Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84407 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2014 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The rugs look very good. Keith was prompt and very professional. He has excellent customer service skills

Report a concern   May 23, 2014 — Rated 10 out of 10 by Deborah Thompson Zerorez Phoenix
What do you like about our products and services?

I love the empowered water to clean my stainless steel appliances and countertops as well as the sanitation it provides. I was impressed with the professionalism of the technician as well as his friendliness. He did a fine job on my carpets and they were soft when they dried. I will use Zerorez for future cleaning.

Report a concern   May 22, 2014 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Great job...,,I liked all the little extras!!!!!

Report a concern   May 22, 2014 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Especially happy that they are environmentally friendly.

Report a concern   May 22, 2014 — Rated 9 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

I like you dont use soap to clean the carpets.

Report a concern   May 22, 2014 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

My carpet was a disaster and now it looks almost brand new. Thank you for the fantastic job.

Report a concern   May 22, 2014 — Rated 10 out of 10 by Erin Zeller Zerorez Phoenix
What do you like about our products and services?

On time, very friendly and professional. I like the reminder calls of appt. Our carpet looks great Thanks to Nick

Report a concern   May 22, 2014 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

They work. Technicians are always helpful and proficient.

Report a concern   May 22, 2014 — Rated 9 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

quick, efficient and not too expensive

Report a concern   May 22, 2014 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

not harsh smells after cleaning

Report a concern   May 22, 2014 — Rated 4 out of 10 by K.P.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

A year ago we had a 2 couches and all of our floors done for under $500, this year we had an empty house and the floors done for almost triple the price.

Report a concern   May 22, 2014 — Rated 10 out of 10 by Lloyd Duffin Zerorez Phoenix
What do you like about our products and services?

Todd was probably the best technician we have ever had in our home to work on anything!!! He was clear,efficient......and extremely pleasant.

Report a concern   May 22, 2014 — Rated 2 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Could not have asked for a nicer, more personable service tech.
But…This tile, grout and carpet cleaning in a vacant house was to prepare it for sale.
I expected the grout to end up with a somewhat uniform color. This did not happen. If I had to pick a number, I should say it was 50% as clean as I expected. There are even small, very dark areas that could have been cleaned with a scrub brush in a few minutes.
The carpets were cleaned a little better. Three rooms with wool carpeting are now very nice. The lining room, with a light color nylon carpet still has a few small traffic areas that are not clean. I have cleaned the carpet in this room three times with my Hoover carpet cleaner and mild cleaning solution with much better results.
We have moved to a much smaller home and had planed to sell the carpet cleaner. We have it at the new house and plan to do our own carpets until we are no longer able.
As for grout cleaning, I believe the lady who helps us out would have been able to clean the tile better, with a scrub brush in a few hours.
So, the bottom line is that potential buyers will be viewing a home with non-uniformly cleaned grout and a living room carpet they know will have to cleaned again.

Report a concern   May 22, 2014 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

service, cleanliness, no chemicals!
i think that says it all.
p.s.
still interested in investing.
thanks again,
m. Last name removed

Report a concern   May 22, 2014 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

It works!!!

Report a concern   May 22, 2014 — Rated 9 out of 10 by K.Z. Zerorez Phoenix
What do you like about our products and services?

No Soap

Report a concern   May 22, 2014 — Rated 9 out of 10 by Debbie Keehart Zerorez Phoenix
What do you like about our products and services?

Professional honest. Organized

Report a concern   May 22, 2014 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

What a difference! C.J. worked hard to get an old, dirty apartment carpet to look decent. We truly appreciated him and his effort! Thank you!!!

Report a concern   May 22, 2014 — Rated 10 out of 10 by M.D.H. Zerorez Phoenix
What do you like about our products and services?

Fair pricing, friendly people

Report a concern   May 21, 2014 — Rated 10 out of 10 by Elizabeth Moore Zerorez Phoenix
What do you like about our products and services?

I was happy with the results of the upholstery cleaning. Brian and Jace were very knowledgeable,polite and efficient. Thank you, Betsy Moore

Report a concern   May 21, 2014 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Great service. Quick and easy. No harsh chemicals.

Report a concern   May 21, 2014 — Rated 0 out of 10 by D.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

To be honest, I used your company because of the ads I had heard over the radio. I suppose I expected what was being said. My stairs look cleaner indeed but now have streaks. Not impressed with technique or technician. When I first called to make appoi tment, I informed representative that I was a business and gave CORRECT address, after all I do know where I live. Yet I received a phone call stating I gave wrong address.
No, Not only will I not recommend your company, I will not be using you again.

Report a concern   May 21, 2014 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

I loved the way my carpet looked afterwards. Quick and efficient!

Report a concern   May 21, 2014 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

I was really surprised at how many stains were removed.

Report a concern   May 21, 2014 — Rated 10 out of 10 by H.W. Zerorez Phoenix
What do you like about our products and services?

Your tech was on time, polite, intelligent, able to answer all questions. My carpet looks better than they did with any others I have used. I am in a forty women singing group and I will sing your praises.

Report a concern   May 21, 2014 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

No chemicals and not a long process .

Report a concern   May 21, 2014 — Rated 9 out of 10 by D.A.C.F. Zerorez Phoenix
What do you like about our products and services?

tech was very good about explaining everything and did a great job

Report a concern   May 21, 2014 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Always on time and the people are always friendly. I feel 100% comfortable with having them in my home and they always do a great job.

Report a concern   May 21, 2014 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

On time. Friendly and courteous TECH. TYLER WAS VERY KNOWLEDGABLE AND WAS NOT PUSHY ABOUT SELLING US PRODUCTS. WE ARE VERY PLEASED WITH THE RESULTS AND SERVICE. WE WILL CERTAINLY USE ZEROREZ AGAIN AND WILL BE SURE TO RECOMMEND YOUR COMPANY TO OTHERS. THANK YOU. First name removed AND ROY Last name removed.

Report a concern   May 21, 2014 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Our technician Jeff Klaus was very professional and did a good job with our rugs. Will ask for him again and recommend friends specify that they want him to do their job.


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