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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt arrival, went right to work, and my carpets look amazing! Anxious to try new product on my grout.
Fast and super clean
HOW WELL IT WORKS AND FAST IT DRIES
The carpet was not hard after it dried and it looked very nice. I was pleased with the results and will use them again when time to clean carpets.
Excellent results. Floors were much cleaner.
Everything.
great customer service
Fast easy clean and service tech was professional. He did a great job
no chemicals, rugs are soft.
Great job with scheduling and notification of when work was to be performed. The service man was totally awesome and did the work all by himself when i assumed there would be a "crew" arriving. This man worked nonstop and really deserves a lot of credit. He was very polite and was very knowledgeable about your product. I cannot give him enough credit, what a great ambassodor for your company. The overall job could not have been done any better and i have already given your name out as a wonderful company to do business with.
Thanks to all the personell that made this happen. In todays business environment a lot of companies give lip service to personal attention, and your company is a stellar example of how an American company should work. Go capitalizm and I hope you continued growth. First name removed
Andrew S. was wonderful! The carpets where I am renting were so gross I didn't even think he would be able to get them clean. And the smell..... oh my God!!! But thank you Andrew! I can now walk around barefoot on the carpets. You're the greatest!
EVERYTHING IS GREAT WITH EXCELLENT SERVICE
Personnel. Professionalism and Results
On time, super-friendly and did a beautiful job!
Mitch was a very hard worker and clearly gave us options to choose from. A long with the options Mitch provided me with costs. Our carpet looked great.
Clear, concise, and to the point.
flexible scheduling, customer service, friendly people on the job, trustworthy, very clean
1. the reputable workmen
2. the product—not residue
3. the service
We loved the way the tile floors and carpet came out and that was because of the attention that Steve paid to the detail of making these areas look great! Steve was very personable and answered all of our questions and explained the process and the results we could expect. He also told us about Zerorez water that we could purchase to clean our home. Of course we purchased it!!!
Keith was very thorough and knowledgeable. Will be using Zerorez again.
I liked the thorough job and the explanation of what results I could realistically expect.
The technician creeped my husband out, we paid way more than was quoted, he wasnt able to clean our living room tile, and my daughter's room still smells like urine.
Staff is always courteous and hard working. I always appreciate their efficiency and willingness to work with my needs.
Our guy was so very nice, worked hard and did a wonderful job, great job and happy holidays
excellent service, friendly employee great products
The fact that zerorez doesn't use chemicals. I'll admit we were a bit skeptical about using this company but we are very pleased with the results. The technician who cleaned our carpet was professional and nice. I will definitely recommend zerorez to others and use them in the future.
I liked the proffesionalism and care your representitive exhibited as he worked through our home. Thanks
Professional personnel along with superior cleaning of carpets. Thank You Albert!
Between the three contacts that we've had with the company, we have gotten three different estimates of what it would cost. At least it was better than last year's price where we were overcharged by about $30, but it is still frustrating to not really know how much it is going to be between talking to two different people on the phone and the service tech himself.
I was impressed with the quality of your carpet cleaning service. An old carpet looks vastly improved by your process. In addition, your technicians gave great customer service - introducing themselves, explaining the process, explaining the fees and working quickly and efficiently. I was very pleased with your company!
Although we had planned to have only our carpet cleaned, when the technician, Ken, arrived I asked him if you also cleaned furniture. He said "yes we do", and told me he had the time to do it if I wanted him to. He did a fantastic job with both our 26-year old carpet and our 26-year old sectional, plus 2 recliner chairs. Everything looks brand new. We were very pleased with the service, and the nice job Ken did. We would definitely refer your company to our friends and family.