Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84408 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 28, 2014 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

The service is awesome. Carpets always look better!

Report a concern   May 28, 2014 — Rated 9 out of 10 by H.D. Zerorez Phoenix
What do you like about our products and services?

I love the ingredients used to break up the dirt and how everything is natural and leaves no residue. Your technician was very nice and helpful.

Report a concern   May 28, 2014 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

The carpet was very soft and smelled really fresh! I was very surprised considering what may have been done prior to me owning the house. Thanks a lot and the Tech was extremely professional!

Report a concern   May 28, 2014 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

The call in advance of the tech arriving. The tech's friendly but thorough approach to his job & in his explanations as to what to expect & what he was about to do. The carpets dried in a reasonable time & haven't looked this good in years. I especially appreciate that there's no stiffness to the carpet pile. Troy is courteous yet professional. I have already given his card to a neighbor.

Report a concern   May 28, 2014 — Rated 10 out of 10 by T.B.E. Zerorez Phoenix
What do you like about our products and services?

What you do is a good job at cleaning our carpets. John was a careful but thorough employee.

Report a concern   May 28, 2014 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

The technician was very efficient. The price was very comparable also. The carpets looked like new when he finished. Thanks

Report a concern   May 28, 2014 — Rated 10 out of 10 by W.J. Zerorez Phoenix
What do you like about our products and services?

Fast, Friendly, Professional

Report a concern   May 28, 2014 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Service tech was great and very professional

Report a concern   May 28, 2014 — Rated 9 out of 10 by Beth Norton Zerorez Phoenix
What do you like about our products and services?

The gentleman who came to clean our carpet was very professional & honest with us. He did a fantastic job.

Report a concern   May 28, 2014 — Rated 10 out of 10 by Tiffany Burgos Zerorez Phoenix
What do you like about our products and services?

I will never call another company to clean our carpets. Keith was professional and polite! The carpet looks amazing!!

Report a concern   May 28, 2014 — Rated 10 out of 10 by Lori Mormino Zerorez Phoenix
What do you like about our products and services?

THE PRODUCT DID A GREAT JOB. YOUR PERSON THAT DID THE CLEANING WAS A PLEASURE TO DEAL WITH AND VERY PROFESSIONAL.

Report a concern   May 28, 2014 — Rated 8 out of 10 by P.E. Zerorez Phoenix
What could we do to improve?

Had to ask employee to lift up the first piece of furniture (4 total) so that I could put his foam blocks under the legs...no moving of furniture due to injuries and possible damage, which is understandable, but could have OFFERED the blocks and SOME help for me as a 70 year old woman rather than me having to ask. Would have appreciated an explanation of cleaning process before he started...just something minor. Had to almost demand that he go over the hallway again because of his repeated insistence that it wouldn't make any difference due to wear; however, in my view, it DID make a difference. Just didn't appreciate the resistance. Some areas "crunchy" but don't know what that is since this is Zerorez. Sure it will go away when I go over it with the vacuum. Otherwise very satisfied. Bought a carpet rake. Love it. Employee was friendly.

Report a concern   May 28, 2014 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

The carpets look amazing! The technician was prompt and very courteous. Great job!!

Report a concern   May 28, 2014 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Our service guy was awesome"

Report a concern   May 28, 2014 — Rated 10 out of 10 by Brian Hall Zerorez Phoenix
What do you like about our products and services?

Very well done job

Report a concern   May 27, 2014 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The length of time the carpets stay clean!

Report a concern   May 27, 2014 — Rated 10 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

The guy was on time, courteous, and busted his butt to get the job done. Carpets came out looking almost brand new and they are over 10 years old!

Report a concern   May 27, 2014 — Rated 8 out of 10 by D.C. Zerorez Phoenix
What could we do to improve?

I was just a little disappointed in my traffic area's.

Report a concern   May 27, 2014 — Rated 7 out of 10 by T.G. Zerorez Phoenix
What could we do to improve?

It's too soon to really tell with the carpet but it looks like the dirt is coming back where the traffic was the heaviest in the family room; and there were some places missed on the edges of the sectional.

Report a concern   May 27, 2014 — Rated 10 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

No residue, friendly, knowledgeable and competent employees, professional company.

Report a concern   May 27, 2014 — Rated 9 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

impressed with how quickly our carpet dried.

Report a concern   May 27, 2014 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Tech was very professional. And very helpful explaining everything.

Report a concern   May 27, 2014 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

Friendly and efficient.

Report a concern   May 27, 2014 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Mostly the lack of chemicals and/or residue.

Report a concern   May 27, 2014 — Rated 9 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Your service employee was very responsive and professional.

Report a concern   May 27, 2014 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

The employees are professional

Report a concern   May 27, 2014 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Friendly staff, technician, and convenience.

Report a concern   May 27, 2014 — Rated 3 out of 10 by L.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

They way the adds run I expected the dark marks from shoes to be gone. The carpet is only 4 years old and only 3 adults walking on it so I didnt think the wear marks where so bad that they wouldn't be gone. Maybe I just expected too much but my family was disappointed also, they hear the same adds.

Report a concern   May 27, 2014 — Rated 10 out of 10 by W.M. Zerorez Phoenix
What do you like about our products and services?

They are quick, very professional and leave the house 100% better than before they came.

Report a concern   May 26, 2014 — Rated 10 out of 10 by H.V.D.K. Zerorez Phoenix
What do you like about our products and services?

Excellent service, cost summary up front and great end result.


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