What our clients think of us!

We are disappointed in the results of our carpet cleaning. We have areas where there are still spots that do not look clean. We were told that our carpets would look the same after cleaning them as they did when we started, so we cancelled the additional stairs and landings that we had scheduled for cleaning. We paid in full for the areas that were done, and we gave it a few days to see if it would look any better once it was dry. It does not. After moving all of the furniture, area rugs, bookshelves, clothes, shoes, etc, we are very disappointed that our carpets look about the same as they did when we scheduled the cleaning. I would appreciate the chance to talk to a representative and see if these results are truly the best that we can expect from Zerorez.

Have used Zerorez twice and I have been impressed by the professionalism, from the person who answers the calls to the people who show up on time and do the work. thank you!

I was called to set up the 2 hour window which was set up between 12 noon and 2 pm. The tech arrived late and I was not called. I called into your office and was told I was called and tech left voicemail. When customer service agent verified the number she mentioned they had the wrong number. How did you guys have it "wrong" if you had just called me 2 days earlier to set up the appointment. She then stated tech would be there in 15 minutes. Tech didn't arrive. I happen to glance outside to find tech at my neighbors house ringing the doorbell. Don't your work orders have the address? I called him over and informed him he was at the wrong house. He then did a walk through of my house and I pointed out rooms we would be doing. He stated the carpet was in pretty good shape. After he got done with living room he asked me if I was satisfied with the cleaning. I asked him about the huge squared shaped stain that was still clearly visible. His response was that the carpet was damaged. I asked if that was as best as he was going to get it, his reply was yes. "I can't fix damage" for $200.00 that I paid, I expect great service not just an excuse that my carpwt is "damaged".

I paid 199.00 dollars for your September 129.00 special. The technician did a good job in his functions. He admitted he was disappointed in the way the tile grout was not clean. it cost me
about 30.00 dollars for one can of aerosol grout sealer. the technician had only 1 pad to dry my tile floor. I have had two other companies clean my floors and you are the worst. I decided
to use your company by hearing your advertisement on the radio. never again.

We like that there are no chemicals used and it dries quickly. Great job!

Very efficient, on time and good results on carpet this time. Last time good result on tile!

The rep was very knowledgeable about carpet cleaning, he was able to answer all my questions. He had great customer service skills and I was very pleased with the job he did

Excellent service and great looking carpets after they finish

Your rep was knowledgeable, friendly, and awesome!

No chemicals, just water. Doesn't leave residue.

Very friendly staff, non-toxic cleaning services.

My technician, Preston, was on time, courteous and thorough. He did an excellent job.

Had my travertine floors clean. I can't believe how great it looks - should have called sooner

Our technician was wonderful. He was very knowledgeable and was able to advise us without being pushy.

I'm not sure if using powered water is better than using soap.

Be on time. You over scheduled.

Always great service and the carpets always look great after treatment. Robert did an excellent job! Thanks! First name removed

My carpets have never looked cleaner and fluffier. The technicians were professional and obviously wanted to do a good job. The price was fair for the work that was done. What's not to love?

We had a cleaning several months ago which damaged our furniture. We have been going back and forth via phone and email over the last several months to rectify the problem. Someone came out to the house last week to look at the damage and committed to following up with us by the end of the week. Once again, this communication did not happen. Our furniture remains damaged and our customer experience has been very disappointing.

Your staff was helpful at every step of the process and actually did what they said they would do, a rarity these days.

The fact that there is no residue left behind!

Carpet just damp when completed

I am very pleased with the outcome of the carpeting and the ceramic tile. It is done quickly and dries quickly.
I think the order takers could use more training however.
The technicians have always been professional.

Carpets where clean and soft .. the technician was helpful and explained everything

Employees were helpful, kind and good workers.

Your service and products are excellent and I've already recommended Zerorez to several people.

Both service and product are/were outstanding.

Communication between the Zerorez's office and the opperator who cleaned my carpet was excellent

I was not pleased with the grout appearance (blotchy) following Kevin's cleaning. I called the following day and requested to have a supervisor come to the house. After waiting nearly 10 minutes on hold, I was connected to a young lady and was told that a redo would be scheduled; no supervisor would come to the house.

Charles dropped by on Saturday for a re-do. He wasn't really interested in doing a redo of someone else work; it showed on his face. I wish he had come with a better attitude. After performing a very perfunctory redo (15-20 minutes at most (and that's being very generous), whereas Kevin's time was closer to 45 minutes to clean the time and grout), he said the grout couldn't be cleaned and he would notify the office. He left without saying a word that he was done. Given the fact I have a very ill person (bedridden) at home and I'm concerned about security, he should have told me he was leaving so I could lock the door.

To make things right, I would like a 50% refund for as you were unable to perform the work to my satisfaction. Given that this will not happen, at least a $70.00 refund for the grout sealing cost since Charles would have "disturbed" the grout sealer Kevin had applied.

Thank you.

The tile looked like new after they left. The staff was friendly and professional and did a fabulous job! I was about to move into a newly purchased house and it was the best decision I made!