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based on 86649 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
EXCEPTION TIMELY SERVICE!
My carpet looks fantastic! I am so very happy. Would never use anyone but zerorez.
when I wasnt happy, your company came out and redid the carpet. it looks alot better now.
Not sure. The tile was beautiful, but the carpet felt somewhat stiff and like it had not been rinsed properly? Vacuuming seemed to help.
The service rep did an excellent job. Our rugs and tile look great.
The technician was very informative and professional. He came early and did a really good job on my flooring.
The area rugs look amazing and I like the smell of your products. Our technician, Mitch, was so nice and professional. The carpets and stairs look amazing as well - thank you!
They work.
Eric did a great job. He explained the process, the advantages of your system, and what we should expect of him. He was 100% right on, did a very good job and we couldn't be happier. We also liked that he left us booties to wear while the carpets dried. The carpet now looks clean, feels soft and smells fresh. Thak you Zerores and Eric for a job well done!
Sincerely,
Bill Wiles
Overall very pleased but a couple places on two touching sofa cushions were missed.
Your guys showed up early while I was doing a final walk through of the home with the new owner. They then tried to up sell me on some additional services that you offer, which put me in an awkward position with the new owner standing right there.
Appointment was scheduled for 11:00, someone called me that morning and said they were on their way. I called back and asked them NOT to come until after 9:30. They arrived before then.
When the new owner asked about having the carpets stretched. Your guy immediately gave them the number to someone who could do that and I ended up paying for it to the tune of $300. This would have been avoided if they had shown up as scheduled.
My stairs look clean and nice and soft.
I have noticed that the spot I was concerned about is appearing again. Not to sure if its really different then any other carpet cleaning services. I feel that the extra fees for the carpet protector and etc.. are ridiculous. I feel it should automatically come with the cleaning. The guy that came and the people i spoke with were very nice just feel like to many hidden cost and up sales going on.
They do what they say ............ clean your carpets better than anything else and with water only. The employee who serviced ours was EXCELLENT!!! He worked his little "buns" off and didn't waste any time doing it. But that's not unusual, as we experienced the same thing on the other occasions we used ZEROREZ. Thanks for doing WHAT YOU SAY YOU'LL DO" on the commercials. Ray and Mary Last name removed
I was told when I booked that the carpet would dry in 4-6 hrs. It was more 12-14 hrs. You should advise accordingly.
Call me then I can explain Phone number removed. The tech was exceptional. The dispatch not so much...
You came when you said; did a good job on the upholstery on our couches.
Great service, knowledable techs, very thorough, my carpets always look new when you are finished, great up front pricing.
The carpet appears to be very clean. I did not feel anything (residue) on my hand after I ran it over the wet carpet. John was VERY good and pleasant to work with.
THE SERVICE REP. WAS PROFESSIONAL AND PUNCTUAL ONCE THE DETAILS WERE CORRECTED AT THE SCHE OFFICE. EXPLAINED HOW PRODUCT WORKS AND WHAT WAS SO SPECIAL ABOUUT METHOD OF CARPET CLEANING
Service was good and the rep was professional, clean and did a good job.
not a lot of fluff, just real, honest, green, services. Friendly staff every time, on time, reasonablity prices, quality carpet treatment. I have already recommended you to friends and co-workers.
everything
Everyone is very professional and thorough. I like that there is no detergent. I recommend you to everyone I know. Thanks.
The care that the technician took in explaining the process and the cleaning of tile and most of the grout.
Great job cleaning , grout looks almost new again...
We have used other carpet cleaning services and a) they were much cheaper and b) they outcome was MUCH better.
We are not happy with the high traffic areas. The tech did not use any pre-treat and we asked about it and he said it would make it worse. We have always had a pre-treat and the other jobs came out much better. We would like a refund and will apply this to another company. Other company we have used were not able to meet out time schedule this time and after hearing all of your ads we felt we couldn't go wrong.
Considering all the labor we had in moving furniture and our prep in vacuuming before you arrived, I feel a full refund is in order. I will schedule with another company and start all over again.
good job in and out
Nice serviceman Jonathan Shields, carpet dried fast and our tile looked wonderful.
Nice clean carpet - no more spots - no crunchy residue left in carpet. Great technician.