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based on 84378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My wife showed your employee the closet in one of the bedrooms but he still did not clean the carpet. No resolution, just won't use your company again. No hard feelings. I am in the customer service business and I don't tolerate bad customer service.
Friendliness , dedication, green
The carpet looked so much brighter and cleaner than it did after other companies service. And I love the fact that soap was not used. Joel was very nice and did a great job.
I was very happy with Brian and CJ, the job they did, the way they communicated with me, their commitment to doing a good job and their professionalism. What I was not happy with was my contacts with your office personel. If I didn't want to try your service so badly, I would've not scheduled because of the initial phone call. Your girls act like they do not want to be at their job. They were not friendly nor happy to get my phone call. I work for a dentist and know how first impressions are made on that first phone call. There are dentists and carpet cleaning services galore to chose from. May I suggest your girls who answer your phones are trained to be excited that I am calling to use your services. The phone call I got to confirm my appointment was no better. Don't mean to be critical but after all the hype from the radio commercials I was surprised that it did not follow thru with your staff.
Tech was thorough in explanation of process. He was on time. Drying time was minimal and carpets look great.
After the carpet dried, our whole house smelled like a wet dog. We have attempted to call a couple of times but customer service has not called back.
Professional staff did an excellent job of cleaning the carpets.
Customer service was wonderful to come back out and clean our carpets again but our first experience was disappointing. You could improve by doing it well the first time. Our second technician was amazing. We would refer him for sure!
The service was PERFECT, the product used was Great.
The technician, Josh, was early, very courteous, and also very knowledgeable about what my floors needed to be cleaned. He took the time to explain to me we my floors were so dirty. Josh, explainedhow to best prevent the se thing from happening again. Zerorez was already well rated but josh made my experience THAT much better!! I will never use anyone else again!
Great staff when making appointment and when notifying of appointment time,and Andrew did a wonderful job at getting our carpets looking like new...
Casey was very friendly and helpful, but he did not give me any instructions about how long it would take for the carpet to dry, should I vacuum it or not, etc.
The product seemed to work very well and dry quickly. Your employee was
very professional and did a great job.
Too early to tell, but the employee that cam to my house was very courteous and thorough.
NOTHING. THE YOUNG MAN WAS ON TIME, VERY FRIENDLY, AND NEAT APPEARING . I SURELY HOPE HE FOUND A SOLUTION TO HIS "ABSESSED TOOTH!"
Your workers were polite, prompt and professional.
It is very good except we had to keep eliminating rooms to bring the price down to what we can afford.
no harsh chemicals
The technician was knowledgeable and friendly, and he got to work right away. He seemed honest and up front about what Zerorez could and could not do for me and my carpets and upholstery.
very professional
Technician was professional and asked questions about certain areas of carpet prior to proceeding with cleaning. We were very impressed with the outcome of how great our carpets looked!
The quality of the service was simple adequate. It definitely did not match the service that I had previously reeieved from your company
Joel did a great job on our carpet in a very professional manner
I like that there is no shampoo involved in the cleaning. Also, the service from Kirby was excellent!!!
My carpet has never looked so good
No residue.
Worker showed up on time and did an excellent job.
The service technician that came out was wonderful. He was helpful without being overbearing and did a great job with our carpets. I appreciate that there is no smell during or after the service except for a clean scent.
The product delivered as advertised and Kirby did an excellent job. I even bought the produvt to clean everything else in the home!
very friendly and fast.