Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 14, 2014 — Rated 8 out of 10 by R.G. Zerorez Phoenix
What could we do to improve?

Last year's job was awesome. I gave a recommendation to many people. This year's first job looked good and then looked bad quick. When I called about my problem, the customer service person was HONEST about the technician who came to my house. I appreciated that and that is why I'm giving an 8. The job the second time around looks great, except that once it was dry and I actually walked into the rooms, I could tell he didn't do behind doors and all the way to the baseboards in low traffic areas. I am hoping the carpet protectant did though. That is why I couldn't give a 10.

Report a concern   February 14, 2014 — Rated 10 out of 10 by Elaine Holden Zerorez Phoenix
What do you like about our products and services?

Results are the best with Zerorez and the products.

Report a concern   February 14, 2014 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Very friendly service and wonderfully clean carpet.

Report a concern   February 14, 2014 — Rated 6 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I think the guys did a great job cleaning the carpet, but the amount of upselling that they are obviously required to do is a little annoying. I'm not sure I would want my friends and/or family to be subjected to that.

Report a concern   February 14, 2014 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The personalized service by your Technician- Chris Lucas. He explained all steps of the process and was very professional in representing your Company. I'll request him for my next cleaning appointment.

Report a concern   February 14, 2014 — Rated 9 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Guaranteed the work. Also the tech and office communicated several days in advance to ensure the appointment was met on time. The office team was very efficient and organized.

Report a concern   February 14, 2014 — Rated 9 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

You show up when you say you will. Your representative was very nice and polite. My carpet looked great after he was finished.

Report a concern   February 14, 2014 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

The operator arrived at the exact time promised. The carpet looks great.

Report a concern   February 14, 2014 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

It works!

Report a concern   February 13, 2014 — Rated 9 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

professional and I can see the care that was taken to clean my carpets

Report a concern   February 13, 2014 — Rated 10 out of 10 by Janna Mora Zerorez Phoenix
What do you like about our products and services?

Very great service

Report a concern   February 13, 2014 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Excellent result, conscientious technician.

Report a concern   February 13, 2014 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

No nasty chemical smell. Services render were very professional. Everything was explained up front.

Report a concern   February 13, 2014 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

No smell. Very courteous techs.

Report a concern   February 13, 2014 — Rated 10 out of 10 by Z.B. Zerorez Phoenix
What do you like about our products and services?

I really liked the technician. Very friendly and went to work as soon as he walked through the door.

Report a concern   February 13, 2014 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Nick is5 stars and d7d a great job. Very personable and hard worker.

Report a concern   February 13, 2014 — Rated 3 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the overall carpet cleaning was ok, but the guy who did it was rude and took several calls during the cleaning, prolonging how long it took him. he seemed annoyed that i had a coupon, which zerorez sent me in the mail for 10% off and told me he was sick and was coughing nonstop. he literally threw the booties at me when i asked for some assuming i would catch them.

Report a concern   February 13, 2014 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

Great work and friendly!

Report a concern   February 13, 2014 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   February 13, 2014 — Rated 10 out of 10 by Linda Allen. Zerorez Phoenix
What do you like about our products and services?

Great job in cleaning my carpets. I really liked the service technician. He was very; professional.

Report a concern   February 13, 2014 — Rated 5 out of 10 by R.C.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets were not as clean as I anticipated them to be. it was no better than when I use my home carpet cleaning system. The stairs turned out great, but I feel the rooms are already showing dark areas again just less than a week after the cleaning

Report a concern   February 13, 2014 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

You showed up on time and did what you quoted. Most companies do not do that anymore.

Report a concern   February 13, 2014 — Rated 10 out of 10 by Fred James Zerorez Phoenix
What do you like about our products and services?

Peter cleaned the grout in my tile. Did an excellent Job. Appointment time was met. Office called to make sure Tech was here.

Report a concern   February 13, 2014 — Rated 4 out of 10 by R.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the carpet still stinks of cat urine along the walls

Report a concern   February 13, 2014 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Great service! Friendly competent staff.

Report a concern   February 13, 2014 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

THIS WAS MY FIRST EXPERIENCE WITH ZEROREZ AND IT WAS A GOOD ONE. I HAVE NOW SCHEDULED A CLEANING OF MY TILE FLO0RS AND AWAIT THE RETURN OF TWO RUGS WHICH WERE REMOVED FOR CLEANING, SO I WILL COMMENT FURTHER LATER ON.

Report a concern   February 13, 2014 — Rated 10 out of 10 by E.W. Zerorez Phoenix
What do you like about our products and services?

Technician "goose"very personable honest and to the point.very pleased with the cleaning.I showed pictures to all of my friends could not believe how gross my carpet was didn't know until it was cleaned so well thanks First name removed.

Report a concern   February 12, 2014 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Friendly courteous technician, not pushy, quick. Liked not having to do it myself!

Report a concern   February 12, 2014 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

No nasty residue!

Report a concern   February 12, 2014 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Have used you twice & both times you have done an exceptional job. One time you got an unknown odor out of the carpet in our new house & the second time you cleaned our off white beyond my expectations. We are proud to put this house on the market for sale with confidence that the carpet will be well received. Thank you. I have already recommended your services to many people.


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