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based on 84378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The work was done very professionally. So far, I am very pleased with the carpets although it has only been a couple of days. I am anxious to see if some of the stains that I had that I told the tech about will come back.
The technician was friendly and informative. The service completed was quick and cleaned our carpets well.
Product you use is great. Got all the heavy dirt areas plus dog stains and odors.
great technician name is Sean. Thank you.
The carpets came out great. The idea of zero residue is what made me try your company and I'm glad I did.
The name, you know, zero residue! Every person I spoke to was very nice. They even worked out the problem I had of living out of the area they usually service. Thank you, my carpets look so happy! First name removed
Very Professional!
Green no chemicals,carpet wasn't stiff after drying
You really clean thoroughly and efficiently. Your staff is excellent and are very knowledgeable. Consistency and reliability are critical and you deliver!
The difference in my carpet is remarkable...it looks brand new!
As realtor and Landlord I need the technician to follow my orders and not do what he feels like. The technician chose to ignore me and caused issues with discussing things in front of the tenant. I asked him to step outside when he asked me for my charge card, and he acked like he was incapable of understanding the request. I berated him for expecting me to give my charge card info in front of stranges and then he challenged me by saying I was not his mother and could not talk to him like that. You need to train your technicians that a Landlord has a delicate balance to play when dealing with tenants, and if I cannot get technicians who are willing to work with me and let me do the talking to my tenants, then I cannot work with that company.
Very happy with carpet and tile cleaning
Time window too large
Our service man was great, very professional and respectful; however, the carpet has stretched in two areas resulting in about 4 - four foot ripples total and loose carpet in these areas. I believe too much suction was applied to these areas. Two of the ripples are in high traffic areas and two were not. Now we are paying additional cost to have the carpet stretched. I have had my carpets cleaned by other systems and this has never occurred. I called Zerorez and they said it's not their fault and even indicated that it was possibly the problem of when the carpet was first installed. Really!!! And this has never occurred with any other previous cleanings.
seems to have worked well
Dries quickly. My kids love the blue booties. Quality for an awesome price.
Your products are clean and non toxic.
Excellent customer service!!
Jeremy was the young man that did the cleaning and he was great. very efficient. friendly. very satisfied with the results
better edge cleaning. Thank-you, for coming back and taking care of the missed spot!
Great
Does a great long-lasting cleaning job. Technician was aware of how I wanted the job done and very capable to accomplish it. I had requested a special attempt to get the drying done quickly, and he brought in a large fan and had it running the entire time. After he left I continued to use ours, and the carpet dried faster than ever which made it available to walk on much sooner.
They were very polite and careful about the walls. I had spilled some wine in one of the rooms and originally, when they cleaned it, it appeared to come up. But after walking on it for a few days the stain came back. They sent out another guy to take a look at it. The problem was that I tried to get it up myself with soap. Unless the soap was sucked out, it would continue to stain. The guy knew exactly what to do and it all came up and it has not come back! Thank you very much!
Quality of the result speeks for itself.
Very clean and quick
They product works
thank you for coming back and re-cleaning that stain. i didn't totally come out but it looks A LOT better!
Friendly employee, courteous and helpful
The carpet looked good after cleaning; I know you don't move furniture, but a helping hand once or twice is always good for future business.
Thorough job of cleaning house carpeting, working hard to identify and remove stains.
They do an excellent job, far better than any other cleaning service we have used.