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based on 84378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job on my aging carpet. The technician was very friendly, polite and knowledgeable.
Agent was on time, courteous, and friendly. Carpets look/smell/feel very nice.
They work well on the carpet.
Johnathan shields was awesome ! Thank you for sending us a professional
Like how clean the carpet gets. Carpet has no crusty feel.
The friendliness, polite, the office doesn't feel humid like the other companies make the carpets out to be.
Carpet is cleaner however the dirtier higher traffic areas are still dirty. Should have been pre treated. Carpet is not soft....it is stiff. Tech was very professional and polite. Very good at being careful around furniture and doorways. He did a good job. Could have spent a little more time on dirtier areas.
They worked! My floors look like new.
I will never use another carpet cleaning service but Zerorez. They are outstanding. I love the result.
The Zerorez "no chemical/soap" carpet cleaning did the best job ever! Our Zerorez Technician Jeremy Kies is a great representative for your Company, very professional and does great work.
Brian Hamilton represented your company very well! He has a nice smile; his clothes (Zerorez) looked neat and clean & he looked the same way; very mannerly; explained the processes, etc.; knew the answers to our questions; and, we felt that Brian and the gentleman training with him, Sean, took the time needed to really do a thorough cleaning job. It had been two years since our last cleaning; the carpets are 12 years old; we have taken good care of them; and, honestly, they looked better and brighter after this Zerorez service. Indeed, we will request Brian when we have Zerorez for our next carpet cleaning for certain. Appreciated the upfront call from Jessica, too. GREAT JOB & VERY PLEASED!
I have had several different companies clean our carpets. Zerorez by far has done the best. Carpets dried in the time stated. The product feels clean and looks the best yet. Thank you. I WILL recommend your company.
I like the fact that there is no chemical residue left in the carpeting, which according to your advertising, reduces the subsequent dirt buildup and extends the cleanliness timeline.
The person I spoke with on the phone assured me more than once that they would do marble tile. I prepared all the rooms and only one carpeted room for their arrival. They could NOT DO THE MARBLE TILE, so I was stuck with having only one room done, but had to pay the minimum fee. In short, I paid more than the three room special to have just one room done,and wasted the work and effort of clearing the rooms they could not complete. If the receptionist/appointment-maker had been more knowledgeable, I could have adjusted my request. I felt like the victim of a bait and switch and will feel angry and taken by zerorez forever.
chemical free
I just honestly was not that happy with the quality of the cleaning. It was no more then a commercial grade carpet shampooer in my opinion.For the $200.00 that it cost, I felt I could have rented a cleaner from Home Depot and done the same amount of job. I was really looking for a deep clean but just didn't get that.
Not miss any areas. Otherwise I was very impressed!
I have property missing from a bedroom after services were performed. I dont have a home security system so I don't expect action resulting from my accusation, however it's important to me that this is at least on record in case other instances come up, or have been documented in the past, with this technician. Additionally, I did have to ask him to extract large puddles of water upon completion of our tile, and mopped add'l areas after he left. It has been two days and carpeting throughout my house is still damp. I think the amount of water utilized was excessive or he was in a hurry to complete the work in my house. Either way, 48-hour dry time requirement is damaging to my carpets and not worth the amount of money spent. If you wish to reach me, please call Phone number removed.
My Carpets looked sooooo nice and clean and the fibers were soft to the feet!!!!
This was my first time to use Zerorez and I was more than pleased....thank you so
much for an excellent job. My carpets have never looked so clean! Your representative
was very nice about answering my questions, a very polite young man, he was quick and
efficient.
Your technician, Andrew, was very personable. He was helpful & answered questions besides working efficiently & thoroughly.
PS - The video regarding your carpet protiection was NOT effective. It was more of a sales pitch than evidence that the product would be beneficial for my carpet needs.
The end result! Not left soppy wet nor does it dry stiff.
Zerorez once again did a great job. Brian Hamilton and his crew got every detail right. Highly recommended. Don't go anywhere else.
Our carpet looks brand-new! Our technician was friendly, professional, and arrived right on time. He was done with our three rooms very quickly, and our carpets were dry in no time. We loved that they weren't crunchy. A bit more expensive than other companies; but no hidden prices or haggling, and a job well done. We will use you again. Thanks!
Very professional technician. The carpets looked and felt amazing.
The technician was super friendly and made the whole process such a pleasure.
I loved the customer service and earlier than expected service time. However, the carpets are still dirty on several places. I noticed two large areas when tech was still here but it was so odd I thought surely it was the way the carpet was laying and would look different when it all dried so I didn't have him bring hoses back in and go over it again as he offered to do. I should have however, now there are more spots than just those two large patches that still look dirty today. I went over one of the largest dirty sections with just warm water and my home shampoo-er and the water came out very muddy looking.
So, overall the carpets look better but I still have several areas in the living room that are dirty.
I really appreciated the professional care we received from the technician. Also, your product is great. Love the clean carpet without the chemicals! No strange odor and the carpet is soft. Rooms smell clean, not scented or damp. Drying time was very good. We also bought some of the alkaline water for cleaning. Nice to have that available for the carpet or any other surfaces.
I have always used Stanley Steamer, and I like how they send 3 guys and get the job done faster.
It was the first time we used your sevices and found that it seems to be much more clean than the competition. The Tech, Daniel, was very professional and knew product information when asked questions on how your product works. I have already recommended your services to friends and families.

Very professional staff and he did a great job!