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based on 84402 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great results, no harsch chemicals, knowledgeble and friendly service people.
Excellent!
The young fellow Joshua worked very hard was very neat. He was also very courtesy and pleasant. Thank you, Name removed & Lucy.
My technician John was very nice and courteous. He did a great job. Thank you.
It looks great , the associate was very nice and did a super job.
Very pleased with the ability and professional knowledge of your technician. My carpet looks as good as the day it was installed.
Our tech Jon was excellent!
Time will tell if it is worth having the carpets cleaned.
Carpet very clean after. Very happy with results.
The tech was very courtious up front with all the charges and issue's that might be a problem . I was also very satisfyed with the service
I like that you gave me a two hour time frame for our appointment instead of a 5 hour one. I like that your people call 1/2 an hour before they arrive. The guys who did our carpets were professional and friendly. I don't care for the upsell at the time of appointment. If it was best for me to add scotch guard, in order for me to maintain my carpet's warranty, I should have been told when I made my appointment instead of on the day when they showed up. I like to contain my budget and I went from a coupon of 3 rooms for $129 to a total of $315. It was worth it but it was double what I had planned on paying when I called for my appointment. I knew about some of the additions before they arrived but my add ons happened not only when I made my appointment but also on the day of the cleaning. Just feels like nickle and dimeing. If I didn't have the money from my income tax return I wouldn't have had enough to complete the job.
That the products are green.
Best in the business.
The carpets came pretty clean and the homeowner thought they looked great. Nice JOB. The technicians were very personable and provided detailed information and answered all my questions in a professional and courteous manner. Very nice gentlemen and I will have them clean my new carpet when ready
Our carpets look amazing!
No chemicals, pet safe
My sofas and carpet look NEW. And the Zerorez technician was hard working and very polite.
The method of cleaning left my carpets looking like new and the tech was very polite and effecient
Clean product great service
I like the ease of making an appointment, and the quick verification by email. Also, it is nice having a 2 hour window plus a call when the serviceman will arrive!
This is the first time I have used Zerorez, and it was a thorough, chemical free cleaning.
I would highly recommend this product to anyone!
Dries quickly and no chemical smell, just fresh and clean. Charles was very efficient and friendly and able to answer all my questions.
Clean, clean, clean, non-toxic ....super professional and conscientious customer service.
I am thrilled with my carpet and the cleaning product I purchased.
I am so grateful that Zerorez is in this town. Will never go elsewhere now.
The technician was prompt, friendly and wqrked hard on my carpets.
The carpet was so clean and soft afterward. This is in contrast to the hard, crinkly feeling my carpets had after other company's service or when I cleaned them myself with rented hot water extraction machines.
Joshua was a very profesional and did a excellent job. The carpet looks like new again!
I like that the price is the price and there are no hidden fees.
The website indicates that carpets will be much less wet than traditional carpet cleaning. I did not find this to be the case at all. Our carpets were soaking wet in all rooms. In addition there was a horrible stench afterward. The carpets just smelled sort of like "wet dog" instead of smelling like something clean. Seems like the carpet was just made wet, but no dirt removed. The on site quote was over $50 higher than the phone quote for the EXACT same number of rooms and NO rooms were deemed to be over 250 sq ft. Felt like a "bait and switch".
3 times you have called the incorrect phone number to notify me of your arrival after telling you 3 times to change your database.
You staff are friendly but I can tell they are being coached to nickle and dime for every inch of cleaning. You contantly run advertisements for a 3 room special @$129 but I can never get service for under $400. Granted I understand the tiled area and chair charges for $60 each but another $120 for a hallway and stairs. I am not sure I would even use you again much less recommend you.
The technician who came to my house, Zach, was very knowledgable and took the time to explain to me how the process worked. I think he went above and beyond to get most if not all of the pet stains out. I will definitely request Zach, when I need the carpets cleaned again.
Mike the technician was professional & courteous. The carpet looked cleaner & certainly dried a lot quicker than with the previous cleaners.
Quick and dependable