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based on 84389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, knowledgeable tech and no chemicals used to clean my carpets.
Carpet looks great and services are very professional. Thank you very much
Process was thoroughly explained before the services were started, After doing just one room I was asked to check the area to make sure it was done to my satisfaction. The carpet looked just as good as when it was installed 15 years ago,
I am extremely happy with the results.
Too expensive much more than I was quoted
Prompt,thorough,friendly,neat. I love the blue booties that were given to us after the cleaning. No wet socks or wet feet and slipping on the tile!
The service was good and for the products you use, my carpets look great now, but lets see what happens in a weeks time.
Seems to work better than conventional cleaning solutions, with no residue left.
It worked great! I'll definitely use you again. The technicians were very polite and professional. I spoke to Rae on the phone and was a little put off by her tone when I mentioned I needed you to come back out because the next morning there was a stain on the carpet after being serviced. Other than that, Nick and Shawn were very nice.
My carpets were clean that is no question but the fact that you require your service men to make us pay a minimum amount is ridiculous. I only needed what turned out to be one room and a 19 foot hallway but according to your sales tactics that isn't enough how stupid. I gave you a one because my carpets were clean but I will never use you again and never recommend you to anyone. Had it not been 2 days before Thanksgiving I would have sent your service man away.
I like the fact that you are a "Green" company and that you do not use chemicals as I am a chemically sensitive person. My carpets came out beautiful and the grout in my apartment came out amazing!!! My technician Troy took the time to explain the process to me and answer all of my questions. I will be requesting him in the future. Thank you Zerorez.
Made our 10 year old carpet look like new!
The representative that serviced my carpet was very polite and answered all my questions. I had my carpets cleaned last year and was satisfied that once a year is sufficient, as your product is more than satisfactory. Thank you!
All the people I talked to was very friendly. The tech was very professional and knowledgeable. He did a great job.
Hello Zerorez,
My wife and I have been talking about using your service for a long time and finally I made the call. My wife assured me ‘they can’t clean our carpet, it’s too old. Service began when I made that first call. Your people are so professional in explaining all that will occur once the technician arrives.
The office called us two days in advance as promised, the day of the cleaning they called again and gave us an update on arrival time, 15 minutes out the technician called to say ‘I’m on my way.’
Once Tyler arrived the miracle of Zerorez began; our carpet is quality carpet, but very old. It’s never been shampooed but vacuumed weekly. I’m in a wheelchair and have a home office; the carpet is beaten down from my tire tracks. Throughout our home my tracks are visible.
The miracle of Zerorez occurred! Our carpet acquired new life, I’m not kidding. Half our floors are dark laminated wood; they’re difficult to keep clean. No problem for your service, the floors are beautiful!
Now for the best part, your company sent out Tyler Wahl to represent your company. This young man was a delight to have in our home. He was very professional and curious all the time he was here. He put us to ease and we trusted his presence in each room of our home. He was also excited how clean and fresh he made our floors look, and yes they are beautiful.
Zerorez, we are so pleased we called your company to do wonders in our home. It’s truly a delight to write this message.
God bless your ownership and staff, they are truly a ‘cut above.’
Danny & Ruthie Herman
Great! I was very impressed. I had my tile and carpet cleaned on a day that it was raining and crazy. Zerorez made the experience smooth. We have very old carpet however I couldn't believe how clean the carpet was. Andrew was so professional and extremely good at his job. I would recommend Zerorez in a second and would always recommend Andrew.
Thank you
Very courteous and professional technician. The kind of guy I would like my daughter to date.
Great staff and they leave the house as they found it...but with pristine clean carpet. :)
Your technicians are professional and good at their jobs. The service is as advertised, or better, and your dispatchers are proactive in keeping customers up to date with status of arrival. Well done, team!
We were very impressed with the professionalism and attention to detail. We were also impressed with the ability restore the carpet and sectional.
My carpet looks better than it has for many years. I would definitely use your service again.
On time, fast, and easy
No residue and it seems to dry much quicker
The carpets were dry by the time we woke up the next morning. They feel clean and there is no residual smell.
Your people were great from start to finish. Great customer service, friendly and respectful. On top of that the quality of work was fantastic. My carpets look amazing and there was no chemicle smell or crunchy carpet afterwords.two thumbs up from me. Keep up the good work.
It was well done, got nearly all of the spots out. It took longer to dry then estimated (at least 12 hours), but other companies are the same so I expected that. The technician was friendly and quick. I will be using them again.
The technician that did the carpet cleaning at our home was Todd. He was very professional,
punctual, and efficient in completing the job and in explaining the process. The carpet came out really well. I will definitely recommend Zerorez to my friends.
Quick professional and no residue left behind
Actually giving an exact time not a two hour window; life is simply too busy for that.
Proffesinal,effient and friendly techinicians,with the non chemical benefits.

Carpets look fabulous! Tech was friendly, explained process and additional services available.