Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86599 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 24, 2015 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   June 24, 2015 — Rated 10 out of 10 by Christel Thompson Zerorez Phoenix
What do you like about our products and services?

Customer service is top notch! I love that there is no chemicals and looks fantastic!!

Report a concern   June 24, 2015 — Rated 5 out of 10 by B.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

carpet did not get as clean as I had hoped.

Report a concern   June 24, 2015 — Rated 10 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

Convenience, the empowered water cleans extremely well, friendly technicians1

Report a concern   June 24, 2015 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

You're quick, affordable and the carpets stay cleaner longer. Your tech was awesome. He did a great job.

Report a concern   June 24, 2015 — Rated 8 out of 10 by K.H. Zerorez Phoenix
What could we do to improve?

My appointment was delayed, but never received a call. I am the one who had to follow-up. As a courtesy, call the client and let them know the appointment is delayed.

Report a concern   June 24, 2015 — Rated 5 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The offer of three rooms was a little false. I was never told that the rooms needed to be the size of a closet. I moved all my family room furniture and then did not have the service done because of the price. My dining room is very small and I was told that it was oversized. Really? you need to advertise the size of the rooms and how much you charge. My carpets turned out great- I knew they would. Just disappointed in advertisement.

Report a concern   June 24, 2015 — Rated 10 out of 10 by Linda Kelly. Zerorez Phoenix
What do you like about our products and services?

Zero razz has cleaned both our tile and our carpet. Both results have been beyond belief. I thought we would have to replace the carpet, but zerorez did an incredible job of cleaning. I would use you again in a heartbeat! Trey is extremely professional and always put his best foot forward. Thank you for a wonderful experience

Report a concern   June 24, 2015 — Rated 9 out of 10 by Glen McCarty Zerorez Phoenix
What do you like about our products and services?

Great service. The service tech did an awesome job on our carpet and tile grout. Everything looked brand new after he was done. We are very happy with the service and will call again when needed.

Report a concern   June 24, 2015 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Fast, thorough, green

Report a concern   June 24, 2015 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Technician, Robert was friendly, professional and respectful. He explained all options thoroughly and was genuinely concerned about satisfaction for each service.
Well done.

Report a concern   June 24, 2015 — Rated 0 out of 10 by M.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets do look a little cleaner only in some areas, but are hard and stiff and rough after the cleaning. It seems like there is residue left behind. Not what I expected at all.

Report a concern   June 24, 2015 — Rated 10 out of 10 by M.R.T.P. Zerorez Phoenix
What do you like about our products and services?

Friendly staff, worked quickly, knowledgeable, removed difficult stains.

Report a concern   June 24, 2015 — Rated 2 out of 10 by R.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

carpet still has spots

Report a concern   June 24, 2015 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The carpet is obviously very clean when done! Period!

Report a concern   June 24, 2015 — Rated 10 out of 10 by P.Z. Zerorez Phoenix
What do you like about our products and services?

I love that my spots don't come back.

Report a concern   June 24, 2015 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Andrew was very knowledgeable and informative. Paid attention to details.He was courteous and polite.

Report a concern   June 24, 2015 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Your product and services were great. They exceeded my expectations too. The thing that sets you apart from the rest is your customer service. From the gal who set my appointment to the technician who went above and beyond to take care of a couple of stains that I didn't think we're going to come out. I am 110% satisfied and will use you again. I will also recommend to everyone I know. Thanks

Report a concern   June 24, 2015 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Manners and honesty.

Report a concern   June 24, 2015 — Rated 0 out of 10 by T.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet smells fresh but I can tell NO difference and it looks like it has never been cleaned. CLEAN THE CARPET!

Report a concern   June 24, 2015 — Rated 10 out of 10 by Sonja Kramer Zerorez Phoenix
What do you like about our products and services?

Travis was very kind and professional. He did an amazing job!

Report a concern   June 24, 2015 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

The technician that did my carpet was very knowledgeable. He was very polite and very courteous of my property.

Report a concern   June 24, 2015 — Rated 10 out of 10 by E.G. Zerorez Phoenix
What do you like about our products and services?

Great customer service and quality work! Sean was wonderful to work with.

Report a concern   June 24, 2015 — Rated 1 out of 10 by N.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was not pleased with the results of my carpet. Some spots were still there that I thought should have been removed. Overall, the carpet did not look well cleaned. I have had better results from previous companies.

Report a concern   June 24, 2015 — Rated 8 out of 10 by S.B. Zerorez Phoenix
What could we do to improve?

Very good work, but I thought you were expensive on the furniture.

Report a concern   June 24, 2015 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Great service all around, end result was great too

Report a concern   June 24, 2015 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

I truly appreciated the follow up call regarding my appointmement and having a 2 hour window, and then a follow up call with a more accurate time. This service helped me plan our busy lives. Thank you. I also like how there are no chemicals used and the carpet doesn't feel crunchy. Our technician had great customer service and was very personable and professional.

Report a concern   June 23, 2015 — Rated 10 out of 10 by T.T. Zerorez Phoenix
What do you like about our products and services?

This was our 1st time using zerorez. So far it looks and smells clean. The techs were very nice and professional

Report a concern   June 23, 2015 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

The caroets look great, thettechnician was very nice as well as the cutomer service. The carpets dried very quickly.

Report a concern   June 23, 2015 — Rated 10 out of 10 by G.I. Zerorez Phoenix
What do you like about our products and services?

cleanliness


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