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based on 84372 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No have soapy or chemical smell. Dogs were sleeping on carpet before the tech left. Very nice. This isn't a cheap service. It's a superior service
My carpets actually looked CLEAN after they'd dried instead of me realizing the spots were still there. And they dry so much faster. And my tech was nice and friendly and professional.
That it is chemical free and the carpets looked great after the cleaning.
No soaps. great system. Wonderful PR serviceman. carpets seem to be staying clean.
The technician was excellant
the tile and grout look new very good job on fifteen year old tile well worth the money no more getting on my knees with a brush to clean the grout. the service tec was very friendly and showed the difference as he cleaned you could tell he was a happy and proud employee rare these days. Bill Last name removed
I have never had my tile and couches professionally cleaned before but it seemed a bit pricey. Other than that, the technician (Josh) was extremely professional and friendly and did an AMAZING job!
Your equipment was broken first thing in the morning, my wife took the day off to be home. For this
And you couldnt replace the broken vehicle until 430pm, job finished at 8pm pretty much aasted the entire day
And all you offered was two free rooms. Have to say I was disappointed
The product is EXACTLY as advertised. Daniel, the service man was polite, thorough, and exceptionaly clean. He did a terrific job. He showed great respect for us, our pets, and our furniture. He is the kind of person you want representing your company.
Albert was very prompt...called ahead and was here within the 15 minutes he stated. A very friendly young man ...offered lots of pertinent information. I ended up doing more cleaning than I had orginally planned..because of his knowledge. I know he had other customers to see that day....but... always felt like he was putting us first.
Improve your process to allow for faster drying time for carpets. Currently you advise 5-6 hours for carpets to be completely dry.
Offer more services like polishing/buffing granite & tile surfaces.
Very professional!
Josh Martinez was the technician that came to my home. He was very friendly, professional, knowledgeable and helped me to understand every step of the process. He also provided me with information to help keep my tile and grout clean. My floor is beautiful!!! Looks like it did when it was first installed 7 years ago. In addition, I bought the water and spray bottle and have already used it to clean my tile floors that I didn't have cleaned yesterday and my arcadia doors. They are beautiful as well. I plan to tell everyone I know to use your service.
Great quick service at a good price.
The actual cost was triple what was quoted on the Phone, I was charged for the cleaning an area rug; however, it was not cleaned, as the cleaner stated this was one of the last things he did and I checked it for dryness after he left and it was not even damp. Later that night I vacummed the rug again and it still had dirt on it.. I was basically charged for 6,000 sq ft and I only had a little over 2,000 sq ft cleaned. The area where they were suppose to treat for pet odor still smelled of pet odor then they finished. I plan on calling and discussing all these issues with someone on Mondy morning
The young man was very polite and professional. I really like the cleaning method.
Josh Martinez was very professional, and glad to let his product sell itself without pressuring me into anything. My carpet looks great now, and I'm confidient it will stay that way longer.
The two people who came out here were so nice and my tile looks fantastic
I also love how soft the carpet feels. Thank-you!
Very friendly
Several things...
1st: You were able to accommodate my schedule and save my appointment for late afternoon.
2nd: Bryan was very knowledgable when I asked questions about your 'empowered water' product.
3rd: Bryan worked very quickly and made sure to protect all wall corner.
4th: I love that you are doing 3 rooms of any type flooring.
5th: I've only used one other carpet cleaning company, and soo far, it looks like the results from Zerorez are better than that other company...meaning: I will be calling you again in the future!
We had a sectional and three rooms cleaned. You did a great job on the three rooms and not so good on the sectional. We called on Thursday to complain and was told no problem a redo could be schedule and a message was left for Yvonne?. Didn't hear from her on Friday and last Monday I called to inquire about the re-do. (Next time call the next day to let your customers know you're serious about your customer satisfaction!!!) Anyway, Casey? came out on Friday and cleaned up the streaks,etc. on the sectional and it now looks GREAT!!!!
work ethic and professionalism.
service was great Josh M was great a bought some water but have not tried it yet
Very professional tech - excellent service - very clean tile
I like the fact that there is no soaps or residue left behind because you don't use any. Josh Martin was very friendly and i
Good professional workers
service was great, product was great service man was wounderful to work with
the wait was a bit long
Our carpets look and feel great. The technician was friendly, efficient and on time!
there was some discrepancy over the quoted price. Carpet was dirty and it is so much better. Will try again next time. Like the no residue feel.
My floors are so clean and so are my couches, I couldn't be more pleased with the results. Your technician was neat and cleaned up after himself just in case he made a mess on the carpet.