Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84378 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 1, 2013 — Rated 10 out of 10 by Virginia Pettigrew Zerorez Phoenix
What do you like about our products and services?

great job, he worked hard and was very pleasant. My carpets are clean alll the spots gone and no chemical ordors. Wonderful!

Report a concern   May 1, 2013 — Rated 10 out of 10 by G.O. Zerorez Phoenix
What do you like about our products and services?

No Chemicals, non-toxic & great service. Polite & professional team members, we have refered your company to others many times already.

Report a concern   May 1, 2013 — Rated 8 out of 10 by G.W. Zerorez Phoenix
What could we do to improve?

You do a great job, but I am not happy about the minimum trip charge. Somtimes I only need one room cleaned, and though I know there needs to be a minimum charge, I feel it is too high.

Report a concern   May 1, 2013 — Rated 10 out of 10 by Daniel Garcia Zerorez Phoenix
What do you like about our products and services?

My technician Casey was very professional and knowledgeable. The carpets look brand new! It really was jaw dropping.

Report a concern   May 1, 2013 — Rated 10 out of 10 by Tammy Watts Zerorez Phoenix
What do you like about our products and services?

The gentleman who came to my home was very professional, courteous, and efficient. Although very skeptical about carpet cleaning in general, I really do have to comment that as bad of shape as my carpets were in, he did an excellent job! Unfortunately, my previous tenants REALLY made a mess of my home, inlcuding several thousands of dollars in damage. It has taken me almost 4 months just to be able to live in my home again, and having the carpets cleaned by ZeroRez makes it feel like home again! I will have you return when necessary and definately recommend you to others. Thank You!
Tammy L Watts
San Tan Valley, AZ

Report a concern   May 1, 2013 — Rated 10 out of 10 by Glen Earl Zerorez Phoenix
What do you like about our products and services?

Our Tech (Ken) was extremely professional, pleasant, and informative. His services were great. Our carpets are very much cleaner and we are extremely impressed.

Thanks ZEROREZ!!!

Report a concern   May 1, 2013 — Rated 8 out of 10 by V.L. Zerorez Phoenix
What could we do to improve?

There was a dark/dirty area where no offer or additional effort was made to try to remove it.

Report a concern   May 1, 2013 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Very well

Report a concern   May 1, 2013 — Rated 10 out of 10 by Patrick Bartlett Zerorez Phoenix
What do you like about our products and services?

Professional and courteous technicians. The product and process used does a thorough cleaning, dry's fast and does not leave any residue.

Report a concern   May 1, 2013 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Everyone was very nice, down to the tech who cleaned the carpet. A good good was done to all four rooms.

Report a concern   May 1, 2013 — Rated 0 out of 10 by J.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Re-do? Crusty carpet, like soap residue. Took 12 hours to dry. Used Zerorez in CA after years of regular carpet cleaning and was more than satisfied.........no residue left from previous cleanings and dried quickly. This was not a good experience, and I loved Zerorez until now.

Report a concern   May 1, 2013 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

We cannot tell you how happy we are with the Zerorez product and service. The carpet looks brand new when it is actually 18 years old. Joel is an outstanding representative for Zerorez and its products / services. He was absolutely wonderful in his presentation, work ethic and personality - such a nice young man! We will use Zerorez again and we've been singing Joel's and Zerorez's praise since Monday. You have two believers in your product and service. Thank you! Bev and Chuck Du Pont

Report a concern   May 1, 2013 — Rated 10 out of 10 by Glen Banks Zerorez Phoenix
What do you like about our products and services?

Your technician Andrew who came to our place was very efficient and explained all that he was doing. He offered good suggestions about our following up as well as respecting our property. The carpets were well cleaned and everything was left in order.

Report a concern   May 1, 2013 — Rated 9 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

My kids make a mess out of the carpet and both times able to get clean!

Report a concern   May 1, 2013 — Rated 10 out of 10 by Doris Nasser Zerorez Phoenix
What do you like about our products and services?

They were friendly, quiet and quick. The carpets dried quickly and look very very clean.

Report a concern   April 30, 2013 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

I always appreciate the corner protectors. The 2 guys worked very hard and were knowledgeable. They did a fantastic job. The tile and carpet look great!

Report a concern   April 30, 2013 — Rated 9 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Serviceman seemed very knowledgeable and interested in performing a good job.

Report a concern   April 30, 2013 — Rated 10 out of 10 by Leslie Ruiz. Zerorez Phoenix
What do you like about our products and services?

My older carpet looks very good, the best carpet cleaning I have had so far

Report a concern   April 30, 2013 — Rated 10 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

My technician was knowledgeable and courteous. They did a great job!!

Report a concern   April 30, 2013 — Rated 1 out of 10 by P.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

your man was not verywell traned and i had to point out spots that were not clean so he would go over them again and the carpit still isnt very clean.

Report a concern   April 29, 2013 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Thhe carpets dried in record time and were very clean. The service was great

Report a concern   April 29, 2013 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

how dry the carpet was, and how it looked after it was done. Would use you for next time. Thank you First name removed Mtchell.

Report a concern   April 29, 2013 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

My spouse stated very professional and honest about the work that needed to be completed.

Report a concern   April 29, 2013 — Rated 10 out of 10 by W.G. Zerorez Phoenix
What do you like about our products and services?

First name removed was almost as awesome as the Zerorez process that First name removed was so willing to explain to us. Every thig came out great!!!!!!

Report a concern   April 29, 2013 — Rated 10 out of 10 by W.N. Zerorez Phoenix
What do you like about our products and services?

Great customer service!

Report a concern   April 29, 2013 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Everything! My husband is allergic to most smells which is why we decided to have Zerorez clean our carpet, we heard chemicals were not used from Danny Davis at KOY and thought we'd try it. We were only going to have three rooms and the hall done but when we saw what a beautiful job Brian and his helper Shawn did we had all the rooms done and are absolutely delighted with the results. Brian was very courteous, friendly and helpful and did a wonderful job of cleaning very dirty carpets. Only thing that would have helped us a little would have been if some furniture could have been moved. We are both in our 80's and that was a little tough but we managed by not trying to do everything at one time.
Would we have Zerorez again? You bet! Thanks for a job well done.

Report a concern   April 29, 2013 — Rated 9 out of 10 by C.R.C. Zerorez Phoenix
What do you like about our products and services?

no soap residue left behind. The residue seemed to attract more dirt and my carpets had to be cleaned more frequently using other carpet cleaners. I am anxious to see how your product works. I am the test for a couple of others in my neighborhood.

Report a concern   April 29, 2013 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

result is better than traditional methods

Report a concern   April 29, 2013 — Rated 9 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Carpet very clean - crew was great

Report a concern   April 29, 2013 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

It was very professional, & did a very good job.


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