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based on 86566 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians are polite and efficient. Results are amazing.
My carpets cleaned up very well. After it dried there was no crunchiness. It looks and feels new again.
I really like the idea that you use no soap! You may be the first to use this system, but soon others will be copying you!! Tyler was our service man and did a great job of explaining the technique he was using and why it was the right way to clean a carpet. A very nice young man that knew his job!
I had better results from other carpet cleaner companies
The service provided was not satisfactory. Carpet did not look clean and was soaked in water. Took longer than previous companies hired to dry. "less time drying" as advertised was not the case. It's not about the money but the service provided, and the service provided was not worth what I paid. In this case I will be calling for a refund.
I am not sure you got the carpet in front of our chairs in family room and in front of love seat in master bedroom as clean as I would like. It still seems dirty there. No time to call you back in as we are leaving and won't return till January.
Amanda was very thorough in explaining the various treatments. I like that no inflammatory chemicals are used in your process.
Service technician was a total professional who actually displayed a passion for Zerorez and his work. He had great attitude...
The serviceman gave short clipped answers to my questions. I asked about the pretreatment and he said it was a orange solution and don't worry about it. I felt my questions were irritating to him. The entire job took less than an hour. Please describe the pretreatment I should have received.
T
Friendly tech, no chemicals or readied left at a great price
Quick, efficient, my carpets look marvelous. The price was reasonable. The fellow who cleaned my carpets was cordial and helpful in every way. I will use them again the future and recomend to anyone.
Great service
My serviceman was on time and very knowledgeable. Did a great job on my floors & very respectful of my home.
I like the fact that there is no shampoo odor and carpets dry quickly.
The technicians are always clean, courteous, and prompt.
I didn't think that anyone could get my carpets cleaned, but zerorez got it clean.
It didn't appear to be anything special. More expensive same quality as other cleaners.
Not give the guys too many appointments in one day.the guy was very nice but I was he's last one and I'm not happy the way my carpet looks
I feel that my carpet and rugs are as clean as they can be with no residue to collect dirt. The technician always does a super job for me.
Great Service by your technician.
Carpet looks great and is not crunchy.
No wet carpet smell :)
cleaning technique, no harsh chemicals
Everything
My dog got sick so i had to spot clean the carpet and while doing so alot of dirt came up which tells me all of its like that. To rectify i would like my my carpet redone.
Cleans well and dries relatively fast.
Excellent results
Your tecs are so friendly and good. We love the results.
1-The kitchen tile didn't get as clean as I expected or as the rest of the areas cleaned
2-The last half inch or so of the tile/grout against my tub doesn't look like it got cleaned. The grout is all nice an light and goes strait to dark for the last half inch
3-I was rescheduled. The credit given was appreciated but it was still an inconvenience
Carpets look good. Service tech acknowledgeable / very friendly
Environmentally friendly, work well.