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based on 84523 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It really cleans good
My carpet was very dirty after having six great-grandchildren (and their parents) here for Thanksgiving. The carpet looks great. Just hope I can keep it looking good for a while.
quick and professional.
I hate to say we were disappointed, because the customer service was above and beyond what we expected! Jake, our service tech was AWESOME! Very nice, very professional. I realize that some of the stains we had were old, and already set in. However I did expect the carpet to come a little cleaner than it did. One spot in particular seems worse now than before. We paid $281, which is more than we've ever paid for carpet cleaning, so we just expected the carpet to look a little better. I know that Jake did the very best that he could and we in no way hold him accountable for anything.
They always do such a great job cleaning our carpet. It looks amazing!
I would have liked to have known the cost up front
My carpets and tile look brand new. I didn't like the tile in the house I just purchased, but now I love it. Thank you!
We liked the fact that you don't use soap in the cleaning process. Carpets & flooring dried fast & look great. Travis Nielson did a fabulous job, very, very nice & respectful young man & very knowledgeable about your product. We will definitely use your services again & hope in the future if Travis is still with you he will be the one to clean our floors. He definitely reflects a positive for your company.
The carpets dried very quickly, Kevin was awesome!
The technician was on time, and explained the charges before starting to clean. My carpet turned out great!
The process was completed in a timely manner and my carpet was soft and odor-free as advertised.
I was very pleased that the tech was able to come early.He was very helpful with moving my bed to clean under it.I would highly recommend zerorez and this tech to my friends and family.
Jim Last name removed.
Excellent customer service! Representatives were honest and up front on pricing, no surprises for additional charges upon cleaning. Outstanding service overall!
Carpets still have crunchiness but your service guys were friendly and knowledgeable
Straight forward
My carpets look great! And the representative that cleaned my carpets and upholstery was very professional and knowledgeable, but I expected my upholstery to come out looking much cleaner than it did. I actually believe I could have done a better job with over the counter cleaner and a scrub brush, plus I would have saved $260! That's how much I paid to have my couch, recliner and dining room chairs cleaned to look just similar as they did to start with.
I wish that I was told that it would be a waste of my money.
Maybe my expectations were just too high.
stand behind your name. Good to work with.
You are thorough and on time
No chemicals and very friendly staff.
working together to complete the cleaning project.
The fact that it is completely Green and my carpets don't "crunch" after they dry. They stay cleaner longer and fresher as well. I have pets and Zerorez has always gotten out every stain.
Anthony was very professional & when I told him about my new home, suggested services I could use. Thank you!
Call me before starting your service. I received a voicemail from your tech telling me what he already cleaned. I was told a tech would call with a quote before cleaning, but didn't. I even had to call customer Svc to check on arrival time. I didn't have as much money as I thought I did and would have had only the rooms cleaned, instead of the rooms and the stairs. I was not given the opportunity to change my request. I ended up spending more than I really had. I was disappointed.
Everything. Nice people and good job done
Your representative was very knowledgeable and helpful.
looks great!
That it is done without chemicals. Friendly, knowledgeable staff
no chemicals, quick dry time
Have already! Robert Holt did a great job. My wife's very expensive Persian rug and the carpets in our bedroom have never looked better.