Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85147 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 5, 2024 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Every thing was fine!

Report a concern   May 4, 2024 — Rated 9 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Technician did a great job cleaning the carpet. I just wish the carpet would dry a little sooner. It’s been over 36 hours and I still have very wet areas. The stairs still look dirty to me but it could be that they are still wet.

I also wish your prices weren’t so high with additional environmental and gas fees. It adds up quickly.

Report a concern   May 4, 2024 — Rated 10 out of 10 by Richard Courtney Zerorez Phoenix
What do you like about our products and services?

The care the tech took to talk to me about how everything works. Took his time to do all the work. Everything was good and he had me check out the how the furniture turned out. I felt very comfortable with him.

Report a concern   May 4, 2024 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Very professional and efficient. Ryan was very nice, helpful and got the job done quickly.

Report a concern   May 4, 2024 — Rated 10 out of 10 by Lee Alton Zerorez Phoenix
What do you like about our products and services?

Technician, very friendly arrived on time. Did a great job on the carpets. And furniture furniture.

Report a concern   May 4, 2024 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

We have been very happy with the work you do!nOur carpet looks great!

Report a concern   May 4, 2024 — Rated 9 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Skylar did some awesome work! Friendly and professional

Report a concern   May 4, 2024 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Your technician, I believe his name was Justin, did a wonderful job. He was polite and friendly. Our sectional looks almost brand new.
Thank you!

Report a concern   May 4, 2024 — Rated 8 out of 10 by R.S. Zerorez Phoenix
What could we do to improve?

Everyone I talked with was very pleasant, the technicians were very attentive and considerate. But with the difficulties of the first technician spilling some detergent on the stairs and the issue the second technician fixing the stairs not leaving a voicemail when calling was problematic for me. The problem was fixed though in the end and I appreciated and am satisfied with the work. I would have given a 10 out of 10 if not for the spill.

Report a concern   May 4, 2024 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Turned out very nice.

Report a concern   May 4, 2024 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Technician was friendly, on time and did good work without wasting time.

Report a concern   May 4, 2024 — Rated 10 out of 10 by Traci Cavendish Zerorez Phoenix
What do you like about our products and services?

Super easy to schedule. Lots of reminders. Appreciated the 15 minute notice before arrival. Joshua was great, very professional, knowledgable and I trusted his advice. Carpets looked amazing afterwards and I appreciated the booties to keep it clean while drying.

Report a concern   May 4, 2024 — Rated 9 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

On time, professional and thorough carpet cleaning. We will use these services again when we need them.

Report a concern   May 4, 2024 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

The gentleman knew what he was doing. He did it efficiently with no mess. Loved the results of the cleaning. Great job.

Report a concern   May 4, 2024 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

The technician did a great job, was friendly, and professional.

Report a concern   May 4, 2024 — Rated 10 out of 10 by Barbara Frandsen Zerorez Phoenix
What do you like about our products and services?

Carpets are thoroughly clean and remain soft. No harsh chemicals.

Report a concern   May 4, 2024 — Rated 10 out of 10 by Virginia Costanzo Zerorez Phoenix
What do you like about our products and services?

Adrian was friendly, knowledgeable, professional. Ty ty to her!

Report a concern   May 3, 2024 — Rated 10 out of 10 by G.G. Zerorez Phoenix
What do you like about our products and services?

The technician was very good and efficient.
He explained what he was going to do, the process and chemical/water Zerorez uses.

Report a concern   May 3, 2024 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Thank you for your service. It was a good experience and professional.

Report a concern   May 3, 2024 — Rated 10 out of 10 by Steven Diep Zerorez Phoenix
What do you like about our products and services?

Carpet looks good.

Report a concern   May 3, 2024 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Technician was great. Nice work, quick, amd prompt.

Report a concern   May 3, 2024 — Rated 0 out of 10 by R.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

All though the mistake was taken care of, it shouldn't have happened int the first place. I didn't find there cleaning results any better than who I have used in the past. I would not be comfortable referring them to my friends.

Report a concern   May 3, 2024 — Rated 10 out of 10 by Tom Peebles Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   May 3, 2024 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

Easy to make appointments. Communication is excellent. Technician was skilled and friendly

Report a concern   May 3, 2024 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Timely and efficient

Report a concern   May 3, 2024 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Isaac was very professional and did a great job! Carpets look beautiful and dried vey quickly.

Appreciated that Isaac offered additional services for additional fees, but no hard sell when we declined.

Report a concern   May 3, 2024 — Rated 10 out of 10 by Dana Klarmann Zerorez Phoenix
What do you like about our products and services?

They have great product and did a great job on my carpet! I'd recommed them to everyone. Our tech was very professional and helpful.

Thanks Again,

Dana Klarmann

Report a concern   May 3, 2024 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Very consistent. Carpets always look great. Friendly professional service .

Report a concern   May 3, 2024 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The service technician was very friendly and efficient. Also, very easy to book.

Report a concern   May 3, 2024 — Rated 0 out of 10 by B.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have called and texted several times as the cleaner over charged me for services I did not ask for. I have requested the partial refund and keep getting the same response. We will look into and get back to you. I finally disputed the charge on my credit card.


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