about our products and services?

They were very punctual, courteous and neat. The technicians were very knowledgeable about the products they were using and Josh educated us about the pros of the high pH water. Daniel and Josh were thorough and efficient. We were only going to get the carpets cleaned but got several upholstery items cleaned as well. No residue left behind like other companies we have used. Our ten year old micro suede furniture looks new! We highly recommend this company both for the product they use as well as their very pleasant and knowledgable technicians.

Report a concern   October 22, 2012 — Rated 8 out of 10 by P.W. Zerorez Phoenix
What could we do to improve?

The only drawback is the higher cost. I have been wanting to use your service for a long time and finally decided to spend the money. The carpet is cleaner than I have ever seen it but it will be a while before I can spend that much again. I was very skeptical about cleaning without any shampoos or other products, but Bronson was able to explain it so I understood about the ph of the water, etc.

Report a concern   October 22, 2012 — Rated 10 out of 10 by Y.B. Zerorez Phoenix
What do you like about our products and services?

Andrew was friendly and thorough about explaining his processes. I was thrilled with the outcome of my carpets, and cannot wait for Zerorez to clean the remainder of my house. Thank you, Zerorez, for providing a safe and environmentally friendly service!

Report a concern   October 21, 2012 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Cleaned the carpets wonderfully, one time and efficient

Report a concern   October 21, 2012 — Rated 10 out of 10 by Scott Shaner Zerorez Phoenix
What do you like about our products and services?

it cleaned very well, excellent customer service.

Report a concern   October 21, 2012 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Your technician Dominick was wonderful..our 2 chairs look almost new again. I was so very very happy and amazed how beautiful our carpets and tile look!

Report a concern   October 21, 2012 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

It's amazing how clean my carpets are after being cleaned with Zerorez. They are 7 years old and almost look new again. The quick drying time allowed us to put our furniture back in place and enjoy our house again.

Report a concern   October 21, 2012 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Very clean and very professionally installed. The whole house was left clean and in a new condition. We will recommend you to our friends and family. Great job.

Thanks

Report a concern   October 21, 2012 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

John Rojas (your representative) was very polite and answered all my questions about the product and service. The work done was what I expected. I am very satisfied with the service provided and would recommend Zerorez to others.

Report a concern   October 21, 2012 — Rated 10 out of 10 by Jason Lester Zerorez Phoenix
What do you like about our products and services?

low chemical/chemical free process, friendly staff, options for every budget

Report a concern   October 21, 2012 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Our carpets look so much better - especially the living room carpet that we have had for 7 years. It looks like new.

Report a concern   October 21, 2012 — Rated 9 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

Proffessional workers, and proffesional results. They were carefull, and took the time to do the job right.

Report a concern   October 21, 2012 — Rated 10 out of 10 by Janet Flood Zerorez Phoenix
What do you like about our products and services?

Service man did a very good job, cleaned up where spots got on the tile. The house smelled fresh after it was completed. We had lots of pet stains and they were able to get them out. I did think the price was a little high but over all I was very happy with the work.

Report a concern   October 21, 2012 — Rated 9 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Empowered water that leaves no residue

Report a concern   October 20, 2012 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

The tech was on time. Carpet looks great.

Report a concern   October 20, 2012 — Rated 10 out of 10 by Elaine Wilson Zerorez Phoenix
What do you like about our products and services?

It works great . On time service with a friendly and professional cleaner
Andrew was terrific . You have a customer for life.

Report a concern   October 20, 2012 — Rated 3 out of 10 by D.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

some spots under recliners in den!

Report a concern   October 20, 2012 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

.On time; effecient, good value/

Report a concern   October 20, 2012 — Rated 5 out of 10 by R.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

So far everything looks good, I just want to make sure the stains on my carpet do not come back.

Report a concern   October 20, 2012 — Rated 10 out of 10 by Marlene Deeter Zerorez Phoenix
What do you like about our products and services?

I had carpets cleaned (will be doing my window treatments in the near future) and as always it brings the carpet nap up and it feels new again. What I really like is the carpet doesn't feel like straw, isn't soaking wet, and most of all doesn't stink for days on end. Of course your system doesn't smell at all. Will never have another carpet company clean my carpets and I tell anyone I know about Zerorez.
Thank you for your prompt service and very friendly employees

Report a concern   October 20, 2012 — Rated 10 out of 10 by Teressa Brule Zerorez Phoenix
What do you like about our products and services?

Dominic was very conscientious about the work he did for me and explained what the process was. Trying to remove dog odor is difficult and time consuming but the work was done with precision as if it was his carpet. Definitely would use again. Thank you for your assistance with accommodating my schedule .


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