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based on 84378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very nice technician, clean-clean carpets that dried in 1/3 the time normal carpet cleaning does. Although about 30-40% more expensive than the other 3 carpet cleaning companies used in the past, it was worth it. The carpets feel and look great.
The house smelled so fresh when your technician was finished cleaning the carpets in my home. He was even able to get almost every spot out of my back bedroom which I thought was a lost cause. It looks great now!
Your appointment scheduling was simple and easy! The technician was polite, friendly and did a great job! Thank you!
came on time
the wear areas reappeared after 3 days each one.
The service was great! My tech, Josh Cutler, was professional, friendly and very helpful. I have already referred a friend to Zerorez.
Love that you clean with no chemicals!
the technician (Derrick) did an awesome job cleaning our carpet. We have had numerous other companies over to clean our carpets but were never happy about the results. We were very impressed on how clean our carpet came out.
I liked the fact that no chemicals are used to clean. Technician was very prompt, professional and friendly. I also liked the notices via phone on scheduling, arrival time, follow-up, etc.
The technician was friendly and listened to my concerns. The areas that he cleaned were
Wonderful! He got things out of the carpet that I thought would never come out. I have already recommended Zerorez to friends
Everything comes out looking so nice and your service people are always polite and very helpful. They go above and beyond!
The technician Norm Rogers was great- and took personal interest in making our carpets look as good as possible- and we gave him a real challenge! Also, the odor was gone that just seemed to linger after previous carpet cleanings.
Excellent job with the cleaning of carpet. Tech was very professional and stayed focused on the job to ensure a high quality outcome.
Products smelled awesome, carpet came out looking brand new - despite extreme high traffic area. Even areas the technician made no promises to remove did come out, and looked outstanding. We were quoted 1 hour to complete the work, but it was done it about 45 minutes. The technician was very professional, really nice too! (Also showed up 3 hrs early, which was great).
I very much appreciate how thorough and honest the technician was. I felt that he took his job seriously and wanted to do a good job. I would not hesitate to recommend Zerorez to friends, family or strangers!
The gentleman that did the cleaning was very professional and did an excellent job.
Fantastic experience!!!
Service was provided efficiently and with great results. The serviceman (sorry forgot his name) was very professional, and courteous. Pricing was fair. Thanks
prompt and professional
WE HAD NEW TILE FLOORS INSTALL THRUOUT ARE HOME EVERY WERE. WHEN ALBERT GUTIERREZ WAS DONE ALL OF THE FLOORS WERE SPOT LESS CLEAN AND NO GROUT SAND FELL WAS LEFT. ALBERT TOOK THE TIME TO DO A PERFECT JOB. ON TIME VERY CLEAN FLOORS AND ALBERT CLEAN UP WHEN HE WAS LEAVING HE DID EVERY THING I ASK FOR AND MORE.
This was a redo and the carpet looks like new. I appreciate that zerorez made good and came back to do a redo.
Nice tech-very clean process.
It was fast, quick, and cleaned better than any other carpet cleaning company I have ever used. There was no "up-selling" heavy pressure to purchase additional products to make the carpets look and feel better. I loved that. My technician was very professional. He showed us a before and after and did a fabulous job! I will definitely call Zerorez again!
on time. polite ,takes care of us in a timely manner
Gets my old carpet clean and stays clean longer than if I do it.
Got the carpet very clean with no nasty smells or residue
You're people are fantastic, very nice and polite. We have tried Zerorez twice and both times have been disappointed. Our home doesn't really have the fresh carpet clean smell and last time it took 3days for our carpet to dry. After trying you twice, we feel your company is not for us. The last time we submitted feedback and got no response as to why it took so long for our carpet to dry, we won't expect anything this time either but know that we will not be using you again and will not recommend or refer you to any of our friends and family.
My carpet comes out almost like new every time!!!!
Carpet looks the best it has in years
I had a urine spot in one of the carpets. I paid the extra money for what I believed would remove the smell so that my other dog would not try to mark the carpet as well. I apparently should have not gotten the extra service because it didn't remove the smell and the dog urinated on the carpet. When I called the office I was told that you do not guarantee all the odor will be removed which is what is implied by the technician when the extra service is offered.