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based on 84424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, and reasonable. Always helpful, Great results on even neglected carpets and floors.
Your man James did a great job and very nice to work with
Always very friendly technicians willing to please and do the job the very best they can with the condition of the carpet or floor.
my carpet looked brand new and it was really dirty
Love how thorough of a job that your techs do!
Products seem to work and technicians are very knowledgeable as well as pleasant and efficient.
Price for additional biological areas, and how wet the carpet still is two days later. This is not a long like carpet, in fact its as low pile as it comes.
Did a great job. Quick and clean.
Tech (Steven) provided the utmost professional service, very willing to explain and demonstrate. Was very personable, expressed interest in conversation, was treated with the utmost respect, not just another number. I would definitely recommend your services.
Thank You : )
The cleaning
No soap or residue! Jello stain from several years ago was completely removed! Cleaning head well shaped to reach into corners and smaller spaces than large traditional machines. Trey was very pleasant and very helpful in helping me move various pieces of furniture. I really appreciate that. He also cleaned 5 counter chairs on request. I will definitely do business with your company again. Very Pleased. Thank You!
Name removed
Clean and organized and friendly
The tech was very professional & careful of furniture. Liked the feel of the carpet & no smell.
The technician was very nice hard working. I just love it for sure I will call again when I need service and I will recommend others too
Everything! Customer service is great, my technician was
Courteous, knowledgeable, and I felt comfortable
Having him in my home. The carpets look great and smell
Great!!
They clean very well. The carpets and mattresses look almost new when you are done
Very easy to schedule, friendly staff (service man was actually early, which is a rarity for service-related jobs) and the entire process went smoothly, was very happy with end result.
I have used Zerorez in the past and just used it again and LOVE the company! The salesman explained everything to us, gave advice on products to use and was very thorough!!!
For my first time using Zerorez, i was impressed with their customer service on all levels. The person, Paul, whom i made the appointment with was very helpful and got me in last minute the day before the super bowl. The technician, shawn, was friendly, answered all our questions and even let us add on an additional room while still staying under our budget. We will be using them again.
Provide more accurate pricing estimates on phone requests.
My first estimate received over the phone was $183. The technician, when he arrived at my house, quoted me a price of over $300 for the same job. Almost 100% increase. I did to like that.
Professional, pleasant, and thorough. Preston is a good man , give him a kudos
Very clean products. My husband and daughter have bad allergies and this product is the safest for them. They can even sit on the floor and watch a movie now without itching.
Recently, Zerorez did three houses for me (tile and carpet)-- the last two in parparation for sale. Painting had been done and everything was ready except tile and carpet cleaning and final staging. On Saturday we did a final inspection to assure the houses were ready to list. At that point, it became clear that a piece of carpet cleaning equipment had come in contact with the baseboard -- and left a permanent dark mark completly around the room (about mid-base board). It was difficult to see and passed as a shadow until the final check (to release the house to the realtor). Note that two other rooms (all with light baseboards) also had marks -- but not completely around the room. At that point, we repainted the base boards to deal with the marks. After repainting, we got the houses listed. Note that I've used Zerorez three times in the last couple of months and candidly I am not pleased with the results.
On time, great technician, did a wonderful job, dried quickly so good am having my own home done today!!I hope Brian Hamilton does the work today, as he was great!
Service was great, fast and not too noisy for the office!
Products - Excellent job of removing stains and no odor.
Services - Efficient and courteous.
Thank you!!!
Your Associates are professional, courteous, and knowledgable. I particularly appreciated their honesty in getting me the best price and spot treatment "tips" going forward! My technician was a true gentleman and very conscientious!
Friendly technician and great product
Service Tech was professional and courteous. Keep me in the loop every time he finished a room. Asked for my input and explained the product so a simple person like me could understand how it works. Greatly please with the whole experience and would highly recommend ZEROREZ on service and product.
The product is good. The staff is awesome! The customer service I received is the reason I will be a return customer.