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based on 86574 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Punctual. Good cleaning job. Dried fast
My carpet was a mess! When Steve K finished it looked great! He's a miracle worker, and was fun to work with. I will definitely be using his services again.
I am happy with the services provided by Zerorez. Edwin was courteous, thorough, honest and on time for our appointment. There were a couple of badly soiled high traffic areas that he treated and cleaned nicely. There were a couple of areas that he did the best he could. We have our home (and my guest house) on the market and it was the Berber carpeting in the guest house that needed cleaning. I like the idea that no harsh chemicals are used in the cleaning process and while I am moving elsewhere, I didn't want that type of "residue" left in the carpeting.
Our carpets are really clean after they're cleaned by Zerorez and there aren't any chemicals left behind to cause allergies.
Your team was very accommodating and on time. The product is amazing and my travertine looks new again. I am thrilled
So far carpet looks very good and the attendant was very good. Very saris fixed
Thank you
Prices are great...but I feel like the hall should be included in your prices... discounts or coupons would be great,like just something ...
Efficient and effective
Our technician was so nice and professional. I believe his name was Alex. Best technician ever
I HAVE USED ZEROREZ BEFORE AND FOUND THAT THIS TIME WAS A GREAT AS THE FIRST TIME.
The staff that came out was friendly and courteous. The price that is determined by office was more than quoted by staff at the home show in Phoenix. I was quoted $50 for a 5x7 rug. I than explained my rugs are 8 x 10 . Equivalent to a 3x3 size larger than the 5x7. This does not justify for more than double the price. There was no mention of the pricing of $1.50 a square foot at home show or when appt was confirmed. Just after the rug was cleaned & the bill handed to me. I was lead to believe Zeroez was an upstanding company. This transaction has proven that belief incorrect. I will not recommend Zerorez do to misrepresenting of pricing.
You can re-clean my carpets. I was pretty clear about wanting my stairs cleaned thoroughly since they are the very first thing that you see when you walk through the front door. Once dry, I was very disappointed, they still looked dirty.I also stated that our dog had vomited due to colitis issues and most of the spots, not all came out. Where they pre-treated?? The high-traffic areas still look like high-traffic areas. I paid $100 more than I would have at any other company, so I expected much better results. I was not here the day of cleaning, but my son says that your technician worked very diligently and tried his best to up-sell your products.
Service was excellent both gentlemen that came out were very knowledgeable and willing to go above and beyond. I needed to have cat urine treatments that are nearly impossible to get out, they came out a 2nd time for 2nd treatment at no charge, and very happy that they were willing to try again even with the impossibility of getting rid of it completely. Would definitely use zeroez in the future and will recommend to my friends and neighbors.
We had them come out to remove urine smell from the carpet due to our dogs. It took longer for the floor to dry but the urine smell was gone.
I've always loved zerorez ever since I discover them.
I usually try to save money by doing things myself. But the last time I rented a carpet cleaning machine to clean my rugs by myself, I realized that I spent $100 and my whole day to get one room cleaned. This time when I had a room to clean I decided it would be worth it to spend a little extra to get it cleaned better. It cost just a little bit more to have Zerorez clean 3 rooms and it only took them an hour and the floors looked way better than when I did it myself! I will never rent a machine again!
The friendly technician
Some sloppiness and carelessness..left some cleaning supplies on jobsite and never wore protective booties over shoes..
Amanda was very good! The tile and carpet came out clean! She had some really great suggestions to some of our questions. We are moving to Surprise and still plan to use Zerorez!
Really hard working staff
The carpet looked brand new when they finished but the next day their were some stains that didn't come out.
Hayden provided helpful information and was timely in his arrival time.
Our technician, Albert, was GREAT. He was helpful, friendly and very competent. He took great care of our belongings and paid attention not to damage our walls with his tubes. He even moved my glass candles holders along the walkway out of danger before starting to prevent possible breakage. If it were possible, I would request him to clean my carpets every time.
Can get appointment in a day or two and thoroughness of technician cleaning carpet. Also, the fact the carpet drys fast.
Attention to detail
Everything was fantastic.
Your representative saved a piece of the undone rug to show us the difference. WOW!
It was fantastic. Also, he was very good at his job.
Thank you
We will recommend your company to others.
The technicians were great & very attentive. They tried numerous attempts to scrub a small portion of the grout & tile floor with very minor success. I then chose to cancel the tile cleaning. No fault of the technicians but not impressed with the grout & tile process.
Be a little more realistic with expectations of how well stains will come out
Everything