Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84511 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 29, 2015 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

I like the concept and I like the Tech that does our job

Report a concern   September 29, 2015 — Rated 3 out of 10 by B.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

While our linear footage did not come out to be enough to meet the minimum charge we knew that we had to pay the minimum price. Which we did our expectations were to have clean grout between the tiles.

There were several sections of the tile grout that did not get clean. Now we have light and dark tile.

What can you do to make it right -- at this point nothing. Our schedules are too busy to allow for time to correct this.

Report a concern   September 29, 2015 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Cleans without leaving behind a soap residue.

Report a concern   September 28, 2015 — Rated 10 out of 10 by Robin Whipple Zerorez Phoenix
What do you like about our products and services?

The service, the techs, and the way you leave my home, clean!

Thanks!

Report a concern   September 28, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Service tech was very friendly and helped with all of my needs.

Report a concern   September 28, 2015 — Rated 10 out of 10 by William Hudnall Zerorez Phoenix
What do you like about our products and services?

No soaps no chemicals carpets clean and cushion came back. Tech was professional and informative about what he was going to do, organized.

Report a concern   September 28, 2015 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Pet n kid friendly. Stellar customer service.

Report a concern   September 28, 2015 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Staff was very professional and knowledgeable. He did a great job and we are cery satified with his work.

Report a concern   September 28, 2015 — Rated 6 out of 10 by L.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Estimate given on phone was off quite a bit from actual cost once tech arrived.

Report a concern   September 28, 2015 — Rated 6 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Overall, I was pretty happy. I really needed my floors cleaned. I was not happy about water stains and foot prints left on my floors that I paid $650.00 to have cleaned. At first the technician wore the blue covers on his shoes, but only the first couple of times he came in. I also paid to have an area rug cleaned. The first time he quoted me $150.00 and then at the end he dropped it to $100.00. I would have been happy to pay this if he cleaned it for more than 20 minutes and it was not much cleaner. I feel, for a $100.00 he should have spent more time to clean it. That equals $20.00 for 5 minutes. I would like my area rug re-cleaned and possibly a discount next time I have my tile cleaned since I had to clean up water spots and foot prints.

Report a concern   September 28, 2015 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Great service very helpful😀

Report a concern   September 28, 2015 — Rated 4 out of 10 by N.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Spots are carpet returned in less than two weeks

Report a concern   September 28, 2015 — Rated 9 out of 10 by Chris Ensley Zerorez Phoenix
What do you like about our products and services?

Professionalism

Report a concern   September 28, 2015 — Rated 10 out of 10 by Brenda Mckee Zerorez Phoenix
What do you like about our products and services?

It cleans well without leaving a residue.

Report a concern   September 28, 2015 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

The technician that cleaned my carpets and sofa did a great job. He was extremely thorough.

Report a concern   September 28, 2015 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Tech did a good job and was knowledgable. A safe and odorless product

Report a concern   September 28, 2015 — Rated 4 out of 10 by A.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I wasnt extremely satisfied with the carpet cleaning in one of the three rooms I had cleaned. After the carpet dried you were able to see where the technician lacked focus on. I really felt it should have come out cleaner since other carpet cleaners ive used in the past actually got the traffic areas cleaner and without extra treatment. Lastly, I feel like the company should make more of an effort to reach out to new customers to make sure 1st time jobs are completed with satisfaction.

Report a concern   September 28, 2015 — Rated 10 out of 10 by Amanda Kady Zerorez Phoenix
What do you like about our products and services?

I liked the ease of getting a quote and making my appointment. The website also had great info. Best of all my floors look great!

Report a concern   September 28, 2015 — Rated 10 out of 10 by Liliana DaSilva Zerorez Phoenix
What do you like about our products and services?

The person that came out was very nice and professional. He did an excellent job on my carpet. I will be definitely using you again and referring you to my friends and family.

Report a concern   September 28, 2015 — Rated 6 out of 10 by C.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Expensive. The first technician was interested in selling me on additional services. Skyler, the second technician, was interested in resolving my pet stain issue and was much more customer service oriented.

Report a concern   September 28, 2015 — Rated 10 out of 10 by Raquel Cortez Zerorez Phoenix
What do you like about our products and services?

He was prompt and efficient. He had a friendly smile. He also asked my husband and I to take a look at his work and if we see anything that might need more attention he would address it.

Report a concern   September 28, 2015 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Keith was very friendly and courteous. He explained everything and made us feel comfortable having him in our home. We are having more work done this week and hope he is the technician who arrives to do the job.

Report a concern   September 28, 2015 — Rated 10 out of 10 by P.J. Zerorez Phoenix
What do you like about our products and services?

I loved that my carpets were beautifully cleaned without staying drenched. Not having to feel terrifled to walk around my house for 24-48 hrs was amazing

Report a concern   September 28, 2015 — Rated 10 out of 10 by Ryan Wilkes Zerorez Phoenix
What do you like about our products and services?

Products worked great and the service was great.

Report a concern   September 28, 2015 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

Polite & professional

Report a concern   September 28, 2015 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

He was very friendly and helpful. He did a great job. Thanks

Report a concern   September 28, 2015 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Very clean carpet

Report a concern   September 28, 2015 — Rated 3 out of 10 by J.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Was charged more then I was told, refund some of my money.

Report a concern   September 28, 2015 — Rated 10 out of 10 by J.A.R.M. Zerorez Phoenix
What do you like about our products and services?

Your technician Kevin was very knowledgeable and did a wonderful job.

Report a concern   September 28, 2015 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly and quality work


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