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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No Chemicals
The carpet is clean and soft and dried overnight.
Appointment time not scheduled correctly. Nickeled and dimed. Ended up paying over 3 times what I was quoted.
Cleaned up 5+ years worth of dirty carpets and tile amazingly!
The technician was friendly andhelpful thorough when explaining the process of cleaning the carpet and did a fantastic job in cleaning hard areas of foot traffic.
The grout in the kitchen did not clean up at all and I felt the price was too high.
My appointment was timely, it was completed successfully and the young man who came and did the carpets was diligent and precise in his work. He was also informative when questioned, and most of all, polite and respectfully spoken, with a good command of the language. What a nice thing.
The guy was very professional and easy to talk to. The carpets came out wonderfully
The Tech was very professional and efficient.
Professionalism and products
It was quick, the carpets look clean and feel great, and the technician was very professional.
I like all the info the technician gives you before he even starts. He gives an honest assessment of your carpet/tile, and an honest picture of the end result.
I love that you don't use detergents... My carpet looks amazing, and is soft again!
Your tech was great. I give him a10
The quality of work is excellent. The employee's are professional and friendly.
Services were great. Rhys took time to explain everything to me and answered all my questions. He also worked very quickly.
Deep clean without residue
It works! There's no residue left that will just attract more stains. My daughters, mother and I have all used your services and won't go with anyone else.
Not that I wouldn't recommend Zerorez, but I would definitely caution my friends/family to be careful of the charges. When I called and got the appointment, the appropriate questions were not asked of me apparently. I was quoted $133 for the service, 2 rooms, and a hall way. (it was $114, but the service has to total at least $133) Even though the special that I hear on JohnJay & Rich show advertises $119 this summer.... It actually ended up costing me $204.(I was not budgeted for that amount of money) And I also was not aware, there were 'bigger than normal" room charges, and different charges to treat different stains... All of this should have been told to me when I scheduled my appointment. I was charged "additional carpet fee" of $40, Hallway $30 (that was part of my original quote) and a topical treatment of $40.00 (that I understood). So needless to say, I was not very happy. On the radio show, John Jay & Rich rave about how a dingy carpet looks brand new after the service and I don't think my carpet looks brand new at all. It was not in horrible shape to start with, just some nasty little stains...My suggestion, is don't quote someone a price and then send a technician out and give an unreasonable quote when they get there... I didn't want to turn your tech away after he was already there. Thank You
Our service technichian (Eric S) was outstanding. He arrived within the scheduled window. He walked through what he would do and how Zerorez was different and better. He had me check along the way. Walked me through expectations (what could and could not be totally cleaned) and why. His work was exceptional.
It was a very positive experience and they did a great job.
Fast drying. No smell. On time service. Professional service reps
radio
Very friendly staff, prompt service and good about calling when coming.
Friendly and knowledgeable technicians. Great work. I have used Zerorez for several years and recommend them all the time.
I love the fact the products are all natural and the service people are awesome and so friendly.I have had 2 different people do my service and they have both been awesome. :)
When you call and say you will be at the house on time, show up on time. Otherwise everything was great.
I loved that my carpet is 100% spotless now and smells so clean in my house ...can't wait to have them clean the rest of our rooms
Fast dry time, no residue left behind and pet safe