Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86574 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2016 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The service was great! I purchased a bottle of the all purpose cleaner as well. Love it!

Report a concern   May 23, 2016 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

That it doesn't use soap or chemicals

Report a concern   May 23, 2016 — Rated 10 out of 10 by M.Y. Zerorez Phoenix
What do you like about our products and services?

I like how my carpet looks after they are completed doing there work. Kind and courteous technician. explained everything and performed all of the work in a timely manner. This is the second time Zerorez has been to my residence.

Report a concern   May 23, 2016 — Rated 10 out of 10 by V.H. Zerorez Phoenix
What do you like about our products and services?

Excellent service and work by Trey Rogers

Report a concern   May 23, 2016 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Luis was friendly and professional. He's a great representative for the company. The people on the phone are courteous too.

Report a concern   May 23, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

no smells in rug or tile, my tile looks new.

Report a concern   May 23, 2016 — Rated 9 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Quick and professional.

Report a concern   May 23, 2016 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The staff is knowledgeable and friendly. Product works good

Report a concern   May 23, 2016 — Rated 1 out of 10 by S.D.O.K.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the cleaning was late and the carpets smelled

Report a concern   May 23, 2016 — Rated 8 out of 10 by E.H. Zerorez Phoenix
What could we do to improve?

Clearer cost and discounts given.

Report a concern   May 22, 2016 — Rated 10 out of 10 by Stacie Holub Zerorez Phoenix
What do you like about our products and services?

Kevin wa the best service tech I have had in the last four years. Did a great job, courteous, friendly, professional, and cleaned up after the process.

Report a concern   May 22, 2016 — Rated 10 out of 10 by Andrew Ammons Zerorez Phoenix
What do you like about our products and services?

He was awesome, he was polite, professional, hard working and effecient. He didn't waste any time got right to work and my carpets look amazing! The service, the product, the transaction were all fast, easy and simple for me. He went above and beyond with this little stain I had didn't ask if I wanted him to fix it or try to sell me he just took care of it and it looks amazing. Awesome experience can't wait for my friends to have the same experience!

Report a concern   May 22, 2016 — Rated 6 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tile cleaning we had went well overall, however there were many small sections that weren't cleaned as well. We were told they were stains and just wouldn't come out. While the spots were still damp, we were able to wipe them right up with a wash cloth.

Report a concern   May 22, 2016 — Rated 6 out of 10 by G.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Didn't get the carpet clean. Expensive for the results.

Report a concern   May 22, 2016 — Rated 2 out of 10 by C.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our carpet was not cleaned properly - soiled spots were found after carpet dried. A message has been emailed to customer service.

Report a concern   May 22, 2016 — Rated 10 out of 10 by Debra Hamila Zerorez Phoenix
What do you like about our products and services?

Abel was fantastic he did a great job

Report a concern   May 22, 2016 — Rated 8 out of 10 by B.H. Zerorez Phoenix
What could we do to improve?

Your call center messed up our phone number and address. Because of this we never got a call notifying us of the time and when we called we told them the address was wrong and never passed it on to the technician.

Report a concern   May 22, 2016 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Customer service / great communication
Our Tec Tyler was excellent, knowledgeable and answered all of our questions and concerns

Report a concern   May 22, 2016 — Rated 10 out of 10 by W.R. Zerorez Phoenix
What do you like about our products and services?

No chemicals and no smell.

Report a concern   May 22, 2016 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Right on time. Very polite & professional. Did a great job quick but thoroug.

Report a concern   May 22, 2016 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

Friendly and efficient

Report a concern   May 22, 2016 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Detailed, courteous, and product works really well!

Report a concern   May 22, 2016 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

First timer and the carpets came out really nice. Steve gave a great customer experience and was very detailed and professional!

Report a concern   May 22, 2016 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

Technician was prompt, courteous and friendly. There was no wet carpet smell after it was cleaned and it looks fab.

Report a concern   May 22, 2016 — Rated 10 out of 10 by James Gill Zerorez Phoenix
What do you like about our products and services?

Job well done

Report a concern   May 22, 2016 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

Service was done in a timely and professional manner.
My carpet is much cleaner.

Report a concern   May 22, 2016 — Rated 10 out of 10 by Carol Hayes Zerorez Phoenix
What do you like about our products and services?

The technicians are very accomadating, and results are excellent

Report a concern   May 22, 2016 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Everything was great!

Report a concern   May 22, 2016 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

Great customer service beginning with making the appointment and ending with great service at home. The communication was excellent and so was the cleaning. Thank you.

Report a concern   May 22, 2016 — Rated 10 out of 10 by Chelsea Short Zerorez Phoenix
What do you like about our products and services?

2nd time using this company and again was impressed. My carpets came out wonderfully and left no smell afterward.


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