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based on 84399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, good job cleaning, pleasant technician
Technician Erick was very good and professional and worked with great care
You always do an excellent job. Thank you
My carpet looked like new! Trayvon was great and explained everything well.
Knowledgeable technicians.
The fact of there was no residue left because you guys do not use any soap and in addition your system really worked it got our carpet very clean.
Maybe it's just me, but I think I see dark spots, even after I paid for scotch guard treatment
Very professional and gracious. Our tech was friendly and really did it great job.
Professional cleaning
The cleaning part was satisfactory. There were three things that didn’t set well with me.
The tech was consistently attempting to upsell in a manner that came across as talking down to me. He also started talking about all the negative aspects of the carpet. He just didn’t have the communication skills to deliver the message he was intending to deliver. It was like he was using a memorized script instead of attempting to relate to me and my situation.
In the master closet there were several computers sitting on the floor. An oversight on my part I didn’t realize this until after he left. He should have brought this to my attention so that I could have moved them out of the way. Instead he only partially cleaned the floor in the closet without saying a word about the situation.
The hoses leaked water, which he did attempt to mop up. All he did was use a device that was quickly saturated with water, so the end result was to just spread the water over a larger area of the floor. My real estate agent had paid for a cleaning crew to come in and cleaned the house the day before. They had mopped and cleaned all the tile. The floors were clean and looked nicely. After the tech left, there were severe water spots on the tile that I had to clean up myself.
I just moved here from out of state and you were recommended by my real estate agent. I will be providing this feedback to her as well.
As far as what you can do to make it right, I’m not sure. There is now furniture in all the rooms, so coming back out won’t be of benefit. I’ll leave the decision of how to make things right to you.
I was very satisfied with the service .
Very pleased with the ceaning
Eric W. Was amazing! He did a great job on our tile and carpet and was nice! Thank you!
I liked how efficient and professional they were. The arrive ahead of my scheduled time, which was a plus. My carpet looks great and no sticky residue. I ended up adding my stairs once the technician was here and it was no problem. I will definitely be using Zerorez again.
The service was speedy and it was done well!
Too expensive even with discount.
Hands down the carpets are much cleaner when zeroes does them. Very professional people so nice and patient.
We have used Zero Rez a couple of times now and have not been disappointed. They are fast, efficient, courteous, and willing to share information that makes our lives easier on a daily basis without making us pay for the knowledge. Will continue to use Zero Rez for all our carpet cleaning needs!
My technician, Chad, was very thorough and went through his procedure with me. He was very pleasant and did a great job and there were many carpets for him to go over!! My home is definitely cleaner!! Thank you!
Competent technicians and excellent service at a reasonable price.
The tech arrived on schedule, explained the entire process prior to beginning and did a great job.
Loved our whole experience! The carpets look like new again! Thank you
The technician was very nice and professional.
We were unhappy with the first technician. He was running a little late and seemed to do a "quick" job to make up the time. I called and you sent out another technician 2 days later and the results seemed to be much better. He seemed to take his time. Thanks for standing behind your work!
The service techs are professional and do great work
Professional and informative. Great job done!
Eric W.
Great job! I was impressed on the care and quality of work technician provided.
Super professional, friendly and thorough with cleaning the air ducts👍🏻
Both times we have used Zerorez the service has been great. The scheduling is easy, the technicians are thorough, and the quality of the service is excellent.