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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I thought that carpet was toast! Now it looks almost new. Thanks!
Too bad I forgot to shut one of the bedroom doors and my stupid dog pooped on it an hour after your guy left :(
Other than that... Looks awesome!
Scott was a true professional, prompt, clean, neat and personable.
Natural approach, nice to know you always don't need a cleaner or soap.
Cleaned well. Quick and efficient.
The service tech was efficient and did a great job!
carpet fluffy and soft
Not a lot of water residue and carpets look amazing.
Fast and clean. Fast drying and no residue.
I like that your product doesn't have a strong smell. Your services were excellent and the gentleman was very informative and friendly.
High temperature of alkaline water and how amazing it gets the carpets cleaned. Fast drying.
The work you did was fine....it was the quote for the living room that was the problem. I had two rooms cleaned and I have no complaints. I asked for a quote on the living room area rug because I was told that it had to be billed separately as an area rug and could not be included in the 3 room package. The quote was over $400!!! That is so absolutely ridiculous!!! The area to clean is less than the area of either one of the rooms that were cleaned and there is nothing that would be done differently than was done to the other two rooms, in fact, less would be done because it did not have any pet stains that needed to be dealt with. There is no reason for that rug to cost over $400 for a cleaning! About 2 years ago I used your competitor, OxyClean, and they treated my living room area rug like any of the other rooms. Recently I received a coupon in the mail for Zerorez (3 rooms for $139) so I thought I would give you a call, but I will be using OxyClean from now on. Giving me a quote of $400+ dollars to do my living room is despicable!
I had the carpet in my master closet and the tile in my master bath cleaned. The results were very good, BUT the tech left dirty footprints on my light colored travertine from the front door to the master. Water dripped from the hoses and he walked back and forth through it with shoes that left black sole footprints. My cleaning person spent additional time to remove the footprints.
The carpet cleaning was excellent.
The tile cleaning was poor. Initially the floor appeared clean while it was still wet. However, after it dried and your floor cleaner left there appeared residual water stains on the tile everywhere. I had to get down on my hands and knees to wipe up these stains with damp rags to clean up. These white rags were actually BLACK after the cleanup. Upon closer inspection the pores in the tiles were still dirty.
You can refund the tile cleaning charge if you want to make things right.
Freindly courtious and concientious service tech
cleans very well, dries fast
Love that you do not use chemicals
troy was very helpful and answered any question i had
they were very courteous and did a beautiful job
The carpet felt very clean once dried. The spots did not come out. For a person like me I can't afford the cleaning because the carpets are not worth the expense to clean them.
courtisy,service,on time, professional,
Your technician was excellent. I felt bad that I had no cash on hand to give him a tip :(. I love that you do not use soap or chemicals. I will never use anyone else to clean my carpets. Thx!
You teck was friendly and helpful and the carpets came very clean.
Carpets come out clean and dry soft.
Service Tech's are very knowledgeable and on time.
Good cleaning, technician C.J. right on time and completed on estimated schedule. Competitive pricing.
They were prompt and very informative
quality of work and very qualified cleaners
thank you
Very well done and very efficient. My technician was awesome.
You guys made it easy to schedule service and were able to get an appointment right away. The service tech was on time and very very polite. I believe his name was Shawn. He did a great job and was able to finish the job in a short amount of time. I think you all have a great company and I will definitely recommend this company to my friends and family!
I had Gary Dalton clean my carpets. I would never have him again, he did horrible job. One year ago I had Eric Storm he did amazing job and really clean my carpets and Gary was to big in hurry to get out. Gary showed up at my door at 8 talk with me for about 5 min I showed what I wanted clean. He unloaded his truck and got set up this is about 8:10, by 8:20 he was loading his truck up,came back in at 8:25 saying he was done. I was shock and told him so. I told him that the last guy ( Eric) clean for about one hour his responds was then the other guy must not be very good!If you look at the invoice it was sent to me at 8:29 it would of been earlier but the invoice was not on his phone so he had to call the office to have it put back on so that took another few min. So it took him 10 min to clean 3 rooms, living room, master room,and Masterbath-closet. And it looks like a 10 min job. I did sign the paper saying every thing look ok because the carpet was still wet but after it dried you can tell where the walking path was in the master bedroom. My husband was shock at the worst job ever. Like I said Eric did a great job and I did tell a lot of my friends but now I will think twice before I mention Zerorez. I think you need to retrain Gary.
Clean, no residue and product can be used for many cleaning functions; Our tech, Keith was very informative, helpful and thorough!